Estelle N

Active since May 2011

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Reviews

8 reviews

2 months ago

Don’t even go into a “store” it is a glorified showroom

They call their branches stores, but then expect you to either collect your purchase at their warehouse in Centurion or pay delivery fee of R850! They are not stores they are showrooms and exploiting the public. They refuse to consider a request for the goods to be brought to the store for collection. They have branches as far as Boksburg. This is misleading and bordering on a **** to get you to pay a scrupulous price for delivery!

0 replies

Mugg And Bean

6 months ago

Mugg and Bean doesn’t care!

Warning! Mugg and Bean doesn’t care about their customers, their safety or their possessions! On Sunday 1 February 2026 I was at Mugg & Bean O R Tambo International Airport. Upon entering they force you to leave your luggage trolley at the entrance inside the restaurant. My luggage was ****** from inside the restaurant because they left the entrance unattended. The SAPS at OR Tambo confirmed that they warned all the restaurants at the airport to stop this practice as 3 trolleys were ****** during December 2025. Either they should have a staff member watching the luggage or allow luggage to be taken to the tables. Therefore Mugg & Bean was aware of this whilst they continue to take risks with their unknowing customer’s luggage! Then they refuse to take responsibility!

0 replies

Pineapple Insurance

12 months ago

Does Pinapple Insurance really exist??

I received the policy document after the telephone call and realised the information is incorrect. I have asked for it to be corrected, emailed and called various times to be advised the consultant will return my call but this has not happened. I have requested cancellation on their app because of this and have still not received a response. If the service is so poor in the beginning, how would it be at claim stage? If I didn’t double check the policy my claims would be repudiated and I would have to prove that I provided the correct information.

1 reply

Snatcher

29 months ago

Snatcher snatches your money

After my first review they agreed to refund me, advising it will take 7-10 business days. We are on the 12th business day with no refund.

1 reply

Snatcher

30 months ago

Snatcher snatches money and doesn’t deliver!

I submitted and paid for my order on 3 February 2024. Per their “delivery process” delivery is between 7-10 business days. When I enquired they told me it is a ‘lead item’ and takes longer. Per the website a lead item is dispatched within 7-10 business days. There is no different delivery time on delivery process for lead items. I have brought this to their attention to no avail. I tried to call them, on hold for 27 minutes, from “ your next in line” you get pushed back to “fourth /fifth in line” various times without the call being answered. As they breached their own delivery times I have asked for cancellation and a full refund. They indicated a 15% penalty fee for cancellation despite the fact that they are in breach and unable to deliver or tell me exactly when my order will be delivered.

1 reply

GC Solar

35 months ago

Poor product worse service

We purchased a Growcol all in one system and the fourth inverter stopped working more than 4 weeks ago. We have been sent from pillar to post. We have been advised they will replace the system with another product, but can not get an installation date out of them. Advised their installer has been on another site for 3 weeks and is not available. No feedback is given unless the customer follows up and then you are lucky if they take your call or answer your messages. Poor product and even worse service.

0 replies

FNB (First National Bank)

85 months ago

FNB not able to email their customer

After holding on 15 minutes for a call center agent to take my call I was advised FNB is not able to email me a settlement letter, I have to attend to a branch. I advised the agent that it’s not acceptable and asked to speak to a team leader or manager. She responded they are in meetings. I explained that when a customer is not satisfied and insists on speaking to a manager they have to be able to call them out of a meeting, as I work for another bank I know it must be possible. She very rudely responded that she works for FNB and I will not speak to a manager. She refused to provide her surname when I confirmed this will become a formal complaint if it is not resolved. A big financial institution must surely be able to send an email.

0 replies

Vodacom

90 months ago

SCRUPULOUS VODACOM DECEASED ESTATES DEPARTMENT

I was appointed as executrix for my father in law's deceased estate. I advised Vodacom and requested payment due in order to cancel (early cancellation) his contract. At first they advised they are unable to allocate any accounts under his identity number and quite sarcastically that they don't deal with pre-paid accounts. I provided his cell number as well, still not able to allocate. After providing the Vodacom reference number they opted to send the information not to me directly but to another family member. However, the full remaining monthly subscription was charged on top of the handset fee. When requesting for the current contract and where the right is given to charge this as well as breakdown of the subscription charge, all historical contracts were given. After another request only received the current contract with no indication that the full remaining subscription fee will be a reasonable cancellation fee and still no breakdown received. They are tardy in response times.

2 replies

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2 Star

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1 Star

8 (100%)

Estelle N

Reviews

Don’t even go into a “store” it is a glorified showroom

Mugg and Bean doesn’t care!

Does Pinapple Insurance really exist??

Snatcher snatches your money

Snatcher snatches money and doesn’t deliver!

Poor product worse service

FNB not able to email their customer

SCRUPULOUS VODACOM DECEASED ESTATES DEPARTMENT

Review Distribution

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