MS
Melanie S
Active since Dec 2021
8
Reviews
0
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Reviews
8 reviews3 months ago
Misleading Process Resulting in Unjust Fees
I paid a placement fee by 28 November to secure a spot for my child, as instructed via email. On 11 January 2026, I emailed UCT to cancel the placement from inception, as my child had been accepted into a mainstream school and would no longer be attending. I specifically requested confirmation that I would not be billed. UCT responded advising that I needed to withdraw my son via the guardian portal. I rep**** explaining that the portal does not provide an option to withdraw from inception. When selecting “No” to continuing with their services, the system automatically defaults back to “Yes.” I provided a screenshot clearly showing this system error. Despite this, I received a generic response again instructing me to withdraw via the portal, without addressing the issue I raised. I then rep**** once more, explicitly asking them to confirm in writing that I would not be billed for the three months, as I cannot afford this. I received no response. Left with no alternative, I proceeded to withdraw my child as per their instructions. Only after this did UCT respond, stating that by withdrawing I had accepted a clause requiring payment of three months’ fees, despite the fact that I had raised this concern beforehand and asked for confirmation prior to proceeding. This experience has been extremely frustrating, lacks transparency, and feels unfair, especially given that I attempted multiple times to resolve this before taking action.
56 replies
3 months ago
They ***** your money
They put pressure to pay the placement fee to secure a spot in case your child don't get into a mainstream school... And if you change your mind after paying the placement fee because you got your child into a mainstream school, they tell you they can't help you cancel you need to do it online. Then when you email them saying they system keeps defaulting to yes on point 3 when you selected No, they force you to go back and cancel online. Then when you do it they tell well sorry we can't help you and you need to pay us R9000. It's a **** money making bunch of *******
0 replies
5 months ago
*****ulent activity when cancelling they don't let you leave
On the 30th of July i advised im moving homes, on the 31st of July i advised that the move was cancelled due to unforseen circumstances. 1 Aug my services was cancelled, 11th August my router was collected. However Web Africa chose to commit ***** and sign me up for another line without my consent, they charging me two cancellation bills plus a bill for fiber i did not sign up for. i have spoken to over 30 agents and NO ONE can help me!!!!!!! UPDATE 21 NOV 2025 AFTER GETTING THE BILL REMOVED IN SEP, NOV THEY SEND ME LETTERS OF DEMAND TO PAY R3200 FOR *****ULENT INVOICE!!! I cancelled my account end of July 11 of Aug they collected the Router it's now 3 months later and they trying to ***** R3200 from me!!! Please don't use this provider!!!
0 replies
6 months ago
Edgar assisted me wi...
Edgar assisted me with excellent service thank you for all your help
53 replies
8 months ago
Trustworthy Suppliers Fast online Delivery
Placed my order yesterday afternoon online and receive it early this morning. Excellent service and a trust worthy supplier.
0 replies
8 months ago
Terrible service provider
I messaged on the 30 July to advise I'm moving homes, on the 31st July I messaged to ask if they can cancel the move as I am no longer moving. They cancel my invoice for R659 instead of the moving home invoice of R999. 1st of August webAfrica suspends my line, I was unable to make a manual payment because of incorrect billing, I followed up on the 1st, 2nd and 3rd of Aug asking for this to be resolved, agents were unable to assist. Mind you all this time I'm without internet. 4th of August I cancel my request with the billing department advising they will collect my router on the 11th of August, just to find out WebAfrica wants me to pay for internet for August and September even though I have NO INTERNET since JULY. I have spoken to over 20 agents and NO ONE can help me.
0 replies
24 months ago
Lazy customer support staff
Extremely lazy customer support system, have absolutely no care to assist clients regardless of our situation. You can talk to anyone as everything is on whatsapp or the app, you ask for a call back NO ONE ever calls nor can you call them. I gave them proof emails was sent to them i even sent them the report they needed they still tell me wait 2 to 3 days. I ask them to let me speak to a manager, they tell me wait 2 to 3 days. Queries that was resolved 3 days ago, they only give feedback requesting updates when me as the client and the fiber providers have already resolved. There are many unemployed South Africans who would value the job, please fix your processes and resolve
0 replies
24 months ago
Speedy assistance with escalation
I had been running out of mobile data and urgently needed Clear Access to do the installation pending info received from the ISP WebAfrica, due to me running out of data when I work from home and have upcoming exams. Kerrie Lockers, Anje van Eck, Shenne Dewdass and the guy who did the installation today, I didn't get his name, went out of their way to help me in less than 24 hours with the installation. I'm very happy with their service. Thank you so much for all your help.
53 replies
Review Distribution
5 Star
3 (37.5%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
5 (62.5%)