RK
Ria K
Active since Apr 2022
15
Reviews
0
Industries
Reviews
15 reviews3 months ago
Bad Service
Unprofessional. Agents don't provide the same information each agent has their own explination.
56 replies
3 months ago
URGENT: Incorrect Debit Order Deduction Despite Easy Payment & Proof of Payment – Case 601081708
Subject URGENT: Incorrect Debit Order Deduction Despite Easy Payment & Proof of Payment – Case 601081708 Dear Cell C Complaints Team, I am extremely dissatisfied and distressed by the ongoing handling of my account and case number 601081708. Due to ongoing difficulties with my payment arrangements, I contacted Cell C on multiple occasions for assistance. On advice from one of your agents, I made an Easy Payment on 13 December specifically to prevent a debit order from being processed, as I was assured this would resolve the issue. Despite this: On 15 December, Cell C attempted to deduct R2,800.00 via debit order. This amount is incorrect, unaffordable, and places me at risk of going into a negative balance, leaving me with no access to my salary on payday. I have acted in good faith at all times and followed the guidance provided by your staff. Furthermore: I sent proof of payment on 8 December at 16:17 to Ntombifuthi.Mo***eng@merchantscx.co.za. I was advised feedback would take 2 days, yet it has now been 5 days with no resolution. I was informed that there is “no proof of attachment,” which is incorrect, as the email was successfully sent. I also received an SMS today requesting feedback on my case, after which I had to explain the entire issue again and repeat security checks, showing a complete lack of internal communication. This situation has caused me severe financial and emotional stress. Cell C’s advertised customer service has not been delivered, and this experience has left me with no confidence in continuing as a customer once my contracts expire. I hereby demand the following today: Immediate correction of my account. Immediate cancellation/reversal of the incorrect debit order of R2,800.00. Written confirmation that my Easy Payment has been correctly allocated. Urgent resolution of case 601081708 without further delays or repeated explanations. Should this matter not be resolved today, I will have no option but to escalate this formally via Hello Peter, ICASA, and other consumer protection channels. I expect urgent feedback and written confirmation.
672 replies
8 months ago
Service is not even worth 1 star.
Good Day Can you believe this after 36 days I get an invoice for tech sent out to our premises. When Morclick Riaan told me Hi Ma'am apologies for the delay in response, I have spoken to management we are going to send a tech to your site, I will provide further details as we schedule the tech okay? I asked him On your cost? his reply from his whatsapp Yes. Now they want to keep me liable for the call out fee. I contacted Morclick via whatsapp as they no longer provide telephone service and asked why I am being charged a call out fee there response I reviewed the job report for the last call-out, and the tech noted that no faults were found onsite, apart from the fact that the line was throttled. Please note that for call-outs where no fault is found onsite, the customer is liable for the call-out fee.My reply Good day you can speak to Riaan your company after many phone calls messages and complaints and after we said we will not pay for a tech your company sent the tech based on your decision. The tech is also the guy that told my daughter the truth of why we are struggling with the wifi your company capped us and throttled us without any notification. If he kepted is mouth we would have never found out the real problem. So send the invoice to the dumpsters or to Riaan or the techn. This company is a top example of *****ing from there clients. They requested the communication were Riaan confirmed the call out fee. Hi, please do refer to the Mail sent to you by Riaan. I sent them a screenshot I even made a screenshot from all the communication should they decide to delete the messages. I will put you through to Riaan now. My reply I don't want to speak to him. I am tired of your companies excuses. Riaan even sent me the following mail yesterday Good Morning Maria, Following your email I checked your system and found the following: This is the information provided by the Site Diagnosis Tool: This indicates that the LAN Cable connecting the Modem to the router has been disconnected. I also had a look at your Historical Usage which has shown the following: On the 14th of August there was a total of 7766.31mb used for the day. On the 15th of August there was a total of 3482.32mb used for the day. On the 16th of August there was a total of 1079.15MB used for the day. The 17th and 18th August shows no usage at all, was this when the system was unplugged in preparation for the new service provider? Let me know your husband’s decision where your MorClick Account is concerned so that I may assist accordingly. Riaan Aitken I rep**** to his mail yesterday: Hi We installed our new service provider with no problems this far and more than R600 rand cheaper. My husband is not going to give you the satisfaction of ending the contract and pay the penalty fee. So, your system is going to stand there till you collect it. We also figured out why our usage was so high this was because of bad signal and it took longer to download and upload programs we were trying to watch which caused that we had a higher usage to be able to watch TV. Todays mail: Good day Maria, I trust you are well. Thank you for providing the below communication. I would just like to clarify if you will be paying for MorClick’s Service moving forward in addition to your new services provider, or will the account not be paid from this month given that you have obtained services elsewhere? With regards to the call out fee that was billed, you requested for the tech to be dispatched to the premises. The call out was conducted and per the completed job report: “Fault completed everything is working fine the wifi its fine didn't find any fault reading on the line.” Per the callout terms and conditions: - If the fault is found to be with MorClick equipment, MorClick will cover the cost. - If the issue is due to a faulty installation, MorClick will also carry the cost. - If the issue could have been resolved remotely (via phone support or remote access), the customer will be responsible for the call-out fee. - In cases of malicious damage to MorClick equipment, the customer will be liable for the cost. - Weather-related damage is not covered by MorClick. Any damage caused by natural weather events will be the responsibility of the customer. The condition highlighted in red applies to your call out. The issue with your site was not due to any of MorClick’s Equipment being faulty or broken. It was due to the site being in FUP due to high usage. Riaan Aitken I got this message on Whatsapp: Good day Maria, I have received your email. Would you like me to provide the response here or on the email trail we have been communicating on? Response: On mail and whatsapp. They are very quick to email me that they picked up the cables are disconnected and give me stats on my account. They are also very quick to charge fees and everything and I must pay a cancellation fee to get rid of them what about the money I paid every month to have wifi and how many days hours minutes that I did not have wifi who is going to compensate me on that. Now they are worried if I am still going to pay them even though I have a new supplier better and cheaper than them. The audacity of his reply: Thank you for providing the above communication. I do not deny or decline the interaction between yourself and Siyabonga (tech agent who was assisting you). The tech was dispatched to the premises at your request despite being provided with sufficient evidence that the site is performing and working as it should. Yes there was an agreement for the tech to come through, however, there was no faults found with any of MorClick’s Equipment. If MorClick’s equipment was found to be faulty or problematic, MorClick would cover the cost. There were no issues with the connection apart from the fact that you were in FUP. I have also liaised with management and confirmation received that you as the client are responsible for the call out charges which were raised. My reply: Clearly you do not understand what your message on whatsapp says and the question I asked give me the sentence were I said send the tech. I will not pay the call out fee under no circumstances. What management says now and what they said then is two different stories. I want you to show me on any of our communications were I said send the tech.
