AS
Akhira S
Active since Dec 2021
12
Reviews
0
Industries
Reviews
12 reviews14 months ago
Lack of customer care
Absolutely livid at the services being provided. No communication at all with clients, the only time you hear from webafrica is when you want to cancel your services! My line has been down for over 3 days and no one has any solutions, nor has a technician been notified to visit site! The lack of customer care is unbelievable.
0 replies
23 months ago
Poor communication
Poor communication all round! Cancellation fees for what?! Biggest mistake! Incredibly unhappy with the service. No wonder they only have a 1 star rating
0 replies
33 months ago
Lack of feedback!
Still haven't heard back with regards to my account. It has been months since i enquired, I do not appreciate having being charged for a higher line when i'm not getting that!
120 replies
35 months ago
OVERCHARGED!!!
So tired of constantly waiting for someone to call me back! And sort my issues out! Overcharged for the last 3 month, and now when its time to pay back/ credit the account no one knows what's happening and no one wants to help. So disappointed in the services
106 replies
39 months ago
POOR CUSTOMER CARE
Moving my fibre line accross to my new address has been an ABSOLUTE NIGHTMARE! None of the processes work! Nobody calls back when they say they will. They now have to cancel and reprocess a new application for my new address but want to charge me extra because their processes are not working! And with all this dealing with a rude consultant? No thank you. Send your consultant for training on how to deal with clients. Kind regards
132 replies
51 months ago
BE BETTER
Absolutely no empathy for customers! You messed up and now I have to suffer! How can you terminate a line with no reason! And then you make me wait a month before you fix it! No such thing as good service apparently…
0 replies
51 months ago
BE BETTER
This is for supersonic as they are attached to MTN. Most incompetent set of people out there! They have no respect and no sense of empathy for customers!
0 replies
51 months ago
USELESS!!!!
Absolutely useless! So sick of dealing with this incompetence!! Requesting a cancellation doesn’t even matter, because you don’t care!!!
53 replies
51 months ago
ONGOING PROBLEM FOR 3 WEEKS!!! ***!!?
***?! You guys are pathetic! I’ve had an issue for almost 3 weeks now and no one has solved it, now I’m sitting without any connectivity! And once again no one actually listens to what the problem is! So frustrated!!!
212 replies
51 months ago
Putrid service
So disappointed, Put through a query two weeks ago and still no response. But they still find it okay to charge a client a full premium when they couldn't provide a service for their fee. Putrid communication and professional skills
212 replies
Review Distribution
5 Star
0 (0%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
12 (100%)