MB
Matevhu B
Active since Dec 2009
5
Reviews
0
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Reviews
5 reviews23 months ago
Extremely bad customer services
I still do not have my parcel BUFZA6063211605YQ An agent called me last Thursday, 27/06/2024, while I was in a meeting. I asked what it was about as I was in the meeting. She said she wanted to confirm my address, which I gave her. Until today, I have not received my parcel, and no driver called to say it was getting lost or for an access code. I see on their system there is an input done on Monday to say another delivery date will be set, while I never new that there was any delivery supposedly happening on Monday. This company customer service is so messed up I cannot even give them a 1, it is just that this system does not have a place for a 0. It is that bad.
70 replies
23 months ago
Bad Customer Service
I have just had such a bad experience with Buffalo International. I have always ordered staff online, and Buffalo will deliver. I recently ordered from a different supplier and put my very same address, which they already have on their system. The parcel never arrived, and I kept on getting messages saying my delivery failed due to a poor address. I call them to ask what is the meaning of a poor address. The first lady I spoke to from the Kempton Park office was rude and told me they couldn't do anything from their side and that I must speak to the supplier to update the address. I kept telling her there was nothing wrong with the address; it was the same address I had always used. When I contacted the supplier online, they told me they could adjust the address after the parcel had been dispatched; I must speak to their delivery partner, which is Buffalo. I then called Buffalo again and spoke to someone in the Cape Town office who was willing to assist. She said she could see that it was the same address as the other parcels that had been delivered. She would update the system, and my parcel would be delivered. Then, the following week, I got a message again saying the delivery failed due to a poor address and I must pay the delivery fee again. I then called the Kempton Park office again and spoke to Zandi, who refused to listen to me and see why this could be my fault, that their driver could not get the address and could not call me to confirm the address. She say the driver is getting the street name which is just outside the estate, why didn't I write the street name that the driver is picking up. As much as I tried to explain that, it's because I do not live on that street; if I had written the street name like that, it would not have been a true reflection of my address. The driver needed to get to the security access, and my street was inside the estate. He needed to call me for an access code, so I would have given him access to the address. She was not having it. The manager did not even have the decency to come to the phone and try to resolve the issue. She/He just sent Zandi to tell me I must pay another delivery fee. When I asked what difference it would make, my address had not changed cause I had not moved from my address. I was told if I didn't pay another delivery fee, my parcel would be returned to the supplier. The client service from both Zandi and her Manager was pathetic. They did not even look at the fact that their driver might be wrong for not calling a client before driving back because if he was really on the street outside the estate, he was there; he could even see the name and the entrance of the estate, he just needed to call.
70 replies
63 months ago
Best New Car Sales Executive ever at BMW Waterfall
I would like to appreciate the best service i always get from my New Car Sales Executive in BMW Waterfall Michael Takalani. Even after i bought the car, any time i go there for a service he always treat me as if i am buying a new car. He always goes an extra mile with a smile all the time. I would recommend him any day. He does his job with passion and respect for his customers and he is the best.
0 replies
63 months ago
PATHETIC COLD SERVICE FROM KYALAMI CORNER SHOPPING CENTRE MANAGEMENT
I received a pathetic cold service from the Centre Manager Afton De Klerk. I am a member of the Fight Club in Kyalami Corner and mostly go there between 18H00 and 19H00. The first day I went to register in January my car got stripped of the tow bar cover from the parking lot. I reported to the Fight Club Manager. Sometime in February the same car got stripped off the big BMW emblem, which you could see it was picked with something like a ***** driver as it damaged a paint a bit, also reported to the Club Manager hoping that he will take it up with the centre management because I finish gym at 19H00 and the Centre Management is no longer there at that time. I did not report the incidence to police because of time and inconvenience. The car was due for service and I had to pay R2000 to replace the parts which were stollen end of February. The following day the car was stripped again, now had to send an email to the centre manager Afton De Klerk who did not even bother to acknowledge my email, until I made a follow up call, which she said she received the email she will investigate. While I was still waiting to be called to come and see the CCTV footage after about a week I get a few line email telling me that they have checked their CCTV footage and they did not see anything, and that I should give them the police case number and the responsible police man, and they will cooperate with the police, knowing very well that I did not open a case. This only shows me that they do not care about the clients who are patronizing that centre, and they don’t care what happens to them or their car as long as they are making money out of them. There was no word of sympathy from her or her cold email. I had to also question if this is the same behavior she will portray if the complaint was coming from a white person.
71 replies
129 months ago
Continuation of debit for six years after mortgage
After finding out from the Hollard Direct walk-in branch in Cape Town that i have been debited for a house life cover for six years after i have finished paying for my house mortgage , i immediately instructed the consultant to stop the insurance and went to the bank and stop the debit and get a bank letter confirming that the house was paid off in July 2009. I then requested Hollard to pay me back my money with interest as i did not know of the insurance and did not have any contract documents. I was then told that it was an OOBA account and OOBA say their system can only pay up to 2012 (3 years only). 50% paid.I never accepted that and requested to speak to the manager who made the decision. For the past two month i have been going to the branch and speaking to consultants with no manager willing to speak to me and assist. Rachel Mostert in complains promised to sort the matter and call me for the past two month. i am sick and tired and i want my money in full with interest. please help. I have never head of the company Ooba and there was no way that i can let them know about the mortgage pay off when i did not even know that i had an insurance with them.
100 replies
Review Distribution
5 Star
1 (20%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
1 (20%)
1 Star
3 (60%)