CS
Candice S
Active since Feb 2022
4
Reviews
0
Industries
Reviews
4 reviews16 months ago
Excellent Service!
I would like to commend Fifi from OUTsurance for her exceptional service. She was prompt, professional, and incredibly friendly throughout our interaction. Her clear communication and efficiency made the process of getting a quote seamless and stress-free. Thank you, Fifi, for going above and beyond—I truly appreciate your excellent assistance!
56 replies
24 months ago
KIA Paarden Eiland - lack of effort
My review is for Kia Paarden Eiland I took my car in for a service on 18 December 2023. Upon collection, I noticed some scratches and a small dent on the driver's door. I immediately informed the service consultant who informed the service manager, Mumtaz Ebrahim. Mumtaz took some pics and assured me that the issue will be rectified as soon as the panel shops opened in January. It is now almost 5 months later and the progress towards resolving the issue has been unacceptably slow. Despite my persistent efforts to communicate and seek a speedy resolution, there has been a glaring lack of initiative and urgency from Kia's end. Furthermore, I am disappointed to highlight that the service manager, Mumtaz, has shown a complete disregard for addressing and rectifying this issue. Despite being informed of the damages and my repeated attempts to seek assistance, Mumtaz has displayed a concerning lack of effort and commitment to resolving the matter. I eventually contacted the dealer principle, Jo-Ann Leuner, on 7 February 2024. Needless to say, the issue is still outstanding and even Jo-Ann's lack of urgency is concerning. I was requested to drive my car into the dealership on 15 April 2024 so that the damages can be assessed - once again. My car was taken to 2 panel beater shops and I am still waiting for feedback. I dealt with Grant Collinicos on this day who has been the only person since the start of the process to apologise for the inconvenience thus far. I have remained patient throughout this process, understanding that these matters can sometimes take time to resolve. However, the prolonged delay and lack of tangible progress have tested my patience and left me deeply frustrated.
0 replies
26 months ago
I gave them a chance
First of all - for all their promises, the product doesn't work. Secondly, they GUARANTEE a refund if you're not happy with the product. I'm waiting for 2 months already for my refund. They don't respond to emails or give any updates. I think they bit off more than they could chew.
56 replies
51 months ago
Con Artist Indeed!!!
If I could give this guy negative 5 stars, I would. He comes promptly, fixes promptly, the quote seems a bit high but you're desperate because it's the middle of summer and your fridge/freezer is not working so you accept the quote. Then upon further investigation after Riedwaan has left, you find out that he charged you R1950 for a piece of wiring that retails at R200 - R500!! He did not respond to my email request for a refund. Please do not use this guy, he is indeed a con artist as was stated before!!!
0 replies
Review Distribution
5 Star
1 (25%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
3 (75%)