Active since Dec 2021
Worst place to order your food is Mochachos Carlswald. Their customer services is terrible. I ordered my food via uber eats its been over 1 hour and 20 minutes now still have not been received. I phoned them and was put on hold for more than 10minutes I hung up to call again still no ANSWER! YOU HAVE THE WORST SERVICE I WILL DEFINATELY NOT BE ORDERING FROM YOU AGAIN!!
Worst customer service!! False adverti*****t!! I PHONED TO MAKE A BOOKING AND ENQUIRE OF PRICES I WAS CHARGED 100rands more than what is being advertised on Airbnb. Their website states if we are booking direct it is 10% less however that is not the case. When you phone their customer services your put ok mute and next thing they hang up the call on you for asking a simple question regarding what is being advertised against what you are being charged! Happy has the worst customer service!
The worst hotel service EVER!! The first night I checked in at 10pm I ordered food via their room service at 11pm I only received my food at 2am after phoning and shouting! The second day I ordered food they only brought one plate of food out of three plates again I had to phone and shout. I have never experienced such pathetic service in my life! I will never ever recommend anyone to book at this hotel !