0 replies
8 months ago
MorClick – Not Even Worth One Star
I am a highly disgusted and deeply unhappy client. MorClick does not even deserve a single star. After countless emails, complaints, and months of poor service, your company’s “solutions” have been nothing short of insulting. You even had the audacity to suggest that the only way to improve my signal was to buy some overpriced box, add another line at an extra monthly fee, and – worst of all – remove my reviews from HelloPeter. That is nothing less than bribery. Thankfully, we have since moved to another provider. The difference is night and day: cheaper, more reliable, not a single signal break, and speeds of 29 Mbps download and 19 Mbps upload. No more stress about interruptions at crucial moments – like watching rugby without worrying the signal will collapse. I honestly feel sorry for the clients still trapped with MorClick’s empty promises and disgraceful service. I truly hope more people come forward to expose this exploitation so no one else has to go through what we did.
1 reply
9 months ago
Formal Complaint – Unacceptable Service and Misrepresentation
After years, months, and countless unresolved complaints, we have finally discovered the truth behind the extremely poor service we have been receiving from MorClick Satellite Internet Solutions. Despite paying for an uncapped 20 Mbps internet package, we have consistently been receiving speeds of approximately 600 b/s—a complete misrepresentation of the service we are being charged for. Following numerous complaints and disputes, a technician was eventually sent out (which we were expected to pay for), only for him to unintentionally reveal that we have been capped and throttled the entire time. At no point was this disclosed to us. We were never informed, nor was it properly explained, that the service we are paying for would be limited or throttled. Hiding behind vague contract clauses without full transparency to the consumer is dishonest and unacceptable. To make matters worse, today—on a Sunday—we are once again experiencing severe connection issues. This ongoing disruption, lack of communication, and misleading business practice is beyond frustrating. Why are we being billed for uncapped internet, when in reality, the service is capped and throttled? The inconsistency and dishonesty are appalling. This is by far the worst service I have encountered. Unfortunately, satellite is our only option—otherwise, we would have moved long ago. I am completely fed up and demand a full and honest explanation, immediate corrective action, and accountability for this prolonged misrepresentation.
160 replies
9 months ago
Steeling our money and lying to there clients
Thay have been lying to us about uncapped they have been throtteling and capping us all these years. What I don't understand we asked for uncapped wifi we have been paying for uncapped all these years and they have been capping us and throttling they said it was part of the contract which no one explained to us. If I wanted to be capped I would have asked for it but I didn't I want and is paying for uncapped so they have been steeling from us. They said they would get back to me this afternoon and I am still waiting and our internet is still ****ed up.
53 replies
9 months ago
Worst Service - *********** - liers
Once again incompentency has been shown again including lies useless
109 replies
10 months ago
Bad Service and lying about how good the product is.
No Service and Bad After Sales No After Hours Service.
280 replies
11 months ago
Makro - can't deliver service or feedback
I bought a MSN Diaper Bag Backpack with Crib, Multifunctional Backpack with Bed, Mom and Baby Bag handbag R 655.00 on the 10th of May it was suppose to be delivered the 16th May after numerous phone calls and fights the package showed no movement and I still don't have sn answer no I cancelled the order no I am being punished further as I must wait for my money 7 to 14 working days. This is totally unacceptable.
754 replies
15 months ago
Bad Service and wrong orders
I Have never come across a company like this. The first order went very well because we worked according to my description and the handing over of the uniforms but from there is was just a big fat mess. The owner or manager till today I still don't know, he loves making promises but keeping them is another story. On numerous occasions he said he will phone back still no call, when I told him I will come over because he is not far from us he also always has an excuse. People stay away from this company because they are useless. No Business etiquette
0 replies
Review Distribution
5 Star
2 (13.333333333333334%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
1 (6.666666666666667%)
1 Star
12 (80%)