BM
Brenda M
Active since Dec 2021
10
Reviews
0
Industries
Reviews
10 reviews5 months ago
Again, shame on you CemAir "Customer Care"!
Dear CemAir Customer Care. I have still received no response to my complaint regarding delayed luggage (4 days) first sent on 29th Sept 2025. So far I have emailed 2 different email addresses for CemAir containing the whole story, then completed a form on the CemAir website, and now this is my third review on hellopeter. If you want to see my story again, please refer to one of my previous detailed complaints or how about contacting me directly to actually provide some customer care? Perhaps you want me to actually spend my own money on phoning you? But then why provide all of these other alternative means of communication. Hoping to hear from you soon before I escalate to your senior management.
0 replies
6 months ago
No Cutomer care from CemAir - shame on you!
Well, Cemair lost my suitcase for 5 days (of a 7 day trip). I have received no response after several attempts to communication with them around this. 1. Suitcase did not arrive with me at destination on Sunday 28/09/2025. 2. Monday 29/09/2025 - emailed info*********** - no reply to date. 3. Wednesday 01/10/2025 - emailed *********** (point of origin) no reply to date. 4. Thursday 02/10/2025 - notified by ProFlight Zambia that suitcase was handed to them in JNB on Thursday am. I received the bag on Thursday pm in Lusaka. Still no communication from CemAir. 5. Web form completed on CemAir website (https://www.cemair.co.za/Contact-Us.html) on Monday 06/10/2025. Still no acknowledgement or response. hellopeter review posted on 08/10 - Still no acknowledgement or response. Trying a slightly different business title for CemAir this time. Let's hope I receive a response!
0 replies
6 months ago
No Cutomer care from CemAir - shame on you!
Well, Cemair lost my suitcase for 5 days (of a 7 day trip). I have received no response after several attempts to communication with them around this. 1. Suitcase did not arrive with me at destination on Sunday 28/09/2025. 2. Monday 29/09/2025 - emailed info@cemair.co.za - no reply to date. 3. Wednesday 01/10/2025 - emailed george@cemair.co.za (point of origin) no reply to date. 4. Thursday 02/10/2025 - notified by ProFlight Zambia that suitcase was handed to them in JNB on Thursday am. I received the bag on Thursday pm in Lusaka. Still no communication from CemAir. 5. Web form completed on CemAir website (https://www.cemair.co.za/Contact-Us.html) on Monday 06/10/2025. Still no response. Good luck with hellopeter sharing this review with them!
0 replies
19 months ago
Maintaining excellent service!
Always a pleasure to interact with DotSure! They are easy to communicate with, and assess claims exceptionally quickly - same day service. Very friendly staff and claim paid out speedily.
53 replies
24 months ago
Pet insurance at its caring best!
DotSure is a caring and efficient business. They act amazingly promptly on all claims and I have found they reimburse valid claims with a few hours. I cannot recommend them more highly - they are reasonably priced with several tiers of insurance options, a real pleasure to interact with, and they put our pets first. Their website is very easy to use when providing information and registering a claim.
106 replies
37 months ago
Poor financial management at Virgin Active
While the Virgin Active gyms facilities are enjoyable, it is not worth engaging with this company due to the ********** financial management of their customers. We had several experiences during COVID where we had frozen in the required time period and they still charged us their high fees. Takes several months to obtain a refund and sometimes not ever (!) despite repeated emails, phone calls, and interactions with staff at the local gym. Recent experience of my husband giving notice was even worse. Form filled timeously in person at the gym with staff (no offers of incentives to stay or queries why he was leaving) has resulted in the full amount being deducted on 1st April via their ubiquitous debit orders which appear to be impossible to halt. The time and fruitless effort to deal with this company is ridiculous! Shame on you, Virgin Active! - for treating your long-standing over 60 customers with such disrespect!
0 replies
40 months ago
Is this a real courier company?
Having paid upfront for this courier to deliver a highly important time-sensitive package, I am still waiting over 2 weeks later. No answer from their contact numbers, both cells, and now I am in a serious fix. The tracking says 'bad address' although other couriers and 1 hr delivery apps seem to find me with no difficulty. I have checked the address with them twice by phone, in the days that I could actually get through. No attempt to phone me if they got lost while trying to deliver.
132 replies
43 months ago
DSTV signon not working - reset not functional
I have been unable to signon to DSTV Now or Self service for a week now. Neither the webiste not the app will accept the password that I know is valid. On the web, the Captcha only shows after there is a signon error message. When I click on 'password reset' on both the web and app, nothing gets sent to me to restore my access. Please advise. Customer #: 14061207
133 replies
52 months ago
DSTV IT systems still the worst!
Here we go again! My Holiday home decoder is cutting out every 24 hrs. After lodging a complaint here in early December 2021, I thought that DSTV would shape up - but no, same old problems. On the webiste, the decoder shows as active, but it is not.
53 replies
53 months ago
DSTV holiday reconnection - continued terrible system service!
The DSTV systems need a serious overhaul. Can't believe that such incompetency exisits and their helplines have to constantly deal with unnecessary queries. If the apps worked, and the reconnections were done for the dates specificed on the first time requesting, then the helplines would only need about 20% capacity. I am fed up with this constant extremely poor service. I always provide feedback to DSTV when requested, but nothing improves. Person attempting to assist me today: Ntokozo Methula Person who assisted me 3 days ago: Melisa MULTI
106 replies
Review Distribution
5 Star
2 (20%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
8 (80%)