Active since Nov 2021
Fantastic service. I emailed a few times with questions as car was outside of a large city. They responded immediately. The day the screener went - he called me as soon as test drive and inspection was done with top level thoughts and I was able to pay for the car that day as needed. It is speedy and the company is responsive. The report you get is very detailed.
I recieved a phone call from Miway insurance and when I queried why it would take 5 minutes to give me a quote - the agent accused me of swearing and ended call. I did not swear but found unfair accusations very aggressive. They lost a potential customer
Naked always responds to queries within minutes and is very helpful. Most stuff can be done on the app but if you have an issue- using email is very efficient. When my confirmation of insurance letter - needed to buy a car - was incorrect, they sorted it out in 20 minutes. With most brands, calling a call centre is a mission- and one gets an answering machine but with Naked- emails are promptly dealt with. It feels very personal.
I booked at the last minute (not a good idea) and they still made a plan for me. Sue in the office was very helpful and kind. They used a partner mover for a shared load - who came to Joburg on time and arrived in CT five minutes early. Extremely kind and helpful. All my stuff had stickers on, so it didn't get mixed up with other things. Nothing went missing and nothing broke-not even the mirror. Very very happy. Reasonable price and utterly professional.
I book to transport my car on a truck from Johannesburg to Cap Town. I had to cancel a week beforehand and received my money back minus cancellation fee.. Such good, honest service.
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