RK
Raeeza K
Active since Apr 2022
4
Reviews
0
Industries
Reviews
4 reviews16 months ago
Be careful
I bought a car card fragrance in the UK for £20, but when shipped through MyUS, they declared its value as £50 for a small paper car fragrance. This ended up costing me around R1100 for shipping and duty. That’s insane!
0 replies
34 months ago
Link card/account to my online profile
I recently reached out to TFG Money Account in an attempt to link my card with my online profile, and I must say that my experience was incredibly frustrating and unsatisfactory. Despite numerous calls, I was continuously transferred from one agent to another without any resolution. It seemed like they had no clue how to handle my simple request. The lack of coordination and communication within their customer service department was appalling. Each time I called, I had to repeat my issue and explain the reason for my call, only to be redirected to another agent who seemed equally clueless. This endless cycle of transfers left me feeling frustrated and annoyed. To make matters worse, after going through this ordeal several times, I was finally informed that I needed to physically visit a store to link my card. This information should have been communicated clearly from the beginning, saving me the time and effort of multiple unsuccessful phone calls. The level of service I received from TFG Money Account was beyond disappointing. It's evident that their customer service team lacks the necessary training and organization to handle even the simplest of requests. Such inefficiency and lack of professionalism should not be tolerated, especially in today's competitive market where customer satisfaction is paramount. I would strongly advise anyone considering using TFG Money Account to think twice. Based on my experience, I cannot recommend their services. It's crucial for companies to prioritize their customers and provide efficient and effective solutions, something that TFG Money Account failed to deliver. I sincerely hope that TFG Money Account takes this feedback constructively and works towards improving their customer service operations. Customers deserve better treatment and a more streamlined experience when seeking assistance.
106 replies
49 months ago
unprofessional service
I cancel my service in feb and I contact them many times to come and fetch their device but they still haven't come
1110 replies
Review Distribution
5 Star
1 (25%)
4 Star
0 (0%)
3 Star
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2 Star
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1 Star
3 (75%)