NM
Nobukhosi M
Active since Mar 2022
23
Reviews
0
Industries
Reviews
23 reviews5 months ago
Professional service received
I sent a message in their social media account, asking for assistance with updating my vehicle details. I didn't expect them to call me back so fast and assist me right there and then. I don't have the Cartrack app but the agent helped me in a very professional manner. Thank you so much Cartrack!
71 replies
5 months ago
Professional service received
I sent a message in their social media account, asking for assistance with updating my vehicle details. I didn't expect them to call me back so fast and assist me right there and then. I don't have the Netstar app but the agent helped me in a very professional manner. Thank you so much Netstar!
71 replies
7 months ago
Sanlam Sky has poor customer care
This is for Sanlam Sky. I cancelled my policy in June 2025, sent the cancellation form which you guys acknowledged but you still keep debiting my account. I made a call to enquire and was promised that I will receive a call from cancellations dept. It’s been a month and no call recieved!
106 replies
15 months ago
What a good service!
I brought my car for a major service to the Pinetown branch on the 7th Of January (Hyundai Venue NC 37400). What a good service I received!!! I am definitely referring my friends to Car service City
0 replies
16 months ago
What a wonderful experience
I was there with my family yesterday, what a lovely experience. My brother forgot his cellphone by the pool and when the staff found it, they kept it safe until my brother could come ant collect it! Thank you so much Natal Zoo!
0 replies
19 months ago
Calling you is frustrating
When you send communication regarding a policy or payment, you do not leave the relevant number to contact and your call centre agents takes you from pica to beta until airtime is finished. How frustrating!
106 replies
19 months ago
Sanlam Loans is so defiant!
This is foe Sanlam Loans! I sent an email to your customer care email address that is shown on my loan statement to inform Sanlam of the change of my salary date and to request a change of debit date for this account. I sent this email on the 12th of June 2024 but the debit still went through on the 30th of June 2024. I then made a call to follow up on the request since they continued to debit on the last day of the month and the lady assured me that the next debit will go off on the 15th of July 2024 whch DID NOT HAPPEN! I noticed from my banking app that Sanlam again debited my account on the 30th of July but unfortunately there was no funds. I later recieved a call from Sanlam and I told the agent of my email as well as telephonic request that they did not honour but he still kept telling me that I’m in arreas. I then asked How am I in arrears when it’s not my fault that Sanlam did not honour my request when they’ve assured me that I will be debited on the requested date??? I noticed another unsuccessful debit on the 6th of August 2024 and this got me so angry because of the unnecessary bank charges that they are incurring because of their defiance!! Is it really fair that my credit record is messed up because of an institution that is so defiant?? A debit went through on the 15th of August but Sanlam is still requesting me to pay for the unpaid debit that they tried to make on the 30th of July despite the fact that I informed them well in advance of my change in salary date!! This is really not fair
106 replies
20 months ago
Telephone issues that are so irritating
This is for Sanlam Loans. Why do you bother me with calls and then after holding for a while, your machine says that you are experiencing technical problems and unable to put me through to your consultants??? Why don’t you solve whatever technical issues have first then call me and stop wasting my time?
106 replies
23 months ago
Good service, Well done!
The matter I have been complaining about has been sorted. Thank you so much IG for responding to my query!
53 replies
24 months ago
Answer your phone
Please answer our calls! Just answer your phone!!! Or atleast have an option to request a call back.
53 replies
Review Distribution
5 Star
7 (30.434782608695652%)
4 Star
0 (0%)
3 Star
1 (4.3478260869565215%)
2 Star
2 (8.695652173913043%)
1 Star
13 (56.52173913043478%)