SN
Sinobbia N
Active since Jan 2022
6
Reviews
0
Industries
Reviews
6 reviews10 months ago
MY SECOND HOME
Excellent Service and a Memorable Stay at Villa Manor Spar – Hotel & Self-Catering From the moment I arrived at Villa Manor Spar – Hotel and Self-Catering, I was blown away by the exceptional service and attention to detail. The staff were incredibly welcoming, professional, and made me feel right at home. The rooms were clean, spacious, and well-equipped, offering everything I needed for a comfortable stay. Whether you're in town for business or leisure, this place truly offers the best of both worlds – hotel comfort with the flexibility of self-catering. What stood out most was the genuine hospitality. Every request was handled with care, and nothing ever felt like too much trouble. It's rare to find such a perfect balance of quality, convenience, and warmth. I highly recommend Villa Manor Spar to anyone looking for a peaceful, well-run, and guest-focused accommodation experience. I’ll definitely be back!
0 replies
17 months ago
Complaint Regarding Poor Service and Support
I am writing to formally express my deep disappointment with the service I received from Dis-Chem Health Medical Aid during a recent medical emergency. On 12 November 2024, I experienced severe difficulty breathing. Given that I have no prior history of asthma or related illnesses, I was understandably alarmed and contacted your medical aid for guidance. I was assisted by Carol from dispatch, who was incredibly helpful and advised me to proceed to the hospital. Upon arriving at Netcare Hospital, I was placed on oxygen and a drip while attempting to obtain authorisation for my stay. Unfortunately, the process of getting authorisation was exceptionally frustrating: Calls to the call centre were dropped multiple times. The agents I spoke to were rude and unhelpful. Reaching my case manager, Lerato, was a near-impossible task, despite exhausting R100 worth of airtime in my attempts. It was only at 12:00 PM—after being at the hospital since 5:00 AM—that I finally received authorisation, by which point I had been diagnosed with asthma and pneumonia. To make matters worse, when the hospital attempted to admit me for necessary treatment, my admission was declined as Dis-Chem Medical Aid refused to cover the hospital fees. Additionally, I had to personally cover the cost of my medication, which amounted to R2,000, as Dis-Chem also declined payment for these expenses. When I sought clarity from Lerato, I was advised to visit a GP for future medical emergencies—a suggestion that seems both impractical and dismissive given the severity of my condition. This experience has left me deeply dissatisfied and concerned about the reliability of your services during critical moments. As a paying member, I expect: Efficient and empathetic service during emergencies. Clear and timely communication regarding authorisation and coverage. Adequate financial support for hospitalisation and necessary medication, as per the terms of my medical aid plan. I request a full investigation into this matter, an explanation for the poor service, and clarification on how you plan to ensure such incidents do not recur. I also expect reimbur*****t for the costs I incurred due to this failure. Please acknowledge receipt of this email and provide a timeline for your response. I trust that Dis-Chem will treat this matter with the seriousness it deserves.
224 replies
24 months ago
Dis Chem Souhgate
I am writing to express my extreme disappointment and outrage regarding the recent incident that occurred at your Dis-Chem branch located in Southgate. On 3 May 2024, my daughter and three other individuals, were accused of theft without any evidence to support such allegations. Despite our repeated requests to review video footage, no one provided us with any proof of wrongdoing. Furthermore, it is appalling that not only was my daughter falsely accused, but three other innocent individuals were subjected to the same baseless accusations. In response to these unfounded accusations, we cooperated fully by visiting both the local police station and Modeor to address the matter. However, no case was opened, yet we were unjustly pressured to pay R1200.00. To our dismay, upon further investigation, it was revealed that there was no record of any case against us in court. The treatment we received at your establishment was utterly unacceptable. The manager displayed blatant rudeness, and the security personnel handled the situation in a rough and aggressive manner, which included grabbing and verbally abusing the accused individuals. This experience has left us deeply distressed and has tarnished our perception of your company. It is clear that Dis-Chem Southgate lacks professionalism, integrity, and respect for its customers. As a result, I am pursuing legal action against your establishment to seek justice for the wrongful accusations and the emotional distress caused. I am also compelled to share our experience on various social media platforms, including TikTok, to warn others about the appalling treatment they may encounter at Dis-Chem Southgate. Furthermore, I will ensure that this matter receives the attention it deserves until appropriate action is taken. It is my sincere hope that you will take immediate steps to address this matter and prevent similar incidents from occurring in the future. Your prompt response to this email is expected.
