NB
Nandipha B
Active since Apr 2022
6
Reviews
0
Industries
Reviews
6 reviews5 months ago
Deep Appreciation to JAM Store Woodstock for Their Compassion After the Passing of Sinazo Nikaba
I would like to express my heartfelt gratitude to the team at JAM Store in Woodstock for the incredible compassion and support they have shown following the passing of my cousin, Sinazo Nikaba. During this painful time, the HR team — Nomthi and Daisy — have been truly outstanding. Their professionalism, empathy, and constant communication made the death claim process smooth and respectful, easing some of the stress our family faced. A very special thank you goes to Warrieda, the Store Manager, for her exceptional kindness and humanity. She went above and beyond her role — personally visiting our family, bringing flowers, and even attending the emotional viewing of Sinazo’s body. She was accompanied by one of her colleagues and her partner, which made their gesture even more touching and meaningful. Their presence and warmth brought great comfort to us during one of the hardest moments of our lives. It is rare to see such genuine care and compassion from a workplace. Thank you, JAM Store Woodstock, for standing by our family with love, respect, and empathy. Your actions will never be forgotten.
0 replies
13 months ago
Disappointed by AVBOB’s Service
My name is Siwaphiwe Mtekeli, and I am a policyholder with AVBOB at Phillipi Plaza. On February 26, 2024, my grandmother, who resided in the Eastern Cape, sadly passed away. When I submitted a claim for her burial, I was informed that my claim could not be processed because I had used her marriage name and twisted DOB, despite the fact that her surname was correct. AVBOB advised me that they could not assist me unless I provided documentation from Home Affairs confirming my grandmother’s names as per her ID. However, when I visited Home Affairs before the funeral, I was informed that they could not provide such a document because their system only reflects the information already available on her ID and death certificate. They advised me that the only possible solution was to obtain an affidavit from the police station. Due to AVBOB's refusal to assist, we were forced to borrow money to bury my grandmother, which caused immense emotional and financial distress. Even after the funeral, I returned to AVBOB with the information I had, but they maintained the same stance. I visited Home Affairs again today, hoping to find another solution, but they confirmed once more that what AVBOB is requesting is not possible. Given that I have provided all available legal documents and followed the appropriate steps as advised by Home Affairs, I am deeply frustrated and disappointed by AVBOB’s unwillingness to assist. I urgently request that this matter be reviewed and reconsidered. It is unfair for my family to suffer further financial and emotional hardship due to administrative discrepancies beyond our control. Please advise on how this issue can be resolved as soon as possible. I look forward to your prompt response. Best regards, Siwaphiwe Mtekeli
54 replies
17 months ago
Complaining regarding Funeral policy claim with Capitec
Hi my name is Zandiswa Princess Nqundwana, and I am writing to lodge a complaint regarding the handling of my funeral policy claim. On the 10th of November , my brother Bongani Nelson Mtekeli , tragically passed away . On the 15th of November I visited Capitec Bank to submit a claim for his burial under the funeral policy I held with them, however my efforts and submission of the necessary documentation the claim has not yet been processed. As a result I was forced to borrow money from money lenders to proceed with the burial arrangements for my brother. This delay in processing the claim has caused significant significant distress during an already difficult time. And Iam extremely dissatisfied with the service provided by Capitec Bank. I kindly request your urgent assistance in resolving this matter and ensure that the claim is processed promptly.
112 replies
48 months ago
They offered a gift instead of fixing the problem this is a joke
Still disappointed by this store instead of fixing the issue they want to give me a gift telling me that my item does not qualify for a cash back, why iam I told that after a purchase bt anyways I declined their gift offer my problem wasn't solved ,I can't wait to pay and finish this store
74 replies
48 months ago
Broken promises from Lewis store
I did not receive response from Lewis I just got the call Monday (public holiday) the lady just asked if I was happy with the I tem I bought and I replied that I don't have a problem with the item my problem is the cash back money that was promised she then told me I was not the only one with that problem other customers too,she said they are working on it ,i asked how long is it going to take she said they will phone me Tuesday l or today I have not received the call until now lewis just keep on making promises that they cannot keep they are not loyal to customers
282 replies
48 months ago
Lewis cash back was a lie
Hi my name is Nandipha I have a complain to make and I'm very angry ,I received an sms from Lewis store and iwas asked to rush to the store and get the cash back and I t also asked me to RSVP if interested I did and the following day I went to the store, before I did the purchase I asked about the cash back and it was explained to me that anything I buy from an amount of 5000 I will qualify for a cash back of 2000 ,that sounded tempting and interesting I then applied for a laptop my application was successful and when it was time for me to reciever a cash back I was told system is down they will give me a call in two hours time to collect my cash back I took my laptop and went to work,I never received that call and I had to send a WhatsApp text to one of the ladies whose working at the store, she then sent a text back saying she was sorry to inform me that I do not qualify for the cash back due to the fact that the cash back was for certain customer's mind you I'm one of the customers that never missed a payment ever since I started buying from Lewis store,another reason was that the item I purchased was not under the cash back thing but when I checked laptops was also under the cash back and I was told anything from a price of 5000 then il qualify after the application I was told to come fetch in two hours time tht I'll get the call by now she's telling me that I did not qualify Lewis is lying to its customer's and is posting lies and they manipulated me to buy and did not fullfil their promise I'm so dissapinted and I will never buy anything from Lewis ever again what they did is wrong and I still want that cash back before I take this further they cannot advertise lies ,or maybe it's workers they take the money to themselves whn they should be giving it to customers the business must do an investigation and call all the customers that baught items last Friday and find out if they received the cash back the business myt be surprised there's fraudulent committed by employees as well but I still want my cash back
148 replies
Review Distribution
5 Star
1 (16.666666666666668%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
1 (16.666666666666668%)
1 Star
4 (66.66666666666667%)