PR
Presh R
Active since Apr 2022
15
Reviews
0
Industries
Reviews
15 reviews18 months ago
Great service from ****ma and Anne
I had purchased a property and was referred to Strauss Daly for the conveyancing needs such as bond registration and property transfer. I had the pleasure of being assisted by ****ma Rahim and Anne Naidu. They ensured a smooth and efficient process. Thank you ****ma & Anne!
56 replies
18 months ago
Exceptional service from Sonnika Jacobs
I have had the pleasure of being assisted by Sonnika Jacobs at PSG Wealth on multiple occasions. She has been consistently exceptional with providing updates and assisting with the best options for medical aid and investments. I've had numerous interactions with other consultants and companies but Sonnika stands out for her unwavering dedication, expertise and prompt feedback. I appreciate all of her efforts and commitments when assisting my mum and I, thank you Sonnika!
53 replies
18 months ago
No response from Integrisure
As part of the rollout for the new number plate system in KZN, my vehicles registration numbers were changed. On the 8th of September 2024, I had emailed Integrisure to update the registration numbers on my policy and for the updated policy schedule to be sent to me ASAP. It is now exactly a month later and no response from Integrisure. I had emailed insure@integrisure.co.za and the consultant who assisted with the initial undertaking of the policy, marcor@integrisure.co.za.
53 replies
20 months ago
No response from ABSA - lack of communication
I am writing to express my frustration with Absa Debt Review regarding a recent request I made for a discounted settlement amount on my credit card. On July 25, 2024, I emailed them with this request, expecting a response within their stipulated 10-day Service Level Agreement (SLA). As of today, August 13, 2024, I have yet to receive any communication from them. This delay is not only inconvenient but also concerning, as timely responses are critical when managing debt and financial obligations. The lack of follow-up has left me in a state of uncer*****y and frustration, undermining my confidence in their customer service and debt management processes. In situations where timely resolutions are vital, the absence of a response can severely impact the trust and reliability one places in a financial institution. I hope Absa Debt Review can address these issues promptly and improve their communication processes to better serve their clients.
53 replies
21 months ago
Discovery staff are *********** to perform a simple task of updating debit order bank details!
I have received inefficient and *********** service while attempting to update the banking details associated with a debit order on my account. The level of service I have experienced has been far below the standard I expect from Discovery. Over the past few weeks, I have encountered numerous challenges in completing what should be a simple update to the banking details. My interactions with various consultants have been disorganized and unproductive, with each consultant providing inconsistent information and failing to resolve the issue. The lack of coordination and efficiency among your staff is highly concerning. This is not the first time I have experienced issues with Discovery regarding the updating of policies and details. My grandmother's ID number was incorrectly captured, and it took years to resolve this error, which was only corrected at the beginning of this year. This history of errors and delays is unacceptable and reflects poorly on the company's commitment to customer service. Regarding the current issue, I received feedback that the copies I initially sent were illegible. In response, I completed the forms electronically, and my grandparents signed them electronically before we sent them back to Discovery. Despite these efforts, I was informed that my grandmother's form was not received the second time, and that my grandfather's signature did not match what was on record. This ongoing back-and-forth for such a simple update has been incredibly frustrating and time-consuming. The continuous miscommunication and lack of proper handling of the matter indicate a significant gap in the training and competence of your customer service consultants. I expect Discovery to address this issue promptly and ensure that my banking details are updated correctly without further delay. I want a single consultant to deal with the matter and ensure it is updated. Additionally, I request that you review and improve your processes to prevent such occurrences in the future, ensuring that no other customers have to endure the same inconvenience. I trust that you will take this matter seriously and respond with a solution promptly. I look forward to your immediate action on this complaint.
112 replies
22 months ago
Great service from Andrea Peters
After a frustrating experience with my vehicle incident and difficulties with obtaining assistance, I am pleased to report that Andrea from Integrisure turned things around for me. Her good service helped resolve my claim efficiently. Her efforts ensured a smooth claim processing experience, and I appreciate her hard work. Despite initial challenges, Andrea's intervention restored my faith in Integrisure's commitment to customer satisfaction. I gratefully acknowledge her support. Thank you, Andrea, for your assistance!
53 replies
22 months ago
KIA Ballito - stellar customer service
I liaise with Mervin from KIA Ballito whenever I require service on the vehicle. Mervin is pleasant to deal with. Well done to KIA Ballito for the stellar customer service!
0 replies
22 months ago
Great service
I had contacted 1Life to discuss and review my policy. I spoke to a consultant by the name of Mandla. He was extremely professional and pleasant to speak with. Thank you Mandla!
53 replies
22 months ago
Great service and great food!
The restaurant has a great atmosphere and the staff are welcoming. The food is cooked to perfection! 10/10 experience 10/10 food
0 replies
22 months ago
Unprofessional and poor customer service
A month or two after our policy commenced through Intergrisure, we reached out to Intergrisure to request the vehicle stickers from the insurer to place in the windows of the vehicles as this was common practice from previous insurers. We were told by an Integrisure consultant that we will not be receiving any stickers and we can contact Santam directly when we require assistance or have an issue. On 14 June 2024, my dad, G Reddy, had driven over an iron object or pothole on the road and this caused the front right tyre to blow in Escourt. This has caused extensive damage to my bumper, fender, indicator light, side mirror and door panels. We had contacted Santam for roadside assistance as it was dark and in an isolated area and they could not identify us by my ID number, my dad's ID number, our address and the vehicle registration, leaving us to drive to the nearest garage and put on the spare tyre. On Saturday - 15 June 2024, we contacted Integrisure and spoke to a lady by the name of Anita, she advised that the claims department was closed and that we can contact Santam directly. Again, we contacted the Santam claims department and spoke to Lebo, we were told that they were unable to identify an active policy on their side. I am requesting clarity on why we could not be identified on Santam's system. If there had been injuries as a result of this incident - what position would this have left my family and I in as the service we are paying for monthly is not being honoured. Further more, I have sent through an email on Tuesday, 18 June 2024 to: insure@integrisure.co.za, marcor@integrisure.co.za I did not receive a response. My dad had contacted Integrisure telephonically and had spoken to Andrea from the claims department. Andrea assisted with a claim number. Yesterday morning, I had forwarded the email to claims@integrisure.co.za for Andrea's attention. I sent a follow-up mail to obtain her confirmation of receipt. I have not yet received a response. Integrisure is not professionally and has no sense of cordiality.
53 replies
Review Distribution
5 Star
5 (33.333333333333336%)
4 Star
1 (6.666666666666667%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
9 (60%)