0 replies
32 months ago
A Shining Star at Credit Consult SA - Kenan Scott
I wanted to take a moment to express my heartfelt appreciation for the outstanding service I've received from one of your employees, Kenan Scott. My experience with Credit Consult SA has been truly exceptional, largely thanks to Kenan's remarkable dedication and support. From the very beginning, she has gone above and beyond in assisting me with all my needs. Her commitment to her role and her clients is truly commendable. Despite some challenges I encountered, Kenan has consistently been there to provide prompt solutions and support. She has an incredible ability to handle not only her sales responsibilities but also to step into the shoes of a profile manager and other departments, ensuring that all client queries and concerns are addressed efficiently. On the flip side, I must share my disappointment with the profile manager assigned to me. Unfortunately, their response time to my queries has often been quite delayed, up to 48 hours. This has left me feeling dissatisfied and frustrated. I believe Credit Consult SA has an invaluable asset in Kenan Scott. Her remarkable work ethic, dedication, and customer-centric approach should serve as an example to the entire team. However, there appears to be room for improvement in training and supporting other employees to better handle clients' needs and concerns. I want to be honest about my experience. In the past, I have recommended Credit Consult SA to several people due to the excellent service I've received. However, recent experiences have left me with reservations about doing so in the future. In light of Kenan's exceptional efforts, I have given a 5-star rating to Credit Consult SA. It's important for me to acknowledge her incredible work. I hope this feedback can contribute positively to the company's growth and continuous improvement. Thank you once again to Kenan Scott for setting an example of exceptional customer service. Best regards, Sinobbia Nelson
0 replies
47 months ago
BAD SERVICE
THEY DO NOT GET BACK TO A PERSON THEY HAVE A WHATSAPP BUT THEIR CUSTOMER SERVICES DEPARTMENT IS USELESS. THEY SO BAD I AM STILL TRYING TO CONTACT THEM REGARDING MY INVOICE.
0 replies
48 months ago
THE MOST APPALLING SERVICE EVER IN THE WHOLE WORLD.
Firstly Webafrica has become very useless. I have on countless occasions tried to get a hold of them on the WHATSAPP number and after waiting for a few good hours they will reply with lies. I have asked a lady by the name MUSAWENKOSI if my invoiced can be split and she advised yes sure everything has been done, I need to contact them in 24 hours and they will advise with my new invoice. that was on the 25 April 2022. She promised that some one will get back to me within 24 hours . I have all my whatsapps form them, my Ref # 2668953 for my call with MUSAWENKOSI still no help. Thereafter I spoke to on the 29 April 2022, I spoke to DIKELEDI he/she just was not interested in assisting me he/she started with lies from the start. I was told by DIKELEDI to please hold on he/she is trying to log onto my account and it is taking a while DIKELEDI also advised that he/she is making arrangements for me to split my bill, he/she also advised that i could pay my account at a pick and pay. I am still waiting on DIKELEDI to chat to me as he/she just never responded to me and just left the chat leaving me with no answer. that ref# is 2694843. today the 10 May 2022, I spoke to VINCHENZO, not the first time chatting to him, he is also no help he just told me that he can not assist as they do not split bills and that was the end of the chat. I just want to say Webafrica has the worse customer services ever. I thought rain was bad but Webafrica takes the cake with the cherry. I am still waiting for their customer services support to contact me.
0 replies
Review Distribution
5 Star
2 (33.333333333333336%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
4 (66.66666666666667%)