BM
Boikanyo M
Active since Dec 2021
7
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0
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Reviews
7 reviews8 months ago
Oneplan health
Oneplan Health Team, I am writing to express my concern and disappointment regarding the hospital plan I took out for my mother through Oneplan exactly four months ago. During the quotation process with one of your call centre agents, I clearly stated that the primary reason for taking out the plan was to cover a knee replacement procedure for my mother. I specifically asked about any waiting periods for such a procedure, and I was assured that the waiting period would only be three months, provided that premiums were successfully debited during that time. Based on this assurance, I proceeded with the application and signed the necessary documents in good faith. To my shock, when I contacted Oneplan today to obtain authorisation for the knee replacement—now that four months have passed and all premiums have been paid—I was told that the procedure is not covered and that a 12-month waiting period applies instead. This is completely contrary to what I was told when signing up and, quite frankly, feels like I was misled into taking out the policy under false pretenses. This situation is not only ********* but also has serious consequences for my mother’s health and our A resolution or suitable compensation for the misinformation provided, especially considering the urgency of my mother’s medical.
53 replies
9 months ago
Misleading Informati...
Misleading Information Regarding Waiting Period for Knee Replacement – Oneplan Policy
53 replies
10 months ago
Complain
Brought a top on mark down and the cashier showed me that it’ll it had glue on the front. The manager then wanted to give me R10 less from the tag price of R280. When I told her it’s from the R100 range she said no. The I will pay
0 replies
15 months ago
Bad customer service
My parcel was delivered to the incorrect address. They didn’t care and investigated the issue for one month. Then I was contacted by the person that had my package which I had to make means to collect it.
0 replies
19 months ago
The dispensary course with AquaH training school is a Huge ****
Registered for dispensary course paid the full amount. The course was online and I was sent back and forth due my documents that I had to submit. When I resent the documents they marked the transcript and I was given a mark without the lecture assisting with what I needed to correct. I was then sent from pillar to post when I demanded assistance. I was fed up and filled in the refund documents to get my refund. I spoke to Siphiwo Khoza that told me that I am wasting her time and she will never grant my refund.
0 replies
47 months ago
The worst medical service
Having a problem with repeat prescription for my mother after I have emailed them the repeat medication list. And even after sending an Email that I need a representative to contact me it is still not done
0 replies
52 months ago
Debit order that wasn’t authorised
Had my account on freeze because I had personal problems and it was arranged beginning on November. Now this month they have done a debit order for tow months and my contract is a month to mon like h base. And they have already done another debit order for next month without consulting with me
0 replies
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1 Star
7 (100%)