RE
Roelof E
Active since Jan 2022
8
Reviews
0
Industries
Reviews
8 reviews17 months ago
Absolute pain and frustration! DO NOT RECOMMEND
Absolutely appalling service!! I signed up with Home-connect in 2022 and had good service for about 1 or 2 years. Since then it has been a nightmare!! I have been paying for a 120/60 line for the past 6 months or more and have not once seen speeds over 100mbps! To top this off is the amount of times the connection just dies and then restarts with speed floundering all over the place from 2mpbs!!!! To a max of 92mbps! I just processed my cancelation and received the notification that, number one, I can only cancel as off the 1st of MARCH!! Plus they want to charge a RECOVERY FEE OF ALMOST R5000, DUE TO CANCELATION BEFORE 12 MONTHS OF THE CONTACT, BUT I'VE BEEN WITH THEM FOR GOING ON 3 YEARS!! I will be advising my father in law to cancel his contract as soon as his 12 months are over to not get the same treatment as he is also unhappy with the service.. And Home connect, even if I was within my first 12 months, one calendar month notice from 1st of Jan IS Not the 1st of March!
1 reply
18 months ago
Poor service
Soooo disappointed in the service at this establishment!! You can have good quality and tasty food, but the service provided destroys the experience!!! I went for a meal with my wife during a reasonably quiet time (6 tables occupied). We ordered food with a lady who did not look as if she wanted to be there and was quite honestly rude. We did not get a check in from ANYONE again for the next +-30min while waiting for our food, we had to try and catch the attention of a waitress to place a order for a coffee which took 15min as well. I do not appreciate the attitude of the staff and the fact that they just don't seem to care if it is not a big ordering table. (and this is not the first time we have experienced this here!)
0 replies
19 months ago
Vodacom a let down yet again. Respond if you want your payment
PATHETIC AND RUDE!!! Absolutely DISGUSTED with the treatment from Vodacom and it's employees!! BOTH call Centre and in store!! I have been billed hundreds more than what I was explained to when starting me new contract with Vodacom at Vodacom-Bay west. After not being able to pay it (due to telling them this is the max I can pay and they neglected to let me know all the extras). They want to tell me that I added optional services! I called into the call Centre and organized payment for the CORRECT amount with an agent who was kind and said she would have to send me through to customer service to check why the amount was incorrect. I spoke to an extremely rude woman (I'm intentionally not saying lady) who kept speaking over me and treating me like a idiot. I have been tasked to go to the store and "find out why they didn't advise on the extra costs" which I WON'T do! I have already spent most of my airtime speaking to this rude person!! If Vodacom wants to contact me and arrange the CORRECT payment for the amount discussed when upgrading. Then I am happy to do so. But I will Not pay more than what I told them when upgrading, And I expect an apology for the bad treatment as a customer!! I am awaiting a response..
3 replies
40 months ago
Baywest Mall Ster Kinekor
This is to Baywest Ster Kinekor as they don't respond to their reviews. On the 20th of Jan, me and my wife went out to watch a movie for our birthday's (our birthdays are 2 days apart), this was the first time we've been to the movies in a long time. We watched the new Avatar movie (really good movie), but was disappointed by the Baywest theatre. During the movie a bright light was turned on multiple times from the projecting room, lighting up the whole cinema and disturbing the movie experience we've been looking forward to. Ordering slush puppies was also a bit of a let down. As we all know beverages and food at cinemas are expensive so if you purchase something you would expect the cup to be full and not only 3/4 full. To summarize our experience was a good movie but not a great experience at the cinema house
0 replies
41 months ago
Disappointing Birthday
On the 20th of Jan, me and my wife went out to watch a movie for our birthday's (our birthdays are 2 days apart), this was the first time we've been to the movies in a long time. We watched the new Avatar movie (really good movie), but was disappointed by the Baywest theatre. During the movie a bright light was turned on multiple times from the projecting room, lighting up the whole cinema and disturbing the movie experience we've been looking forward to. Ordering slush puppies was also a bit of a let down. As we all know beverages and food at cinemas are expensive so if you purchase something you would expect the cup to be full and not only 3/4 full. To summarize our experience was a good movie but not a great experience at the cinema house.
0 replies
53 months ago
Can someone please answer fast?
I have been on the phone for about an hour on hold and no answer! I want to see whether they have de-flagged my name or get them to do this as all the other companies have (XDS and Transunion). I am a sales rep currently without a vehicle and need to get financing, however, I cannot do this if my name is still flagged on these accounts. This is extremely urgent and I cannot get hold of anyone to help me.
1 reply
53 months ago
Paid Up Letter Nightmare
I do not know how you are running this business as one person doesn't know what the other is doing. I have received a settlement letter from FNB for both my accounts and paid-up both. I received a paid-up letter only for one account, when I called to ask where the other is they said the account hasn't been settled. I advised it has been and that I sent the settlement letter and POP the previous day. The lady said she was going to close and sort out the paid-up letter. I called then today as nothing has been received and I get told again that it hasn't been paid in full. Can someone PLEASE sort this out and send me a Paid-Up Letter as I need to apply for car finance as soon as this is cleared this is the only thing prohibiting me from receiving my clearance certificate. I have tried contacting the settlement department as well but have been on hold for almost an hour without answer!
2 replies
53 months ago
FNB shooting themselves in the foot...
I have been struggling to get through to someone who could help me since December.. I am currently under debt review (self nominated, not forced) and was unaware of the implications of this on my record and ability to get vehicle finance. I have recently had to let go of my vehicle which was the cause of me going into debt review due to its excess cost. I need to get a new vehicle as I work as a sales representative and need a car to have a job. I have received reduces settlements from ALL my other accounts in order to get this sorted but FNB refuses to help. I do not understand why they do not get it that if they cannot assist with a reduced settlement then I wont be able to get another vehicle, which in turn means that I wont have a job anymore, which in turn means they won't get any money anyways... I am offering a decent amount of money to settle these accounts but they refuse to even though I have been paying them faithfully for years... I am disappointed and FNB could very well be the reason I lose my job, and them losing any chance of getting money from me.
2 replies
Review Distribution
5 Star
0 (0%)
4 Star
0 (0%)
3 Star
1 (12.5%)
2 Star
4 (50%)
1 Star
3 (37.5%)