RS
Riana S
Active since Jan 2022
6
Reviews
0
Industries
Reviews
6 reviews2 months ago
I took out a contract with Capricorn branch
I took out a contract with Capricorn branch. The contract was for both my son and I. We have both been to the gym and yet when my son wanted to go to gym, they informed me that he was too young. Furthermore, their customer service is non existent. I'm still waiting on the sales manager to return my call. It's absolutely disgusting! Rohan at the front desk kept saying the manager would call me back and yet he never has. Furthermore, I had sales consultants offering me contracts whereas I was already locked into this contract! I want this contract cancelled. The only reason why I took it out was for my son as part of his Christmas gift.
0 replies
3 months ago
If there was one star I would've selected that instead
If there was one star I would've selected that instead. Shane Moosa, was advertising for a Spit braai package for Christmas. We landed up paying Shane in excess of R4500 for the food, only for him to advise us on the 24th of December that his accounts are frozen due to *****ulent payments. And yes, you read correctly the day before Christmas and he knew about this issue much earlier in December. To date, our money has not been refunded and Shane's last communication was on the 7th of January and refuses to respond to messages. I'm absolutely disgusted at the way this was handled and then Shane has the audacity to send out communication asking us to not say anything negative about his business. Yes he can argue that it's out of spam of control however: 1. He could've advised clients sooner 2. Just like we had to make a plan to salvage Christmas, Shane needs to make a plan to refund us 3. His communication skills is much to be desired. Even if the situation hasn't changed, then keep us updated
0 replies
18 months ago
My experience with GEPF has been frustrating, futile and just beyond shockingly pathetic customer service
My experience with GEPF has been frustrating, futile and just beyond shockingly pathetic customer service. They do not keep you updated of claims progress and you have a better time finding a four leaf c***** than actually getting through to them on their telephone lines
0 replies
23 months ago
It has been less tha...
It has been less than favorable as I was threatened that my account would be blacklisted
0 replies
27 months ago
I've been struggling to take pics on the self inspection app
I've been struggling to take pics on the self inspection app. Many tries to assist but the call center was hopeless. If it wasn't for Refilwe I would still be stuck on my own.
0 replies
52 months ago
Incorrect pricing and pathetic customer service
03 Jan, I went to Pick n Pay Ottery. There were plush toys ok sale for R69.99. I have 2 kids so clearly I wanted to purchase 2. The toys, prior to Christmas was unaffordable so you can imagine my excitement. I double checked with one of the staff and was told the price of the toys was incorrectly priced. I asked another floor manager and a random staff member and they too said it looks like the toys were priced at R69.99 The manager of the plush toys then apologized, put up new stickers and said that this was in respect of money boxes. Note there wasn't even money boxes on the shelf. Not in mood to argue with Brigette,manager accountable for the toy section, needless to say I walked away without the toys. Upon check out I asked the cashier what your policy says and she said that if products are priced at a certain amount, as a customer rightfully I should be entitled to the product at said price. I'm beyond disgusted at your customer service, the inconsistencies between what staff understood as your pricing policies and then lastly, the fact that I had to put the toys back!!!! I have photos of the pricing incident and I'm more than willing to share. I would however appreciate it if one of your senior consults call me before I take this further.
53 replies
Review Distribution
5 Star
1 (16.666666666666668%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
5 (83.33333333333333%)