Active since Apr 2022
We got a iglide for Xmas last year for our son. He hardly used it for 2hr. And it became faulty. It was really disappointing. We then gave it for repairs in early Jan. 2026. Then they say as we used it will not be replaced. How are we supposed to know it is faulty if we do not use it? When we ask for an update on the repairs they just gave us couple of pictures. What are we supposed to do with those pictures. Now it Mid Feb still no response or any updates from them.
I have spoken with Ms. Lee and a service manager regarding this. I was given wrong information and given a wrongful contract. I was told that after signing a contract I can cancel it in 30days. I did sign a contract and did cancel it within 15 days. Despite knowing the facts, Ms. Lee apologies and then asked me if I will be paying my dues. How can you ask such a question after just realizing it's your mistake! You give your sales people wrong information and training and make people suffer. The fault is at your side. I came there and discussed the issue but still i keep get messages to pay my dues. I didn't even collect my token nor did I start using that Gym. This Gym is in Jacaranda Mall.
Since last month our Telkom internet connection is horrible. We online studies, work form home; struggling to get any internet from telkom. We had to buy MTN data last month and this month. Now we are looking for another ISP.