SE
Seabourne Express
Claimed Business
SE
Seabourne Express
Claimed Business
1 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
TrustIndex
0
Ranking
#23
in Transportation & Logistics
NPS Score
0
Recommended: Unlikely
Review Distribution
1|1 Reviews
Jun '25 - May '26
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
Frequently Asked Questions About Seabourne Express
Seabourne Express has a TrustIndex of 0 out of 10 on Hellopeter, based on 1 reviews in the last 12 months. Hellopeter has tracked Seabourne Express across 15 total reviews. How is the TrustIndex calculated? →
Recent reviews (1)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceLM
Lonwabo M
1 reviews | Active since Jan 2020
27 Jun 2025, 17:43
Order returned without my knowledge
Hi there, I am very disappointment with how my order has been handled. I've been tracking it since yesterday. I called your office this morning to confirm if I can expect today and I was assured that it will be delivered. I've been home the whole day and even canceled my errands only for your team to return my order without my knowledge. I've never bought from any outline that utilises your service before but is that how you operate? Who gave authority for my order to be returned? Its extremely cold and my heater was supposed to be here but someone in your team deemed it fit to return it since it has no effect to them. Next thing you are going to deliver when I'm not in the house and make it my problem. Waybill: BAR1398014
Helpful (0)
|Replies (0)LM
Lonwabo M
1 reviews | Active since Jan 2020
27 Jun 2025, 17:43
Order returned without my knowledge
Hi there, I am very disappointment with how my order has been handled. I've been tracking it since yesterday. I called your office this morning to confirm if I can expect today and I was assured that it will be delivered. I've been home the whole day and even canceled my errands only for your team to return my order without my knowledge. I've never bought from any outline that utilises your service before but is that how you operate? Who gave authority for my order to be returned? Its extremely cold and my heater was supposed to be here but someone in your team deemed it fit to return it since it has no effect to them. Next thing you are going to deliver when I'm not in the house and make it my problem. Waybill: BAR1398014
0
Replies (0)BM
Bee M
1 reviews | Active since Jan 2020
9 Dec 2024, 11:29
Lethargic
if you order something from Port Elizabeth to Jo'burg, expect a 4-day delivery time, 2 days of which it's just lying around in their warehouse. They are lethargic to say the least and I had to collect the shipment myself from their warehouse, to avoid another day's delay. When I called them to find out their address, as they are located in a new unmapped area (not in the GPS), the woman on the phone was unable to give me directions. This is not an isolated incident and I previously experienced a similar delay with them.
Helpful (0)
|Replies (0)BM
Bee M
1 reviews | Active since Jan 2020
9 Dec 2024, 11:29
Lethargic
if you order something from Port Elizabeth to Jo'burg, expect a 4-day delivery time, 2 days of which it's just lying around in their warehouse. They are lethargic to say the least and I had to collect the shipment myself from their warehouse, to avoid another day's delay. When I called them to find out their address, as they are located in a new unmapped area (not in the GPS), the woman on the phone was unable to give me directions. This is not an isolated incident and I previously experienced a similar delay with them.
0
Replies (0)TK
Thulani K
1 reviews | Active since Jan 2020
17 Aug 2022, 14:28
Seabourne express JHB terrible
I work in collecting and delivering HPE parts at seabourne JHB and sadly the wait time is ridiculous, on average I wait 20 minutes for an HPE individual to assist and another 20 for paperwork. This is me just giving them things. Greatly disappointed
Helpful (0)
|Replies (0)TK
Thulani K
1 reviews | Active since Jan 2020
17 Aug 2022, 14:28
Seabourne express JHB terrible
I work in collecting and delivering HPE parts at seabourne JHB and sadly the wait time is ridiculous, on average I wait 20 minutes for an HPE individual to assist and another 20 for paperwork. This is me just giving them things. Greatly disappointed
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Replies (0)MR
Melissa R
1 reviews | Active since Jan 2020
25 May 2022, 04:53
Never ever use Seabourne Express
The service is absolutely shocking. Twice now we have ordered for delivery from Dry Ice International, who uses Seabourne Express as their courier company. The first order was not delivered on the day of delivery and we had a major run around to find an alternative delivery address in Pietermaritzburg because apparently the courier couldn't drive 10 minutes up the road to Hilton. The second time, they just didn't deliver. When we followed up, they said it went out for delivery but was returned to the depot in Pietermaritzburg for an unknown reason. Then we arranged to pick it up and 15 mins before the agreed upon time they suddenly told us it was in a van coming from Pinetown. They gave us conflicting information every time we spoke. I recommend using a reliable courier company, not Seabourne express, they are beyond useless. Dry Ice International really should up their game and use a different courier.
Helpful (0)
|Replies (0)MR
Melissa R
1 reviews | Active since Jan 2020
25 May 2022, 04:53
Never ever use Seabourne Express
The service is absolutely shocking. Twice now we have ordered for delivery from Dry Ice International, who uses Seabourne Express as their courier company. The first order was not delivered on the day of delivery and we had a major run around to find an alternative delivery address in Pietermaritzburg because apparently the courier couldn't drive 10 minutes up the road to Hilton. The second time, they just didn't deliver. When we followed up, they said it went out for delivery but was returned to the depot in Pietermaritzburg for an unknown reason. Then we arranged to pick it up and 15 mins before the agreed upon time they suddenly told us it was in a van coming from Pinetown. They gave us conflicting information every time we spoke. I recommend using a reliable courier company, not Seabourne express, they are beyond useless. Dry Ice International really should up their game and use a different courier.
