NV
Natalie van der Merwe
Active since Mar 2022
5
Reviews
0
Industries
Reviews
5 reviews23 months ago
Disrespect from Bidvest Life
I have seldom dealt with a company with such brazen disrespect and disregard for me as a client. I lodged a claim against my Income Protection/sickness benefit and was sent a form with a list of conditions on whether they would pay out or not. As I do not want to waste my time or theirs, I decided to call speak to the claim administrator Melanie Dilrajh, to find out whether it's worth my while to lodge a claim, she wasn't available so I left a message with Feza for Melanie to call me back... This was around 12pm....needless to say, I was not called back... I received another email from Bidvest life this time from Nompilo Chili, I tried to call her as well, left another message with Feza after which he told me that the team is on a meeting and will call me back.... I still await the response... I even called to speak to the claim manager Magda and she was also not available..... The service is on another scale of uncaring and total disrespect.... I honestly would not recommend dealings with such uncaring company.... Natalie vd Merwe
0 replies
26 months ago
Extreme bad service roadside assistance Echelon
We broke down on a highway in Port Elizabeth... Knowing that we had roadside assist on our insurance made us calmer... Imagine our disappointment when we called Echelon no less than a 10 times with no one reply or being cut off.. Thereafter our broker also called with the same response... My husband then had to call someone to assist me in a rather dangerous position.... Shame on you Echelon.. I have seldom been as disappointed as today with your absence of service..... I will certainly make it known amongst my friends and colleagues as this is NOT acceptable to friend or foe.
0 replies
30 months ago
Poor service at MMR LG PORT Elizabeth
I took my LG dishwasher in for repairs... I was told that the pump needs to be replaced.... I fully paid R1100+ and it was delivered today with exactly the same error code.... I wonder whether the pump was replaced or whether we were duped by LG.... I am seriously consider not purchasing LG appliances because of the service of the PE agent.
0 replies
37 months ago
Atrocious service from Oneplan
My card expired 02/23 and the system did not auto generate a new card for me.. I called and I was told that it would take time, I just need to take my dogs to the vet and claim thereafter, which isn't good enough for me as I paid for a new card.... Promised to be called back never calls, spoke to Ashlyn today and she promised to take it to management and call me back today... Still waiting.... I feel that Oneplan is disrespectful of me and my monthly premiums of which I have never missed one..... This makes Oneplan not unique and is like any other pet insurer..... I want a senior manager to call me and sort this nonsense out as I have a sick dog which needs to see a vet... I want my card by Thursday this week
159 replies
50 months ago
Dropping the Ball on Service
I have been a loyal client for many years but when I added my latest pet, the person assisting me said that the dog was covered immediately for voluntary sterilization - up to R 750. When the day arrived to spay her - I was told that there is a one month waiting period. I spoke to Oliver, who said that they will listen to the recording, and he said that he would call me back .I was called but was in consultation and couldn't speak - I called Oneplan - left a message for Oliver who then didn't return my call. Just on 02 March I spoke to NAZ who also promised to call me regrading an issue with the app - guess what - no call again...Oneplan - you are dropping the ball - your service is really going South very fast....I am so disappointed because I have referred so many of my friends to you.
53 replies
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1 (20%)
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1 Star
4 (80%)