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Dennelucia E
Active since Mar 2022
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5 reviews27 months ago
Bad service experience
I am experiencing extremely bad service from Milpark's student advisors. I am currently enrolling (or attempting) for my 2nd year BBA. I have been trying to complete the registration since October 2023 and still no luck. I phone multiple times a day, get transferred to my advisor and the call drops immediately. I only managed to get hold of the advisor who is 'assisting' me, yesterday, 17/01/2024. With really bad telephone etiquette, Melanie, the receptionist took my details, forwarded my call and again, the call dropped. Eventually, Zaida, the student advisor, contacted me and wanted to refer my query to a self-help zone of which I told her that is not what I need. She kept talking over me and interrupting me. I finally managed to complete my sentence, and she rep****: "Well you first need to sign and send document X". Again, I was interrupted and told her to check the emails I sent her (all the documents she required to resolve my query, I have already sent her multiple times - aren't they supposed to put all documents on the student's profile?!) It just shows you that they don't thoroughly read their emails and follow-up on student's queries. All that I need is a confirmation of registration and a tax invoice (not a proforma invoice). I am funded via a bursary and the deadline was at 4pm today, 18/01/2024. I'm not even sure if my bursary will still fund my studies. This is outrageous! I need a skillful advisor to assist me in a swiftly manner as I have a full-time job working with customers. My previous advisor (who now works in a different department) assisted me previously and I received all my documents within one week - from the start of registration and choosing module to the end of me submitting the documents. I cannot operate like this. The laid-back attitude that the staff have when answering the phone is so unprofessional and quite embarrassing I'd say. I am really unhappy. Please assist.
116 replies
43 months ago
John Epping - Great Service
I was on the hunt for about 3 months trying to find a car that would best suit my needs and budget. After visiting We Buy Cars Brackenfell, I was offered two cars, but it just didn't feel right for me. The salesperson took my number, stating that he would contact me as soon as they get in vehicles within my price bracket and liking. To this day, I haven't had one single message and I've already purchased a car. On the flip side, I am actually grateful that the salesperson from Brackenfell didn't commit, otherwise I wouldn't have received the absolute best service from John Swanepoel at Epping branch. When I first visited the branch I thought too, that it would be a dead-end, but John proved me otherwise! I told him what I was looking for, what I want and don't want and what I can and can't afford. He said it'd be difficult given my requests, but that didn't stop him from delivering great service. He too took my number, but this time the communication was endless. Given that he knew I was a first-time buyer, I thought he'd sell me anything most suitable to what I was looking for, but that was not the case. Almost every single day, John would message me and send me photos of about 2-3 cars with the Dekra reports (I appreciate that he sent the Dekra reports too, as I could've viewed that myself on the We By Cars website, but he put in extra effort, sent me it and saved me time). In total he sent me about 9 cars' photos and reports. Even though I declined so many times, he still stood by my side till the very end. The car that I was hoping to get (which seemed far-fetched) I got! John messaged me saying that a car arrived about 2 hours ago and thought that I'd want to have a go at it. I asked him whether it had a roadworthy, but as the car had just arrived there was none. I told him that I might be interested and immediately he arranged a roadworthy that same day. The car had been released in 2020 and had 6500 km's on, it was so to say brand new! I told John that I would like to go forth with the purchase and Shanelle and Selma assisted very kindly with the purchase. I would've thought that I'd be sold a car with underlying problems just to make a sale. I'd send him pictures of cars that interested me (fairly old cars with many km's on) and he would advise me not to go forth, as it could cause problems in the near future due to severe wear-and-tear or it previously being fixed after an accident. That I truly admire of him - right there he broke the stereotype of car-dealer salespeople. Knowing that I am a first-time buyer and have absolute no idea and knowledge of cars, he stayed truthful and committed in helping me find my desired vehicle. Not only did he help me find a car, but he also gave me a lot of advice regarding insurance (what to look out for and which are trustworthy companies) as well as advice on a tracker service and the necessity of a dash-cam and smash-and-grab. He is truly the best at what he does and I feel other salespeople (and not necessarily only in the vehicle industry, but all salespeople) can learn from him. I will always refer everybody to him, whether they are first-time buyers or not. John Swanepoel, from We Buy Cars Epping, deserves great recognition and acknowledgement for his outstanding customer service!
