LV
Lorinda N
Active since Dec 2009
46
Reviews
0
Industries
Reviews
46 reviews2 months ago
Discover Medical aid case manager delays causing issues for over 2 months
I have been trying since 12 December 2025 to get Discovery to correct a hospital authorisation date so that doctors’ claims can be processed and paid. I reported again on 12 February 2026 that the update had still not been done. The matter was escalated and I was told it would be resolved within 2–3 working days. As of 19 February 2026, nothing has been actioned. Because of this delay, doctors’ accounts that should be settled by Discovery remain unpaid, and I am now receiving threats of credit bureau listing. This is extremely stressful, as the delay is due to an internal administrative issue. I urgently need the authorisation date corrected and confirmation that providers will be paid.
53 replies
2 months ago
Life Glynnwood Hospital not a good experience
Medical aid claims rejected because they do not submit the claims for the doctors and blood work on the correct dates. It is mission impossible to get hold of the case manager to assist. Was also not treated well by nursing staff. Unfortunately a Discovery Keycare patient does not have a choice of hospitals.
0 replies
4 months ago
Cancel Black Friday order paid after 5 days
Bought an oven I urgently need on a black friday special online, saw it was cancelled 5 days later without any notice. It was suppose to be delivered 1st December. Checked online today, 3 December, 2025 just cancelled, stating out of stock. This is unacceptable.
636 replies
9 months ago
Sanlam Gap cover - Very bad customer experience on claims and complaints
This claim has been submitted over a month ago and no feedback received yet. No answer on 0861 111 167 call centre after holding on for over 20 minutes - 2 calls. These are expensive calls as it does not fall in free minutes on contracts. Second time I claim since joining, and no improvement on the service and also had to escalate the claim process previosly (3 - 4 years ago). Very bad customer experience.
159 replies
13 months ago
Capitec Bank does not accept Power of Attorney under any circumstances
I do not understand why CAPITEC would not accept a legal general power of attorney letter or the power of attorney registered in person at a Capitec branch on the account, just to say that Capitec does not support power of attorney now that I need to use it. Other banks do accept this and keeps a general power of attorney on their system and that person can act on behalf of the account holder. To get curatorship registered at the court cost takes months and cost between R15 000 – R20 000 which a SASSA pensioner cannot afford. Document from high court instructing CAPITEC to allow access to curator is impossible for poor people living on SASSA, which is a big majority of people in South Africa. So CAPITEC is not supporting most old people in South Africa. I think there should be lots of customers in this predicament and this is a problem and should be looked at and taking the merit of the situation in consideration. In this case the person fell ill in England. I had a bank card and power of attorney on the accounts, and I cannot do any banking on her behalf, and that is why we visited the CAPITEC branch before she left for England to visit her children for 6 months. Nobody is supporting or helping her there. I looked after her when she was here and now my hands are chopped off by CAPITEC. The worst of this experience was that I could not even stop the card allowing the ******* to use the little money with the tap facility which we did ask to be deactivated when the card was issued. I am really disappointed in CAPITEC and I also have a mother in the same situation. Luckily, her bank is supporting me with the power of attorney. It is sad that Capitec is not supporting this poor SASSA pensioner that has asked me to assist by giving me power of attorney which I thought would work like the power of attorney my husband has on my account, and I have on my mother’s accounts at another bank. I could not even reverse debit orders on her behalf. I will warn old people not to use Capitec if they have bad health and want other people to assist with day-to-day banking. Curatorship is a very expensive and time-consuming option which most old people cannot afford. I think that CAPITEC should do an investigation on what the process is for poor people to get curatorship and what it entails, would have rather taken my aunt to open an account at another bank before she left. Maybe that is a better option rather complaining about CAPITEC
0 replies
13 months ago
Capitec cannot stop ****** card for client with power of attorney and all money ****** out of the account
Capitec's system and processes do not support client from losing money. This process have cost money, frustration, *****, money ******, spending hours at the bank and not a good client experience. I have a legal general power of attorney letter giving me full power of attorney to legally act on my aunt's behalf in every scenario. The document has been legally recognized by all entities so far, accept Capitec bank. To make the matters worst and more frustrating, is that I did go to the bank with my aunt, completed the required forms and followed the process to get full power of attorney on her accounts. I was issued a secondary card. I did go with her to the bank, completed all required documents fingerprints etc. and all documents. She left the country to visit her children, and her health has deteriorated so fast that she is no longer capable to use the app or online banking. Her SA cellphone has been disconnected. My secondary card was stollen, I went to the bank to stop the card, they could not assist and in the process the little money was stollen out of the account. I can still not do anything and spent hours at the branch trying to resolve the issue and they could still not access the bank account without my aunt being present. This is unacceptable, and this could happen to any client with huge amount in the account and all can be ******. So, the measurement put in the Capitec processes to protect the client is causing money to be ****** out of the account.
0 replies
15 months ago
Poor service and advertising wrong vehicles
I am looking for a vechile and found one on the Auto Pedigree website and did an enquiry. I was contacted. Wrong imgaege was sent, just to hear that vechicle is not available. They said they will find me one with exactly the same specs as on the pictures. I was contacted that the vechicle is coming from East Londen and I can come view. I wanted picture, when seeing the vechile is was a older model and not the same. Reaaly feel I waisted all communication and time.
159 replies
16 months ago
7 days installation promised 1 month still no FIBER
We app**** for Fiber on the 13th of November 2024 and it states Fibre within 7 days. 9 December 2025 - Fibre still not active. Can MWEB please escalate the issue with VUMATEL please. Do they follow up on issues experienced?
0 replies
16 months ago
Very poot response on issues experience and activation
I have app**** for Fibre on the 13th of November 2024 9 December 2025 still no connection. Vumatel informa MWEB that they have a delay in installations. They installed 2 weeks ago and the line is still not active. Tickets have been logged and closed without resolving the issue. I had to open another ticket and they state reinstallation required.
168 replies
17 months ago
MWEB poor after sales support and no call centre answer
I have an existing Fibre with MWEB and to call their call centre is mission impossible. either the line drops after selecting to speak to an agent or you hear the agent in the backgrounf not answering the call.
0 replies
Review Distribution
5 Star
0 (0%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
11 (23.91304347826087%)
1 Star
35 (76.08695652173913%)