NS
Nicole S
Active since Nov 2021
63
Reviews
0
Industries
Reviews
63 reviews1 month ago
Disgrace
It has now been 8 days and still my account has a block on it. Capitec ***** has communicated that there was no contact made with them with regards to the payment and their client contacted them to find out what’s happening I have the proof of email as well. So now my question what is the actual problem with my account is it another matter that I am not being told about or is it really that you waiting to confirm funds from Capitec? I just called Capitec myself and they say verification of funds only take 24-48 hours if std bank needed to verify funds with them so now the question that no one is willing to answer? What is happening with my account Firstly the turn around time has been reached and secondly Capitec only takes 24-48 hours to confirm funds. The client has called Capitec and all seems to be cleared on their end? My question is what is happening with Standard Bank?
159 replies
1 month ago
Poor service by Standard bank south africa
Dear Standard Bank Team, I am writing to formally raise my concern regarding the ***** block placed on my account. I was advised that the block would be lifted by Sunday, and that I would regain access to my funds. It is now Monday, and my account remains inaccessible. As a result, all my debit orders have bounced, and companies have contacted me to advise that my account is frozen. Today marks the second round of debit orders, yet my account is still inactive. This situation has caused significant inconvenience and financial strain. I was informed that Standard Bank would contact the necessary bank to confirm the funds, and two of the five consultants I dealt with mentioned that the matter could have been settled last week already. Unfortunately, I have been sent from one consultant to another without resolution, and the service I have received has been disappointing. I have never experienced such issues with other banks, even when receiving larger amounts. I have already escalated this matter on social media due to the lack of accountability and assistance. I request urgent intervention to resolve this matter immediately and restore access to my account. Please confirm when the ***** block will be lifted and what steps Standard Bank is taking to ensure my debit orders and financial obligations are not further compromised. Sincerely, Nicole Stellenboom
106 replies
2 months ago
Disgrace of a bank
My account has been blocked due to a big amount coming into my account I was told 7 days and this is unacceptable really I need to pay my rent today and I have submitted the proof of payment for this payment as I transferred them from my std bank account to my other std bank account. I cannot understand why this is my funds and I need to now wait to access my funds and my payments are all due today. Disgusting I tell you
477 replies
2 months ago
Compliment
Appreciation for Outstanding Client Service Dear Betway, I would like to take a moment to express my sincere gratitude for the exceptional support I consistently receive from [Given Mothoa]. His commitment to putting clients first is evident in every interaction, and he continually goes above and beyond to ensure my needs are met. What truly sets him apart is his dedication — he takes care of his clients even on his off days and weekends, demonstrating an extraordinary level of responsibility and passion for his work. This kind of commitment is rare and deserves recognition. Because of his efforts, I feel valued as a client and confident in Betway’s service. I believe his professionalism and client-centric approach make him an asset to the company, and I hope his contributions are acknowledged in your appraisals. Thank you for fostering a culture where employees like [Given Mothoa ] can thrive and deliver such outstanding service. Warm regards, Nicole Stellenboom
0 replies
2 months ago
Relationship Manager compliments
Appreciation for Outstanding Client Service Dear Betway, I would like to take a moment to express my sincere gratitude for the exceptional support I consistently receive from [Given Mothoa]. His commitment to putting clients first is evident in every interaction, and he continually goes above and beyond to ensure my needs are met. What truly sets him apart is his dedication — he takes care of his clients even on his off days and weekends, demonstrating an extraordinary level of responsibility and passion for his work. This kind of commitment is rare and deserves recognition. Because of his efforts, I feel valued as a client and confident in Betway’s service. I believe his professionalism and client-centric approach make him an asset to the company, and I hope his contributions are acknowledged in your appraisals. Thank you for fostering a culture where employees like [Given Mothoa ] can thrive and deliver such outstanding service. Warm regards, Nicole Stellenboom
56 replies
3 months ago
Terrible Bank
Terrible experience with Standard Bank, apparently my account has been blocked and I now need to provide affidavit which I was never notified about and now I am unable to access my own funds. Disgusting I tell you.
56 replies
3 months ago
Enquiry urgent
While Betway is the number 1 best betting platform I am disappointed the cash bonuses were put on hold. Clients were not notified about it and just like that who knows till when we need to wait for it to up and running again. I do feel more communication on this would’ve been better. I am one of the VIP clients and I was advised that all bonuses will be up again today however this is clearly not the case. Can anyone advise when cash bonuses will be back up and running again please.
56 replies
4 months ago
Disappointed
Been unable to withdraw funds from my one transactional account according to branch the account is blocked, according to collections I need to go to branch according to branch nothing they can do. I’ve been calling for a week now and all they do is transfer to someone who can help me who ends up not helping at all. Worse bank ever
53 replies
4 months ago
Disgusting
This is the main reason I will never ever encourage people to bank with std bank they don’t even allow you access to your own money there needs to be an explanation as to why people send you money. Disgusting I tell you.
212 replies
4 months ago
Job Welldone
To Whom it may Concern [Betway South Africa] Given (Relationship Manager) I wanted to take a moment to sincerely thank you for the excellent service and support you’ve provided me as my Betway relationship manager(Given). Your professionalism, prompt responses, and willingness to go the extra mile have truly made my experience with Betway smooth and enjoyable. I especially appreciate the way you’ve handled my queries and ensured that any concerns were addressed quickly and effectively. It’s reassuring to know that I can rely on your guidance and expertise whenever I need assistance. Your dedication has not gone unnoticed, and I genuinely value the personal touch you bring to our interactions. There have been numerous occasions when you have truly gone above and beyond to address my Betway needs and concerns. Sometimes, without even realizing it, you have made a significant difference for me and my family in ways I never thought possible. Your thoughtful actions and commitment have provided support that extends beyond the expected, and for that, I am deeply grateful. Thanks once again for your continued support — I look forward to working with you in the future. Warm Regards
53 replies
Review Distribution
5 Star
8 (12.698412698412698%)
4 Star
1 (1.5873015873015872%)
3 Star
4 (6.349206349206349%)
2 Star
2 (3.1746031746031744%)
1 Star
48 (76.19047619047619%)