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Replies (0)WL
Warren L
1 reviews | Active since Jan 2020
13 Apr 2022, 11:07
Seabourne Express Nightmare!
I have been dealing with Seabourne Express, regarding an Xbox Series S that had to be sent to Microsoft for a repair order. It has been almost a month, and no one can give me any updates as to what is happening with my order. Martha, the lady apparantly standing in for Keneilwe, thought it was rather funny and started laughing on the other side of the phone, as I was trying to explain to her the situation. William, the person you are supposed to call to escalate these orders, is never available to take these calls, so nothing ever gets done. I think the audacity of an employee to laugh at you on the other side of the phone, is a direct representation of how clients are obviously treated by Seabourne Express. I think Microsoft need to perhaps look into sourcing a different Courier to handle there repair orders, as it seems Seabourne are unfit for the Job.
Helpful (0)
|Replies (0)WL
Warren L
1 reviews | Active since Jan 2020
13 Apr 2022, 11:07
Seabourne Express Nightmare!
I have been dealing with Seabourne Express, regarding an Xbox Series S that had to be sent to Microsoft for a repair order. It has been almost a month, and no one can give me any updates as to what is happening with my order. Martha, the lady apparantly standing in for Keneilwe, thought it was rather funny and started laughing on the other side of the phone, as I was trying to explain to her the situation. William, the person you are supposed to call to escalate these orders, is never available to take these calls, so nothing ever gets done. I think the audacity of an employee to laugh at you on the other side of the phone, is a direct representation of how clients are obviously treated by Seabourne Express. I think Microsoft need to perhaps look into sourcing a different Courier to handle there repair orders, as it seems Seabourne are unfit for the Job.
0
Replies (0)AI
Anastasia I
1 reviews | Active since Jan 2020
23 Jul 2021, 08:31
They’re great at losing parcels.
Honestly - no words for this terrible service. They collected our office equipment to be moved from JHB-CT and lost the damn parcel because somebody forgot to create a waybill for the order! On top of the missing parcel - zero replies from any of the agents that assisted us and *****ed this up for us. We’re tired of chasing Lee-Anne to give us updates on the matter.
Helpful (0)
|Replies (0)AI
Anastasia I
1 reviews | Active since Jan 2020
23 Jul 2021, 08:31
They’re great at losing parcels.
Honestly - no words for this terrible service. They collected our office equipment to be moved from JHB-CT and lost the damn parcel because somebody forgot to create a waybill for the order! On top of the missing parcel - zero replies from any of the agents that assisted us and *****ed this up for us. We’re tired of chasing Lee-Anne to give us updates on the matter.
0
Replies (0)TB
Tamaryn B
1 reviews | Active since Jan 2020
18 Sept 2020, 11:46
SUPER SPEEDY SERVICE
Thank you for your super-awesome service. From JHB - CPT in less than 24hours. Your OXN service is really awesome. 2 very important parcels left with your driver Goodman yesterday just after 16:00 bound for 2 different addresses in Cape Town. Even though we have selected Overnight service, I only expected this to arrive over the weekend or best yet, on Monday. But both parcels have already been signed for. This really helps us to deliver on our promise of delivering our orders 1-2 days after receiving an order from our online store. Thank you for being part of the success of our Online Store
Helpful (0)
|Replies (0)TB
Tamaryn B
1 reviews | Active since Jan 2020
18 Sept 2020, 11:46
SUPER SPEEDY SERVICE
Thank you for your super-awesome service. From JHB - CPT in less than 24hours. Your OXN service is really awesome. 2 very important parcels left with your driver Goodman yesterday just after 16:00 bound for 2 different addresses in Cape Town. Even though we have selected Overnight service, I only expected this to arrive over the weekend or best yet, on Monday. But both parcels have already been signed for. This really helps us to deliver on our promise of delivering our orders 1-2 days after receiving an order from our online store. Thank you for being part of the success of our Online Store
0
Replies (0)TM
Thandeka M
1 reviews | Active since Jan 2020
23 Jun 2020, 10:20
Horrible service!
I contacted them doing a follow up on a wine order. The lady at reception kept putting me on hold everytime a call would come through.Eventually I was transferred to a Jessica who was so rude to me,she did not want to give me her surname,was utterly so unprofessional. What disgusting service!!!!!!!!!
Helpful (0)
|Replies (0)TM
Thandeka M
1 reviews | Active since Jan 2020
23 Jun 2020, 10:20
Horrible service!
I contacted them doing a follow up on a wine order. The lady at reception kept putting me on hold everytime a call would come through.Eventually I was transferred to a Jessica who was so rude to me,she did not want to give me her surname,was utterly so unprofessional. What disgusting service!!!!!!!!!
0
Replies (0)