DK
Deon K
Active since Jan 2022
2
Reviews
0
Industries
Reviews
2 reviews42 months ago
Ran away with my money
Unfortunately after going on google reviews, I decided that Rhino Pools are the perfect choice to fibreglass my old marbelite pool. Paul arrived and immediately won me over. I paid the first deposit and work started on the Monday. I was promised a 2 week finish. At the end of week 2 the only thing done was the preparation work on the pool. Paul kept me up to date every day, but unfortunately every day came with excuses of why stuff aren't getting done. We decided on the paving in the first week. In week 3 I asked when the paving is getting delivered and was made another promise. Eventually everything came to a halt on Friday in week 3 when the workers sat all day waiting for supplies to carry on. Unfortunately by this time I already paid the second deposit. Paul arranged for the workers to come in on Saturday. The workers never pitched. Then I was told not to worry, Monday we'll have a full team finishing the job.Monday came and eventually Paul arrived, this time he was robbed at gunpoint while waiting for his workers. It was clear that his workers abandoned him, so I took matters seriously and asked Paul what was going on and where my paving is. He replied it has to paid so we can get it, but he had only a little bit of money (R2600) left out of R80k I already paid. I took him to the paving supplier and found that the paving was never paid with any of my deposits. Paul paid the R2600 for some of the paving and promised to pay the rest on Tuesday so I could get my paving. I decided to get another contractor to finish the pool and Paul agreed. He promised to be on site the next morning and to pay the outstanding paving money. Tuesday came and went, never saw him again. It is costing me R30k extra to get the pool finished and he just disappeared. Be careful when choosing your pool contractor, even those with good reviews sometimes decide to just bail on you. When I asked him where is all my money he replied he paid wages with it. That was yet another lie as his workers told me today they never got paid in 3 weeks and that was the reason they didn't show and abandoned him. He was waiting for money from another client to try finish my pool and I am sure he used my money to finish other pools. Stay away from this company and save yourself a lot of problems.
0 replies
52 months ago
Useless people
I registered a claim on 2 December 2021 for storm damage. On 3 December the contractor was dispatched to assess the damage. After not receiving any feedback on 13 December I called Standard Bank Insurance again. I was told that they were waiting for the report. Another week later on 20 December I called again and was told there was an issue with the report and that the claim is approved and the next call I would receive will be from the contractor. Later that same week when not receiving any feedback I called again and were told there is now an issue with the quotation. I then left it till 3 January before calling again, this time I was told an internal assessor has to evaluate. I requested that a supervisor or manager call me ASAP. Needless to say is it another week later and I have have still not received any feedback or call from anyone. Every time it rains the damage worsens..........
159 replies
Review Distribution
5 Star
0 (0%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
2 (100%)