MM
Mimi M
Active since Mar 2022
3
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0
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Reviews
3 reviews20 months ago
Jet Insurance not cancelled as request and debt keeps going up with no explanation
My 82 year grandmother has an account with Jet, I took a cellphone on her account which was paid in full - she took out insurance for the cellphone which I have been paying, I lost the phone and reported and got the phone replaced and I took a phone with a higher amount which meant I added R2000 on her account which I have been paying - the consultant signed us up with a new insurance for the new phone, 3 months down line which was February 2023 the I was ****** of that Cellphone at gunpoint, which I reported to the police and because I had lost my Job I could not pay the excess, I did not report my cellphone loss at Jet but had called to request the cancellation of the cellphone contract, to date that has never happened and a few months someone used my grandmother's account *****ulently - which was reported and we were told that someone withdrew money from my grandmother's jet account, this was sent to the ***** department. We were told that the account would be blocked while the investigation is going on, so we were told to wait for the investigation before making payments. investigation started from March 2023 and was finalised in June 2023. We started making payments again - Luckily I got a job and took over the payments from grandmother - My biggest Issue is that the Debt keeps going up despite our payment - This month my grandmother got her Jet statement (which she does not receive every month) - When I checked the statement I noticed that cellphone insurance that we had asked Jet to cancel more than 18 months ago via phone and also follow up emails sent asking for the insurance to be cancelled but to date the insurance premium is being debited monthly and the debt is not reducing. I am giving a last chance to cancel the insurance and if they cannot do that, I will have no choice but to write to the short term insurance ombudsman.
53 replies
38 months ago
Unable to be assisted with a sim swap
Cell C Sim Swap rules makes no sense. I have been a cell c prepaid customer for a while now. 1st time January 2022 my sim card stopped working, I went to cell C shop in Sandton, I was assisted with no hassles. 2nd time december I lost my phone... left it in my Bolt ride and was unable to recover the phone so I had to do another sim swap. I took my ID card to the shop and completed most of the security questions correctly- the only thing left was date of rich.. amount was correct but they refused to assist me fortunately - I had recharged using my bank app... I had to walk to the other side of the mall to get my statement so I can give them the date. Sim was then activated. 3rd time February 22 I was robbed if my new phone at gun point. I called cell C to block my sim card - I only called on the 24th or 25th reason for this was I could easily find someone using a cell c network ( now I understand why). I was asked security questions which I passed. Yesterday the 28th of Feb, I went to boulders store and the rude consultant did not put an effort to assist me, she gave me the form to complete which I did and the security questions where exactly the same as the one I answered on the phone but the lady told me I failed. I don't understand how and she did not even show empathy when she told me I had to get a new number even after explaining that the number is linked to all my banking apps and registered as my email recovery number. I am currently job hunting and the cell c number is registered on my cv and job applications I submitted online... even the email I cannot recover is on my job application. I have cash send I need to withdraw from money sent to that number. My life is basically stuck as I am unable to do anything at the moment because cell c refuses to assist me. I had my ID card... can they not verify my details on their system as my sim card was rica'd using my name, ID number and address and I personally went to the shop myself. Can anyone at Cell c have empathy to assist with me with a sim swap so reconstruct my life after being robbed at gunpoint. Not being able to recover my cell c number I used before adds to my trauma. basically i have to restart my life from the start. Everything I have is registered on that cell c number.
265 replies
50 months ago
Rude Customer Care Employee who was unwilling to do anything ro assist with my problem
I Bought a explora decoder at Pick n Pay a while back, I didn't connect it due Covid lockdowns and affordability at the time. I recently contacted an accredited dstv installer to install decoder. All was well until we contacted multichoice to link the Decoder to my account. The agent I spoke over the phone was friendly and tried his best to assist but was unable to. He then explained that my serial number must have been mistakenly linked to someone's else account and that I should go to Randburg customer care with my decoder, box and receipt as proof that I had purchased the decoder. I went to multichoice Randburg customer care Centre as advised by the call centre agent. Arriving there I was assisted by a very rude and unhelpful lady at counter number 34. She told me that I must return the dstv to pick n pay, she kept repeating this even after I explained that the decoder have passed the return date and that according to me a serial number should be unique to 1 decoder. Why was my serial number linked to someone. She kept saying she cannot help me and insisted I return the decoder to pick n pay. Then after I told her that I will not go to pick n pay as it is not my fault that multichoice linked my decoder to someone else's account. She then wrote something down and left me standing at the counter. After a while she came back and told me that the decoder was linked to someone else's holiday home account and she unfortunately could not reach the person over the phone to ask for permission to delink my decoder's serial number from that person's ccount. After being told that there is nothing else she could do again, she then said there is another cellphone number belonging to the other customer and left to try and call her again. When she came back the second time, she said she found the lady and the lady agreed that the decoder can be delinked from her account and linked to mine. The agent then explained that if she links this decoder I will lose the warranty as it was under someone else, I agreed and said no problem. After that she clicked on her computer then told me again that she is unable to assist as the other customer owes her dstv account more than a R1000.00 and she cannot delink an account in errors. I then asked what are my option how else can I be assisted. She said she cannot assist me and she said this with attitude. I then took my decoder and left. My Problem is that I don't understand why I should struggle and have non working decoder because multichoice linked my decoder's serial number to someone else's account. The lady did not offer to check and maybe fix my issue once the lady had paid or maybe try to find a solution that can work for me. I am very disappointed with multichoice's employee unwillingness to help a customer. I am now sitting with a decoder I cannot use because multichoice's staff member does not care.
159 replies
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3 (100%)