CT
Cathy T
Active since Feb 2022
9
Reviews
0
Industries
Reviews
9 reviews3 months ago
No feedback or resolution on Claim that is now almost 3 months old!
We logged a claim in December due to lighting damage to our whole home. A part of the claim was eventually paid after more than 6 weeks. We are struggling to get answers on our solar system that was also damaged. We get absolutely NO feedback from the agent assigned to the claim. If we don't follow up we hear nothing. And the last couple of days he is even ignoring our requests for feedback. We've asked to speak to a manager but this has has also been ignored now. There is no-one we can contact and nowhere to get answers. This is extremely frustrating and costing us a lot of unnecessary electricity fees. Surely it shouldn't take 3 months to finalise a claim!!
1 reply
4 months ago
Poor service on household content claim
We are still struggling to finalise a claim more than 6 weeks after the incident. Our house was hit by lightning and destroyed a couple of our appliances and devices as well as our backup solar power system. Not once has the agent followed up from his side. Everything stalls unless we follow up from our side. Initially the service provider made an appointment to do an assessment, we asked for an expert since we had no way of checking everything that could be damaged. The provider didn't honor the appointment and did not even bother to call and make an excuse. Eventually when they did arrive they did not have the necessary expertise to assess the damage to our solar system. This was deemed as a communication error and the claim was denied - even though everything was in perfect working order before the lightning strike and is now completely inoperable. It took almost 5 weeks to finalise the first part of the claim since the provider took weeks to provide a report... In this time no follow up from the agent and no support. We've since supp**** the agent with a report from our installer (as requested) to confirm that our inverter and batteries are in fact damaged. We were promised that another assessment would be scheduled but again no feedback.... No support. We've been patient long enough but having to live off grid electricity is costing us thousands in unnecessary costs and power outages leaving us unable to work from home as we need.
2 replies
20 months ago
Don't make use of call centre upgrade consultants
. Not once have one of these consultants done what they promised. Every time, after an "upgrade" I spend at least an hour on the phone trying to rectify their mistakes and get what was promised. I had my usual 1hour call with Vodacom on Friday and still nothing has been rectified. So as per usual you first have to throw a fit on social media before anything is actioned. Worst thing is after years of sticking with Vodacom through this I now realise that they really don't care enough to change.
8 replies
23 months ago
Not getting refund for extra subscription deducted
Multichoice deducted my premium twice in June. I have been struggling for a month and a half to get my money back. The call centre keeps promising to escalate my query to 'central finance' and then send me the most ridiculous answers as if they've resolved my query. We heard from other people that double payments happen to them regularly as well. I am fed up with the call centre and seriously consider cancelling my subscription if I don't get a reasonable answer soon.
2 replies
39 months ago
Surprise extension of Contract terms.
Once again I have to resort to Hellopeter and social media to get an answer from Vodacom. Customer service is absolutely horrendous. I upgraded two of my lines a while back. Afterwards found out that they were extended as 3 year contracts. I would NEVER have agreed to the price of the package if I'd known that. This was never communicated to me by the agent calling with the upgrades. I've phoned customer care to ask for a recording of the conversation. I was promised a response by the agent but never received any reply. Lately it feels like all transactions I have with Vodacom blow up in my face and I'm just completely fed up with everything. Takes weeks of struggling to solve any issues and causes a lot of unnecessary tension.
2 replies
43 months ago
Excellent Service
We received excellent advice from Lionel at unique flooring, Their installations are always done promptly and professionally.
0 replies
43 months ago
Horrible service and even worse internet provider.
Decided to give Rain a go since we moved to a new house. Has been a disappointment from the very start. I took the Premium package on a R1 for the first month deal and was promised to only be billed the full price on the 1st of December but then I was billed the full price on the 1st of November already. I've taken this up with customer service but every time a follow up the request gets escalated again only to be ignored by the relevant department. Now I probably wouldn't have minded as much if I was actually paying for internet but the service is very unreliable, no internet when it rains (ironically), no internet when we have load shedding, and even under normal conditions the service disconnects every 5-10 minutes. I've had to spend hundreds of Rands on mobile data this month just to be able to get some work done. I've cancelled already but heard nothing back from the cancellations department yet either and I'm now fearing that they will keep charging me like they've done with other people on this website after they've cancelled.
2 replies
44 months ago
Bundle Promises not kept
Do not fall for Vodacom's false advertising. I recently bought a handset independent of Vodacom after being a loyal customer for 20+ years. My plan was to switch to a prepaid account. A Vodacom Sales consultant phoned and offered me an excellent plan with a Red Flexi 185 package and added to that a recurring Voice and Data bundle at 90% discount. Explaining to me how my monthly fees are just going to keep going down once my handset fee is cleared. Well, couple of months later and my data bundle disappeared. I was on the line with a couple of Call Centre agents for something like two hours before they managed to get the issue sorted for me. Claiming they don't offer those bundles anymore and me just keeping them to the promise made to me by the sales consultant. Forward another couple of months and my voice bundle has now disappeared. I don't have any airtime left since I hadn't realised the bundle was never activated this month. They expect me to now buy extra bundles/airtime to make calls. I contacted the upgrades call Centre and they are trying to sell the same line of :"we don't offer those bundles anymore." I'm sorry... but a promise made cannot be changed when you feel like it. I would not have singed on for another contract if I'd known this was the case and at the moment I feel very betrayed by Vodacom. To top it all off the issue has been escalated but will take 5-7 working days to get an answer. If this issue is not resolved or I have to go through this same process of trying to rectify the situation every couple of month I will certainly start cancelling all my lines and severing ties with Vodacom. Definitely not worth it.
2 replies
53 months ago
False advertising in booklet
I found a nice deal in their February 2022 booklet, released on the 7th of Feb, that I wanted to get. The Samsung A32 LTE with Galaxy 4 Smar****ch. I decided to apply for the device on the 8th. When you follow the links to the online store there is no option for the device. Eventually I phoned the online store where I was told that the specific device was discontinued... Which to me sounds rediculous considering the booklet came out the day before. Surely it must be checked before release. Decided to go for the slightly more expensive A32 5G advertised in the booklet as an alternative. This one they could preorder but for R70/month more than advertised. When I asked the sales agent about the price difference her response was that they don't have that specific deal available to them on the online system... I'll have to go to a branch... How totally absurd given these are the latest ADVERTISED deals. I was told over and over that the deal doesn't exist and that the booklet states 'subject to change at Vodacom' s discretion '. ... This is false advertising and shouldn't be allowed. I sent a mail with details of my complaint to the customer care email address but apart from the automated response received No response.
2 replies
Review Distribution
5 Star
1 (11.11111111111111%)
4 Star
0 (0%)
3 Star
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2 Star
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1 Star
8 (88.88888888888889%)