WL
Warren L
Active since Apr 2022
5
Reviews
0
Industries
Reviews
5 reviews5 months ago
Frogfoot Fibre Incompetence
For the last 3 days I have been trying to get hold of Frogfoot to come and sort out our apparantly dead fibre line. I keep getting told a maintenance tech will call us. No Call. whenever I email I get a automatic reply with a ticket number and zero actual response. even Vox cannot help us as they keep saying its a Frogfoot issue. I am beyond frustrated with this incompetence.
71 replies
49 months ago
Microsofts non-existent support
I bought an Xbox Series S in December 2021. In March it decided to stop turning on, 4 months later,so I Tried to return it to Pick N Pay, where I had bought the console from, but they do not take returns in consoles. Instead, I had to log a repair order for my device on their website, which i did almost a month ago. The courier has no idea what is happening with my order, even Microsofts Repair Escalation Advocate, Elisa.C, cannot give me answers as to when i will be receiving my replacement console. Microsofts online support is poor and almost non-existant. No one from any part of Microsoft's “support” team, can seem to give me answers. Avoid their products like the plague, because when they break, you will have an absolute nightmare trying to get it repaired or returned.
0 replies
49 months ago
Seabourne Express Nightmare!
I have been dealing with Seabourne Express, regarding an Xbox Series S that had to be sent to Microsoft for a repair order. It has been almost a month, and no one can give me any updates as to what is happening with my order. Martha, the lady apparantly standing in for Keneilwe, thought it was rather funny and started laughing on the other side of the phone, as I was trying to explain to her the situation. William, the person you are supposed to call to escalate these orders, is never available to take these calls, so nothing ever gets done. I think the audacity of an employee to laugh at you on the other side of the phone, is a direct representation of how clients are obviously treated by Seabourne Express. I think Microsoft need to perhaps look into sourcing a different Courier to handle there repair orders, as it seems Seabourne are unfit for the Job.
0 replies
49 months ago
Xbox and Microsoft impossible return service
Bought an xbox series s its n december 2021. It died at the end of march 2022, 4 months old, and it would not turn on. PnP refused to replace the console, and insisted i deal directly with Microsoft. Firstly, trying to get hold of anyone related to microsoft is a nightmare; as you can only deal with online service, which is basically none existant. Everyone from the courier, to facebook messenger, to online specialist give the same answer, which is they will escalate it to their support team, from which you will never hear anything. Do yourselves a favour, skip all this drama, and go purchase a Playstation, and dont buy it from PnP, they wont help you.
0 replies
49 months ago
PnP do not take responsibilty for the products they stock
Bought an xbox series s from Pick n Pay hyper in Port Elizabeth, in December 2021. End of March the Xbox dies, and refuses to switch on. I then try to return the faulty product to PnP, to which I get told that they do not take returns on consoles. My question is then, why stock it. I am now forced to deal directly with Microsoft, which a whole other story on its own. Word to the wise, do not buy consoles, or any other electronics from PnP, thy wont take responsibility for the products they stock.
148 replies
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5 (100%)