PR
Presh R
Active since Apr 2022
10
Reviews
0
Industries
Reviews
10 reviews1 month ago
Sanlam customer service is the absolute worst!
I have been on a call with them for 30 mins before someone actually picked up. I was then transferred to a different department and then my ended as the "Service Number" was not available. I have also attempted to chat to their Whatsapp service but to no avail. Honestly, stay away from Sanlam, absolutely pathetic!!
3 replies
20 months ago
Great service from ****ma and Anne
I had purchased a property and was referred to Strauss Daly for the conveyancing needs such as bond registration and property transfer. I had the pleasure of being assisted by ****ma Rahim and Anne Naidu. They ensured a smooth and efficient process. Thank you ****ma & Anne!
1 reply
20 months ago
Exceptional service from Sonnika Jacobs
I have had the pleasure of being assisted by Sonnika Jacobs at PSG Wealth on multiple occasions. She has been consistently exceptional with providing updates and assisting with the best options for medical aid and investments. I've had numerous interactions with other consultants and companies but Sonnika stands out for her unwavering dedication, expertise and prompt feedback. I appreciate all of her efforts and commitments when assisting my mum and I, thank you Sonnika!
1 reply
23 months ago
Discovery staff are *********** to perform a simple task of updating debit order bank details!
I have received inefficient and *********** service while attempting to update the banking details associated with a debit order on my account. The level of service I have experienced has been far below the standard I expect from Discovery. Over the past few weeks, I have encountered numerous challenges in completing what should be a simple update to the banking details. My interactions with various consultants have been disorganized and unproductive, with each consultant providing inconsistent information and failing to resolve the issue. The lack of coordination and efficiency among your staff is highly concerning. This is not the first time I have experienced issues with Discovery regarding the updating of policies and details. My grandmother's ID number was incorrectly captured, and it took years to resolve this error, which was only corrected at the beginning of this year. This history of errors and delays is unacceptable and reflects poorly on the company's commitment to customer service. Regarding the current issue, I received feedback that the copies I initially sent were illegible. In response, I completed the forms electronically, and my grandparents signed them electronically before we sent them back to Discovery. Despite these efforts, I was informed that my grandmother's form was not received the second time, and that my grandfather's signature did not match what was on record. This ongoing back-and-forth for such a simple update has been incredibly frustrating and time-consuming. The continuous miscommunication and lack of proper handling of the matter indicate a significant gap in the training and competence of your customer service consultants. I expect Discovery to address this issue promptly and ensure that my banking details are updated correctly without further delay. I want a single consultant to deal with the matter and ensure it is updated. Additionally, I request that you review and improve your processes to prevent such occurrences in the future, ensuring that no other customers have to endure the same inconvenience. I trust that you will take this matter seriously and respond with a solution promptly. I look forward to your immediate action on this complaint.
2 replies
23 months ago
Great service from Andrea Peters
After a frustrating experience with my vehicle incident and difficulties with obtaining assistance, I am pleased to report that Andrea from Integrisure turned things around for me. Her good service helped resolve my claim efficiently. Her efforts ensured a smooth claim processing experience, and I appreciate her hard work. Despite initial challenges, Andrea's intervention restored my faith in Integrisure's commitment to customer satisfaction. I gratefully acknowledge her support. Thank you, Andrea, for your assistance!
1 reply
24 months ago
KIA Ballito - stellar customer service
I liaise with Mervin from KIA Ballito whenever I require service on the vehicle. Mervin is pleasant to deal with. Well done to KIA Ballito for the stellar customer service!
0 replies
24 months ago
Great service
I had contacted 1Life to discuss and review my policy. I spoke to a consultant by the name of Mandla. He was extremely professional and pleasant to speak with. Thank you Mandla!
1 reply
24 months ago
Great service and great food!
The restaurant has a great atmosphere and the staff are welcoming. The food is cooked to perfection! 10/10 experience 10/10 food
0 replies
26 months ago
Old Mutual is *********** and DOES NOT respond to customers.
Pathetic service from consultants. I had an issue with my banking and my account could not be debited for the policy premium. This occurred two months ago. I have been trying to resolve this on various occasions and multiple platforms. The consultant at the branch could not assist with updating the banking details or providing a cash deposit payment method. The call centre number does not connect. I have reached out multiple times via email and through social media with no success. Eventually a consultant contacted me from the call centre and ensured me a double debit will go off my account on the 25th March. However, only a single debit was done. Now I am receiving letters about missed payments when the staff at Old Mutual is *********** and cannot provide details efficiently. I want this matter resolved ASAP. G Reddy 0845037080
4 replies
32 months ago
MiWay Insurance is a ****!
I had put through a claim to MiWay Insurance for my vehicle. Claim Number - 1697523. On the 19th of July 2023, the claim had been approved. Later on, I was asked to take the vehicle to one stop autobody. Without looking at the vehicle, I was told by MiWay that it is uneconomical to have it repaired and had written it off. Before they say it is uneconomical to repair the vehicle, they should get a second and third opinion. The vehicle is insured for retail value which is over R400 000,00. I had called through their claim department and spoke to an advisor, I had asked the advisor if I can purchase the vehicle from them, the advisor said that this would be allowed. Two days later, I had phoned them again, I spoke to another advisor and was told that I am not allowed to purchase the vehicle as it is financed. A week later, I had contacted them again to follow up on the claim status and progress. The advisor had said that I can get the vehicle fixed and will be reimbursed by MiWay once all invoices for the repair is submitted. I had gotten the vehicle repaired and submitted the invoice to MiWay on the 28th of August 2023. I have called MiWay many times after this and even resent the invoices but I am not getting any feedback with regards to the reimbur*****t. The vehicle was repaired for R100 000,00 which is not even 50% of what the vehicle is worth. How did they declare this as uneconomical? I am using my vehicle and it is in running condition. Further to this, MiWay is continuing to debit my account monthly, if the vehicle was written-off, why are they still debiting me? We spend more time trying to reach them and get the matter resolved, they do not respond. I'm not sure if I have an incident where I need to claim if it will even be addressed. MiWay is completely *********** and *********. They do not have standard processes and procedures and this is shown with the way in which my claim is being handled. Their staff have all different approaches to handling it. STAY AWAY FROM MiWay! I will be taking this up with the ombudsman as they approved the claim and then changed their minds and said that it is uneconomical. How is this possible? How does this make sense? Do NOT take cover with them, do NOT fall for their **** promises when signing up with them for insurance. Insurance with them are a ****.
2 replies
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5 (50%)
4 Star
1 (10%)
3 Star
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2 Star
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1 Star
4 (40%)