JS
Jonty S
Active since Feb 2022
21
Reviews
0
Industries
Reviews
21 reviews4 months ago
GIBS: A Business School Second to None!
I’ve just started the MBA and, honestly, the first few months have been incredible. The cohort is so diverse and experienced, it’s the kind of environment where you leave feeling energised/inspired. The lecturers have been excellent too, John Ford, Monaj and the rest of the faculty bring proper real-world insight, not just “theory". The admin support has also been standout, communication has been clear, quick, and genuinely helpful. Veronica and her management team are also so friendly, professional, and supportive... it really adds to the experience. The campus also feels world class (Special shoutout to the goooood aircon). The catering is also ridiculous (in the best way). Big thank you to Prof. Morris and the team, it’s been a great start and I’m really glad I chose GIBS!
0 replies
10 months ago
********* Practices That Cost Customers More
I have a car loan with you and I’m extremely disappointed with how your processes are designed to default to choices I would never make. It feels intentionally *********. 1. You SMS me demanding a same-day response or you’ll change my debit date without my consent — even though I clearly stated I want to be debited on the 1st of each month. Why are you changing it in the first place? 2. When I increase my payment to pay off the loan faster, you quietly reset it back to the minimum amount after 12 months. This only makes me pay more interest and feels deliberately deceptive. 3. Your SMSes list a number to call, but when I dial it, I’m transferred around endlessly. Why not just provide the correct number upfront? This kind of behaviour erodes trust. I expect better from a financial institution.
0 replies
19 months ago
Discovery pays third party providers that follow ******* marketing practices.
Why are you paying third party call centres that follow ******* data mining practices to call us and over home and car insurance... Just got a call from 031 396 0285 that claims to call on behalf of Discovery... It's 2024... stop this ********* ****.
5 replies
19 months ago
Missing Online Oder | App says delivered Call Centre Says Not Delivered.
My woolies app says my package was delivered last week Friday 25 October but it hasn't been delivered yet, and when i called in they also say it still hasn't been delivered even tho the app says it has?? Please can you deliver ASAP.
0 replies
20 months ago
Insurance Team Refusing to send Proof of Cover
I emailed fnbstiservicing@fnb.co.za to request my proof of cover. I provided them with my vehicle make, fnb policy number, full name and contacted them from my listed email address. They insist on getting my vin number and engine number... I find this excessive. I have already provided the necessary information to provide me with a simple proof of cover. When you need your money you just take it... no process to fill this or that in... please do the same when I ask for my proof of cover. Please can someone call me to resolve and then send the document I requested.
1 reply
22 months ago
A Support Team Second To None!
I logged a complaint regarding my Rain 5G internet speed here on Hello Peter. Within less than an hour their support team responded and helped me resolve the issue. Impressed! Thanks Rain! <3
1 reply
30 months ago
Poorly Trained and Rude Call Centre Staff... I'd like to close my store card account.
I have a store account with woolies, it was in a positive balance but all of a sudden started getting charged account fees which it did not in the past while in a positive balance. Please can you assist with closing my account. Please Improve Training for call centre staff Mishke & Caylin In summary it took me 15 minutes on the call for them to simply tell me I need to contact Blake & Associates regarding my store account, this feels excessively long. 1. The call centre staff speak so fast with an accent in a way that makes it very difficult to hear what they are saying, I assume this is caused by them saying the same thing multiple times but you should train them to be aware of this, because they are clearly not, instead they get impatient when I ask them to repeat themselves. 2. Your call centre agent Mishke kept me on hold for 5+ minutes while she "checks the account", I don't know if this was because she was making coffee or what but she claimed the system was very slow, but the previous employee I spoke to that transferred me to her was able to check my account in less than 30 seconds so I don't believe the system was slow... If you have cameras in the centre please check what she was doing during the call. 3. When keeping a customer on hold you give a time for example 60 seconds , you then come back after 60 seconds and can inform them that the system is slow after which you ask if they could hold for a further 2 minutes or so... This is VERY basic call centre etiquette which you should have taught your team. Please listen to the call centre recording I had with Caylin & Mishke at 08:19 for 15 minutes, I don't believe this aligns with the level of service woolies wants to portray. I asked Mishke if Blake & Accosiates who I was asked to call can also assist me with closing the account to which Mishke responded yes, but in fact they confirmed that they can't assist me with that... So did she just say yes to get me off the phone or what? No man Woolworths... you can do better than this...
0 replies
35 months ago
Seviced my car and came back with missing clips... waiting 4 months now
Took my Haval H2 for a service in May 2023 at Haval Hatfield and I got my car back with missing carpet clips. It is August 2023 and I am still waiting to be assisted... I inform Quinton (service representative) straight after the service as I collected my car and then he said "please call me tomorrow to remind me to follow up with the service guys" (As if I am his assistant... but I called anyways to remind him). The more delays: - "Please wait 4 weeks its on back order" - "The order never came they ordered now again, please wait one week" And it's gone on for 4 months.. Never getting anywhere... I have called over 20 times... then I leave a message and no one gets back to me... Such horrible service!!!!!!!!!!!!!!
0 replies
Review Distribution
5 Star
9 (42.857142857142854%)
4 Star
1 (4.761904761904762%)
3 Star
0 (0%)
2 Star
1 (4.761904761904762%)
1 Star
10 (47.61904761904762%)