SM
Shanntelle M
Active since Jan 2022
5
Reviews
0
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Reviews
5 reviews5 months ago
Refund (Processed 31 October 2025) but still not reflecting
I honestly regret moving my account to FNB. I received a refund from Rentoza on 31 October 2025, but the funds have still not reflected. The refund was processed to my previous virtual card, which was cancelled due to unusual activity. Rentoza confirmed that the payment was successful on their side, meaning the issue lies with FNB. Despite this, I have been told it will take 30 working days to resolve the matter — that’s unreasonable, especially considering that it has already been 8 working days (12 calendar days) since the refund was made. When Rentoza refunded me previously via Capitec, the funds reflected within 3 working days. At this point, it feels like money simply disappears at FNB, and there’s no way to trace or allocate it. On top of that, there are constant unexplained fees being charged — it’s becoming a real concern. FNB, I want my R1,500 credited to my account urgently. The payment from Rentoza’s side was successful — the issue is clearly on FNB’s end, and it needs to be resolved without further delay.
71 replies
5 months ago
Formal Complaint – False Advertising and Unresolved Refund Issue (Rentoza)
Complaint Summary – 30 October 2025 I placed an order with Rentoza for an item advertised as in stock and available for delivery within 45 days. After making full payment, I was later informed that the product was actually out of stock, with no indication of when (or if) stock would become available. Despite this, Rentoza continues to advertise and accept payments for the same product — constituting false and misleading advertising in direct contravention of the Consumer Protection Act (CPA), including: Section 29: False, misleading, or deceptive marketing; Section 41: Misrepresentation regarding availability of goods; and Section 19(2)(c): Obligation to deliver within a reasonable or agreed timeframe. Furthermore, Rentoza has failed to process my refund correctly. I have repeatedly informed their staff that my virtual card was cancelled, yet they proceeded to refund the money to the same cancelled card. Their timelines for the refund have now changed multiple times, from “3 to 12 working days” to an undefined period — with no resolution or accountability. Rentoza’s continued dishonesty, lack of urgency, and unprofessional handling of refunds demonstrate gross incompetence and disregard for consumer rights. I demand an immediate full refund. If not resolved urgently, I will escalate the matter to the National Consumer Commission (NCC) and the Advertising Regulatory Board (ARB) for investigation into false advertising and unfair business practices.
0 replies
6 months ago
False Advertising and No Refund from Rentoza
I placed an order with Rentoza, after seeing an item advertised as in stock and available for delivery within 45 days. However, after making full payment, I was later informed that the item is actually out of stock, and there is no indication of when or if stock will become available. Despite this, Rentoza continues to advertise and accept payments for the same product — which is false advertising and a clear violation of the Consumer Protection Act (CPA). Specifically: Section 29: prohibits false, misleading, or deceptive advertising. Section 41: prohibits suppliers from misleading consumers about the availability of goods. Section 19(2)(c): requires goods to be delivered within a reasonable or agreed time. Rentoza’s ongoing advertising of unavailable items and their failure to refund customers promptly amounts to misrepresentation and unfair business practice. I have repeatedly requested my refund, yet Rentoza has ignored my emails and failed to process the payment. This type of conduct is unacceptable and *********. I am demanding that Rentoza refund my payment in full immediately. Failing that, I will be escalating the matter to the National Consumer Commission (NCC) and the Advertising Regulatory Board (ARB) for false and misleading advertising. Consumers deserve honesty and transparency — not deception. Shantelle
71 replies
12 months ago
******** Default Listing, Mishandled Claim & Breach of Consumer Rights – Rentoza & Accountability Group
I am deeply disappointed with the ongoing mishandling of my account by both Rentoza and Accountability Group (Pty) Ltd, and I am now forced to escalate this matter publicly due to continued inaction and what I believe to be ******** practices. In November 2023, I was the victim of a violent armed *******, during which an iPhone 8 leased from Rentoza was ******. Following this traumatic event: A valid insurance claim was submitted. I was instructed to pay an excess, which I did. The claim was subsequently declined (due to it being a so-called “buy-out month”), yet I was offered an upgrade to a Samsung Galaxy A54. The excess I paid was reallocated as the first installment toward the new device. Despite Rentoza being fully informed that the iPhone 8 was ****** and never recovered, I continue to be harassed for its return or payment, and a default listing has been placed on my name — which is unjustified, inaccurate, and in violation of the National Credit Act (NCA). Additionally, I am still waiting for: A clear explanation from Keketso Moshodi as to