TM
Tshepo M
Active since Dec 2021
5
Reviews
0
Industries
Reviews
5 reviews38 months ago
Angry Customer
I'm still waiting for my package .Poor service.i won't recommend anyone to use this service.
53 replies
38 months ago
Angry customer
I bought rain simcard 2 years ago bo signature or affidavit was required and requested a sim swap last week 23rd February and they required an affidavit now on the 1st March they need my signature when I needed to receive my parcel for an upgrade .I was not informed about their services and requirements but they change everytime I have to receive my parcels . I didn't receive any crospondance regarding my parcel up to now .
0 replies
52 months ago
Motor clai
My complan is still not been resolved its been three months now .Hollard Insurance and Srandard Bank are incompetence poiting fingers at each other.They are busy deducting every month in the mist of everything .What am i paying for . Can this matter be resolved im currently lost and puzzled .
159 replies
53 months ago
Complaint - Dispute repudiated claim
---------- Forwarded message --------- From: Tshepo Makgoro <tshepomakgoro70@gmail.com> Date: Tue, 21 Dec 2021, 20:55 Subject: Complaint - Dispute repudiated claim To: <angelamhlanga@standardbank.co.za> Cc: <compliance@hollard.co.za> Goodevening Angela Mhlanga I hope this email finds you well. The service from Standard Bank Insurance has been overwhelmingly dissapointing.A decision to reject my claim is unwarranted and unacceptable. My policy incepted (10/06474825) on the 15 August 2019. I was under the impression that my vehicle was covered for accident damages due to the following reasons. REASON 1 - ACCIDENT I was involved in an accident on 21 November 2020 and my claim was approved ,authorisation was send to the panelbeaters to fix the car. The quantum of the claim was R86000.00 and the repairing of my car definitely accentuated the fact that i was comprehensively covered. No one contacted me to alert me that I was properly covered. REASON 2 - ACCIDENT DAMAGE TO WINDSCREEN I am not sure about the incident date. My windscreen was replaced and I have paid the motor glass specialist excess of R500.00.This also accentuated the fact that I was comprehensively covered. REASON 3 - RECORDED CONVERSATIONS ON CURRENT INCIDENT My son was involved in an accident on the 31 October 2021 and validations on the claim were completed. I received a call from Connie Mabunda who informed me on a recorded line that my claim had been approved and she discussed the breakdown of payment,excess and additional excesses . She then advised me that the payment of R153000.00 will be paid into my bank account and the payment would reflect in two/three working days. She called me on tuesday and informed me that I don't have a valid claim as I took a third party cover instead of comprehensive cover. Thia totally took me by surprise as I had two claims prior which were covered and approved without any hassles,in my mind i was covered for accidental damage as a precedence was set when the two claims were approved. There were also recorded conversations with the current claim advising how my claim will be settled and covered. My plea is for these to be relooked into as it is unfair and has prejudiced me greately.Looking into TCF I believe it is the insurer's obligation to cover my claim as a precedence was created that I was covered for prior accidental damages. As this matter is urgent ,I would appreciate a reply as soon as possible. Kind Regards Ms Tshepo Ellaine Makgoro
53 replies
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5 (100%)