JK
Jason K
Active since Jan 2022
5
Reviews
0
Industries
Reviews
5 reviews28 months ago
Problem sorted out
I had a big problem (as per my previous review) with my Android Radio. It was technically very complicated, and Sailesh did sort it out. He even came out to my premises. My system is working perfectly now. Thx very much
0 replies
31 months ago
Non delivery of router
I recently upgraded my Vodacom Fibre package and was due to receive a new router by courier. The request was sent by the Fibre team (by Alridge Lewis, who was extremely helpful and competent) to the 'router team' on 8th September. I have still not received my router, nor any communication, despite a follow-up enquiry by me.
131 replies
35 months ago
Technical problems and I'm being ignored
In Oct '20, Rivonia Car Radio installed an Android Head Unit into my Mercedes. It cost around R13k. Within a year, the system would randomly and frequently loose the Bluetooth functionality, and I would have to repeatedly reset the entire system. Things settled down for a while after an outsourced technician spent over an hour on the system. The problem has recurred (even worse now) a few months ago, and my main complaint is that Shailesh, the manager, does not return my many calls or WhatsApps. I'm now turning to a public forum out of desperation. In addition, since the installation, my calls cannot be heard ie the hands-free is essentially non-functional (and I have to use earpods if I want someone to hear me!). I had taken the vehicle back when the installation was originally done, and they replaced the microphone, which made a tiny, but insufficient, difference. I want this sorted too.
53 replies
43 months ago
WeFix unreasonable, petty, and dishonourable
My iPhone XS was working perfectly, but required a new battery. WeFix Woodmead replaced the battery in Dec 2021. I then immediately noticed that when the phone battery would decrease (with normal use) to approximately 20-30%, then when I took a photo the phone would instantly die/switch off. The problem was inconsistent, but frequent. To switch the phone on at that point would require connecting to a power source. The phone is effectively unfunctional, and I would have to carry around a power-bank to switch it on again. When I got a Satisfaction Enquiry (Ref WMPH326949) email from WeFix shortly after the battery replacement (remember you can’t phone them), I replied with the problem. Tobogo, the store manager said I would have to bring in the phone, but that he would need to keep it for at least 24hrs. My profession (a doctor on call) would not allow me to be without my phone for that period of time – as I explained to Tobogo. I now have another phone, so I took the phone back to WeFix Cresta (a 30 minute drive now, as Woodmead has closed). After only 24 hrs, the technician phoned to tell me he’s tested the phone and there’s nothing wrong. It’s inconsistent, but frequent! 24 hrs is not long enough. I insisted on speaking to the manager. Kelebogile phoned me back. She says since the battery is out of warranty, I must pay for a new one. I explained that the problem began immediately they replaced the battery, therefore the warranty period is irrelevant. They caused the problem, most likely with a sub-standard battery, they must make it right. After stubbornly refusing to hear my point, out of desperation to getting my phone functional, I suggested to Kelebogile that I was prepared to split the cost difference. A new battery with labour is around R699. Cost price for the battery is probably R300. I suggested I’ll pay R150, and they must deliver the phone. It’s not about the money, it’s about the principle. Kelebogile foolishly refused, insisting I pay for a new battery, despite the problem beginning immediately. A few hours later I received an SMS to say I must come collect my phone. Come on WeFix, what bad publicity, for a R150 cost to you! I have not collected my phone yet, and will not until this damage is resolved. I have found WeFix to be dishonorable, and certainly not interested in making good on my months of frustration. The customer certainly doesn’t come first with WeFix. How about a name change? WeDon’tFix or WeDon’tCare or WeAreUnreasonable.
399 replies
52 months ago
Solar Advice being let down and I'm desperate!
Solar Advice did a very large solar installation in my house (in Jhb) last year April. I am exceptionally happy with the system itself: well-priced, effective, neat. Solar Advice (Leon) themselves were superb (5 stars). However, Solar Advice is based in Cape Town, and they have a partner in Jhb, headed by Lenon. I’ve had a few teething issues, and dealing with Lenon (1 star) has been beyond frustrating; in fact, fully impossible. After struggling to get hold of him or his secretary (Mariska), when a time is set for his electrician to re-wire something, there is a no show. This happens almost every time (no exaggeration)! My geyser needs to be taken off the solar phase, and until this happens, the system can overload and blow (which has happened a few times in Winter). I’ve written emails to Solar Advice. I am desperate. I am frustrated. Solar Advice is being let down in Jhb as there is no after sales support ****erally nil!). I did not want to take to a public forum, but after months of requests, I have no choice. All I request is (i) that Lenon’s electrician (Mike) come to my house to take my geyser off the solar phase and (ii) a long-term solution for support that may be required in the future is set up.
106 replies
Review Distribution
5 Star
0 (0%)
4 Star
1 (20%)
3 Star
1 (20%)
2 Star
0 (0%)
1 Star
3 (60%)