Active since Jan 2022
For two months I paid membership fee and last month they took an extra R1420. I have not completed any authosations forms for this deduction. When I phoned the Credit Provider with whom they were supposed to into negotiations, no money was paid to the credit provider. If you email of call you, they don't call back. Thus only taking money for themselves.
These people commit ***** by taking double interest on one loan. They also make you sign loan papers and then you get a call from from Nadielle or Ashwin they can borrow you the money, irrespective of always paying back. Please be careful of *****. I am to report this company to the NCR and Ombudsman.
I have authorized a debit order with these Attorneys for 28 February 2023. They just went and took all money's from my account on the 23rd of February. These people do not respect your budget nor the agreement you enter into. Disgusting behavior.
In the beginning of January 2022 this company debited me with R2600. After many investigations it was confirmed they double debited me. A refund was initiated. Then come end of January 2022 and these people debit my account with R3700. This was after they acknowledged their mistake. If I go I to my billing on vodapay, it says" Thank you mam, your account t is up to date, keep it going". What the hell . I have sent numerous emails to a person called Boitemelo. It is never answered. I am disgusted by the way this company debit people, after they admitted their mistake. The next month, the person liking to hit the debit button just goes forward without investigation as of the client's history. This is what legal people would call enrichment. I am 99.999999 close to stopping this service, as I do not need it.
I have had very poor service from Vodacom call center agents. Every month I pay my bill of R799, but yesterday they deducted R2600. When I phoned them, they told me it is what it is and that they will not refund. Vodacom is supposed to be the best network, but they rob their clients.
I have had the poorest service when phoning FNB in respect of a fraud case I lodged three weeks ago. If you call Fraud, they say you must speak to debit card disputes. When you speak to debit card disputes, they refer you to fraud. Now, once you get to fraud, the ladies ask to put you on hold and then they put the phone down in your ears. This is after you wait 20 minutes per call. It's sad to see that n bank put such incompetent people in these positions. There is absolutely no customer satisfaction.
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