SH
Simoné Hartzer
Active since Mar 2022
6
Reviews
0
Industries
Reviews
6 reviews14 months ago
Unacceptable delays in vehicle repairs
Dear Discovery, I am writing to formally express my dissatisfaction with the handling of my vehicle claim. Our vehicle was ****** in early November 2024 and recovered the same day with significant interior and trim damage. We followed all required procedures, including a detailed assessment with the panel beaters. However, only a portion of the necessary repairs was initially approved. In December, we were informed that additional parts would need to be ordered and that repairs would begin in early 2025 once the panel beaters reopened. It is now mid-February, and there has been no progress. The additional parts have not been loaded or approved, and we are no closer to having our vehicle repaired. Despite numerous follow-ups, there has been no meaningful escalation or resolution. This level of service is unacceptable. While our premiums are collected promptly each month, the support and efficiency on your end have been severely lacking. If this matter is not resolved immediately, we will be left with no choice but to take our business elsewhere. I expect an urgent response with a concrete timeline for the approval and completion of all outstanding repairs. Please escalate this matter to the appropriate department without further delay.
160 replies
29 months ago
Unprofessional, ******* and appalling service delivery!!
DON’T TOUCH CAR CARE WORKSHOP, WATERKLOOF, PRETORIA!!! Please read about the appalling, unprofessional and ******* services rendered to my in-laws. Absolutely disgusting!! My VW Golf TSi, was towed to Car Care Workshop (CCW) in the first week of February 2023 as the oil pump had failed. A quote was given on 11 February 2023 and we gave them the go-ahead to fix the car as the ‘very confident’ owner, told us he had had a similar car to repair before. The first attempt at a repair took 3 weeks. When we fetched the car on 24 February 2023, it had damage on the bonnet and wheel arch, and had to be taken back on 27 February to go to a panel beater. Around 10 March, CCW fetched the car when the bodywork was repaired and then told us the car was back on the ramp as it wasn’t right yet. ‘A bit longer’ was a few months, with excuses of wrong parts ordered or parts not available and the list goes on. Very strange, being a VW, with parts readily available in SA. In the months from February to now – 23 November – we have fetched the car 3 times and had to take it back each time with either damage to the bodywork – twice, or oil pouring out of the engine, or the car not running correctly and the list goes on. The second time we fetched the car, an employee grabbed the key out of my husband’s hand and ran away with it, because we insisted on keeping back a small amount of the original bill, until we were satisfied. How do you treat clients like this?!! Out of desperation, (no car for 6 months with excuses), we took our complaint to the Motor Ombud on 2 August 2023 and our daughter was told by the owner of Car Care Workshop, that he would not work on the car any further until the Ombud had made a ruling. However, on 2 November, we got a whatsapp to say the car was fixed and ready for us to collect and we were sent a bill for all the extra parts they had replaced, PLUS R300 for FUEL, because ‘they drove the car for 500kms to test it’!!! We were not given a second quote for this new bill, (Consumer Protection Act has a lot to say about this) and we did not give them permission to drive the car for 500kms and it is now over NINE MONTHS, that they have had the car. We went to fetch the car on 20 November, and were told that unless we pay this second bill, we could not take OUR car!! So, no chance for us to drive it to make sure it is ACTUALLY repaired properly. We have not been shown any boxes with old parts in them, taken from the car to PROVE that they did in fact replace what they say they have and according to the Consumer Protection Act, repairing the car without our knowledge and without giving us a quote is against the law. We also question whether VW parts have been used. We were never offered a rental car, our car was damaged twice and had to be repaired, we paid the majority of the first bill, but LUCKILY kept back a small amount until the first body work damage was fixed. This new bill, which we knew nothing about, is substantial. What about our inconvenience with not having a car for 9 months, extra expense on our side and just generally a very bad experience from this company. We have no confidence that the car will be in good condition when we eventually get it. They do not deserve to be in business!!! THINK 100 times before you take any car to them.
0 replies
34 months ago
Sibusiso helped me w...
Sibusiso helped me with my query and assisted with the loading of the card and providing me with the required forms to complete and send to Oneplan.
53 replies
38 months ago
What an absolute pleasure dealing with Rutendo Adelaide from OnePlan Pet insurance
What an absolute pleasure dealing with Rutendo Adelaide from OnePlan Pet insurance. I was assisted speedily and promptly with my query via Whatsapp and it was resolved within a few minutes.
53 replies
40 months ago
Faulty Dishwasher and bad support services
Honestly extremely disgusted at the services & products delivered by Hisense SA. During December 2022 we bought a brand new dishwasher on Takealot, it got delivered while we were away on holiday, and we only managed to unbox and test it last week when we returned back home. In doing so the machine appears to be faulty/broken as it keeps on showing different error codes or doesn’t work. We referred to the user manual that indicated that one should contact customer support immediately and stop using the machine. As the dishwasher came with a manufacture specific warranty Takealot does not deal with or facilitate the returns/replacements and we had to take it up with the manufacturer directly – Hisense. So, on Monday I send a email to Hisense containing the details of the faults as well as proof of purchase and serial & model number, I received back an automated e-mail with a ticket number. On Wednesday I did not receive any form of feedback/support and I called the contact centre whereby the consultant advised that the claim is to be referred to the Credit department. So off I went sending yet another e-mail with all of the necessary information to the credit department. Once again, no feedback/support from Hisense. On Wednesday I called the customer support again whereby I spoke with a consultant that advised that she would escalate my claim. Thursday comes around nothing happens. On Thursday I phoned again, and the respective consultant advised that the claim was never escalated however she will ensure that it is escalated to her manager in order for us to get a job card for Hisense to come and collect the faulty dishwasher to replace it with a new one. Obviously, nothing happened yesterday, we are yet to receive a job card and all while I’m sitting with a broken dishwasher that I can’t use. It’s really disappointing that one pays so much for a brand new item and then when it arrives it is faulty/broken.
0 replies
50 months ago
Extremely Impressed!
WOW just WOW! I am extremely impressed with FirstShop, at first I was hesitant to buy from them as I had never heard of this shop, but boy am I glad I did. They offer extremely competitive prices, I would even go as far as saying that they are between R 200.00 - R 400.00 cheaper than other tech shops! And to top it off I ordered on the Monday and my package was delivered via courier on the Tuesday. I am so glad I followed my gut instinct and ordered from them. I will definitely be back again!
53 replies
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4 Star
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1 Star
3 (50%)