133 replies
43 months ago
Over charged medical bill
I recently visited Cape Gate Medi-Clinic and had an extremely bad experience. This is the 3rd time I've been there of which only this experience was in a total different ballpark than the previous two visits. I had ripped of my right-hand pinky nail of the nail bed, which was only attached at the cuticle. Thinking that the nail would have to be removed, I went to the ER round about 18h20, Monday, 10/10/2022. I waited a little over two hours before I was seen by the nurse, who only took my temperature, blood pressure and asked me what my reason for visit was (I don't know his name, as he never introduce himself, nor did he wear a name badge). Another 30-odd minutes later, the doctor called me (cannot remember his name), who briefly inspected the nail and went to another doctor for a second opinion of whether the nail should be removed or not - he didn't want to further damage the nail bed (I appreciate that). A few moments later he came back and confirmed that it is not necessary to remove the nail. He cleaned it with salt water, applied a steri-strip and gauze tape. Now here comes the problem, I was billed R1579-00 for a plaster. My GP, who's consultations are around R550-00, could've done that for me at a much lower cost, but unfortunately this happened after hours, forcing me to visit the ER. The lady at the reception had me sign a receipt stating that the bill would be submitted to my medical aid and only after I signed, she mentioned that any charges not covered by the medical aid, I would be liable for. The liability I understand, but that should be mentioned before signing. I feel that I was way over-charged for a plaster and 3 hours of my time wasted! No where could I find an email to explain my query, frustration and bad experience, so here we are. I would like to have the charges re-evaluated and be charged accordingly. A temperature check, second opinion and plaster CANNOT cost R1579-00. This is ridiculous! I previously spent 4 days and 4 nights at the same hospital (also admitted via ER) for a very critical matter and was charged a little over R12 000-00, which is totally understandable, seeing that I had my own room with an on suite and the length of the stay. But for R1579-00 for a plaster, oh no. I should've stayed at home and DIY! I am very disappointed.
0 replies
45 months ago
Outstanding service at Bossa Buh-Rein
On Tuesday evening, 16th of August, my family and I dined at Bossa Buh-Rein and received impeccable service by Sam, our waiter for the evening. He displayed outstanding customer service and hostmanship. From the moment we arrived to the end of our evening at Bossa Buh-Rein, Sam has been extremely understanding, friendly, helpful and energetic. This is purest definition of satisfactory customer service. I have visited many different franchises before and Sam's level of expertise and service is absolutely unsurpassable.
0 replies
49 months ago
Wisdom teeth
Never have I ever experienced such great customer service at any shop, institute, medical centre or any other place for that matter. Great isn't even nearly close to the service that I received! And that is only at the reception! Dr. Natha and his assistant Luke are out of this world! Really!!!!! I was super nervous for the removal of all for my wisdom teeth - they were impacted... I was nervous due to the fact that I would be awake during the procedure, but Dr Natha and Luke made that experience fun and memorable. I am actually happy that I was awake just because of the great experience. They made me feel so calm and relaxed, they even played some music to clear the atmosphere - something that I never expected and experienced from other doctors. We were all talking about the music and cool movies on Netflix that I totally even forgot that I'm having my teeth extracted! I wish my wisdom teeth would grow back only to re-live this great experience. The jokes, the funny talks, the unforgettable experience... NEVER EVER will I visit any other dental institute ever!!!!!!! This place and its staff are totally the best! I will forever be grateful to them and that I found them (due to all the good reviews) on the internet. Thank you guys, you really made my day!
0 replies
Review Distribution
5 Star
3 (60%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
2 (40%)