why this default was ever listed. A response from Khonani Nethengwe regarding the rejection of my valid claim, despite clear policy communication that contradicts the reason given. Action from Accountability Group, who have failed to remove this listing — even though their own system allows for immediate removal. The mishandling of this situation is symptomatic of a larger issue within Rentoza’s operations: The buyout process is flawed, leaving customers misinformed and penalized despite following the process in good faith. The support structure fails to resolve disputes or acknowledge valid complaints within reasonable timeframes. Clients are promised resolutions that never materialize. Legal & Regulatory Breach Under the National Credit Act: Section 72(1)(c) allows me to dispute any inaccurate listing. Section 72(3)(b) & Regulation 19(10) require the listing to be removed within 5 business days if no supporting documentation is provided — which to date, has not been. Furthermore, this default negatively affects my ability to access credit — especially critical now as I prepare to apply for a business loan. I am also considering legal action for reputational damage, financial prejudice, and emotional distress. My Demands: Immediate removal of the default listing from all credit bureaus. A formal written confirmation that my profile has been corrected. A proper investigation into the mishandling of my claim and harassment. Accountability from both Rentoza and Accountability Group for their failure to comply with lawful credit listing procedures. If this matter is not resolved urgently, I will lodge formal complaints with: The National Credit Regulator The Council for Debt Collectors The Information Regulator And will seek legal recourse. I have attached all supporting documents, emails, and confirmations. I urge both companies to treat this complaint with the urgency and seriousness it requires. Shantelle Malone
0 replies
12 months ago
******** Default Listing, Mishandled Claim & Breach of Consumer Rights – Rentoza & Accountability Group
I am deeply disappointed with the ongoing mishandling of my account by both Rentoza and Accountability Group (Pty) Ltd, and I am now forced to escalate this matter publicly due to continued inaction and what I believe to be ******** practices. In November 2023, I was the victim of a violent armed *******, during which an iPhone 8 leased from Rentoza was ******. Following this traumatic event: A valid insurance claim was submitted. I was instructed to pay an excess, which I did. The claim was subsequently declined (due to it being a so-called “buy-out month”), yet I was offered an upgrade to a Samsung Galaxy A54. The excess I paid was reallocated as the first installment toward the new device. Despite Rentoza being fully informed that the iPhone 8 was ****** and never recovered, I continue to be harassed for its return or payment, and a default listing has been placed on my name — which is unjustified, inaccurate, and in violation of the National Credit Act (NCA). Additionally, I am still waiting for: A clear explanation from Keketso Moshodi as to why this default was ever listed. A response from Khonani Nethengwe regarding the rejection of my valid claim, despite clear policy communication that contradicts the reason given. Action from Accountability Group, who have failed to remove this listing — even though their own system allows for immediate removal. The mishandling of this situation is symptomatic of a larger issue within Rentoza’s operations: The buyout process is flawed, leaving customers misinformed and penalized despite following the process in good faith. The support structure fails to resolve disputes or acknowledge valid complaints within reasonable timeframes. Clients are promised resolutions that never materialize. Legal & Regulatory Breach Under the National Credit Act: Section 72(1)(c) allows me to dispute any inaccurate listing. Section 72(3)(b) & Regulation 19(10) require the listing to be removed within 5 business days if no supporting documentation is provided — which to date, has not been. Furthermore, this default negatively affects my ability to access credit — especially critical now as I prepare to apply for a business loan. I am also considering legal action for reputational damage, financial prejudice, and emotional distress. My Demands: Immediate removal of the default listing from all credit bureaus. A formal written confirmation that my profile has been corrected. A proper investigation into the mishandling of my claim and harassment. Accountability from both Rentoza and Accountability Group for their failure to comply with lawful credit listing procedures. If this matter is not resolved urgently, I will lodge formal complaints with: The National Credit Regulator The Council for Debt Collectors The Information Regulator And will seek legal recourse. I have attached all supporting documents, emails, and confirmations. I urge both companies to treat this complaint with the urgency and seriousness it requires. Shantelle Malone
0 replies
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5 Star
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4 Star
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3 Star
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2 Star
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1 Star
5 (100%)