MK
Mxolisi K
Active since May 2022
10
Reviews
0
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Reviews
10 reviews23 months ago
Number 1 bank for ****mers.
Capitec and Capitec Business level of incompetence will never cease to amaze me. I was ****med on the 26th of March, within a few minutes I called ***** to report the issue. They said they will secure the funds and upon investigation will release the funds back to me. Since 26th March until today no one called me to give feedback, I posted on Hellopeter a guy by the name of Zubair said he will come back to me, he never did. Today I am calling for feedback almost 2 months later they telling me they were not able to secure the funds and they don't know if the pyramid scheme using the account is still active or not. Capitec Bank is the number 1 bank for ****mers and *****sters coz they don't suffer an consequences for ****ming people but are shielded by Capitec itself so they can make money collecting bank fees from ill gotten money. Disgusting!!!
53 replies
24 months ago
Nonexistent Customer Service
I have never dealt with a more *********** group of people in my life. Capitec Bank just has a bunch of people hired to collect salary at the end of the month with no regard for the level of service given to customers. I logged a case of ***** on the 26th of March, I submitted all the documents including affidavit and CAS number from SAPS. It's now been a month without any feedback. I called in today and spent over an hour on the phone. Agents kept putting me on hold for extended periods, dropping the call on my face, they are rude too. The last 2 agents I spoke to Naomi from New ***** Reporting line sent me back to Client Care but when I call in to Client Care they can't see my Incident feedback. How is this possible? Hluma Mnukwa refused to give me her friend's name, her friend that I spoke to that put me on hold for over 25minutes without coming back on the line to let me know she is waiting for feedback I was on the call close to 40min in total until I disconnected and called again. I don't know how you train your staff, but you don't just keep the customer waiting that long, and Hluma is very arrogant protecting her friend even after I told her I want to complain about her she said fine, my surname is Mnukwa just goes to show even if you are unhappy as a client there is no accountability on all levels, they don't care if you complain about them or not, nothing will happen. Lastly, your ***** Department has taken a month to give feedback, a whole month? Very poor customer service on all levels. Mxm
124 replies
24 months ago
What an absolute joke
I was gonna write a negative review about UIF and their process, it's been 1 whole month since I did my claim no feedback. I see others have it worse than me on this forum. What can say is the whole thing is government owned and run, what has our government been able to run efficiently before? Only loadshedding schedules. Absolute joke.
0 replies
26 months ago
Uber/Bolt Pre-auth not released by Capitec
Literally the most unprofessional customer service staff I've ever had to deal with. I first spoke to an agent named Tracy she answered the phone and didn't speak for almost 3 minutes until I said "Hello?" then she responded in a rude tone "Yes sir, how can I assist you?" after not being able to assist me she hung up the call on my face, is this what you train your staff to do on calls? Very poor. I spoke to 3 other agents, Kenelwe, Bulelani and Zandile equally unhelpful and kept hanging up or transferring to someone else on their floor. I ended up demanding to speak to a team leader her name is Tracey Shikwambana, equally unable to grasp the gravity of my issue, arrogant and couldn't careless about what I wanted as a customer. Bolt and Uber were holding over R600 from my account but Capitec is refusing to cancel these Pre-auth amounts, I had to jump through rings of fire but the issue still isn't correctly resolved. Both Uber and Bolt reversed the amounts same time but Capitec is still keeping it on pending. I want to use my money, guys it's my money, you are not doing me a favour by releasing it. It is mine!!
56 replies
26 months ago
Very Poor Customer Service
I ordered items on the 28th of February. It is now a week later, no delivery has been made. Customer service staff are rude and only reply once a day. I know they won't care anyway but companies that treat customers like this and think they are too big to fail usually fail. Amazon, your time is coming.
0 replies
29 months ago
Very Poor Customer Service
I ordered my Rain One package at the end of October and only received it this week. I have now been struggling to activate it for 3 days with multiple tickets not resolved. #13151136 and #13210444 being the more recent tickets. I called in more than 8 times each time that the call was answered in India I did not get any assistance at all. One agent named Dharey from India said that's not how you spell "Mxolisi" so you are in India and you gonna tell me how to spell a Zulu name? Okay. I don't know why the call centre is even in India to begin with. I then spoke to multiple agents from Cape Town call centre but they were equally unhelpful and most even dropping the line on me. What kind of company allows their agents to do that to paying customers? Anyway lets skip over the unprofessional behaviour. My main complaint here is why do you have a call centre when they are all unable to assist with anything? All of them just say they have escalated and nothing gets done, then you call the next day and still nothing gets done. Credit to the last agent and team leader I spoke to Mihle and her team leader Nawaal, at least they showed an interest in assisting. But I am not hopeful, at this point I can see that Rain's processes are all broken and nothing even happens quickly except the debit order at the beginning of the month that one they don't miss.
146 replies
31 months ago
A Fkn Clown Show
I paid off my accounts in 2021 August but it still shows up on my credit profile as arrears of over R8k. You call them, send them proof of payments, they don't care, what a bunch of clowns. I'll be taking the legal route with these clowns very soon.
0 replies
31 months ago
A Fkn Clown Show
I paid off my accounts in 2021 August but it still shows up on my credit profile as arrears of over R8k. You call them, send them proof of payments, they don't care, what a bunch of clowns. I'll be taking the legal route with these clowns very soon.
0 replies
36 months ago
Rain account handed to Easton Attorneys
I had a Rain subscription some time around 2020, their SIM card stopped working and when I reached out to them for assistance I was not able to get a new SIM or do a SIM swap to continue my services. Subsequently I stopped paying for the service as their customer service was atrocious. Today I got a call from a very unprofessional agent from Easton Attorneys saying Rain has handed my account over to their legal/collections department. Prior to today no contact had been made by Rain to myself regarding the account being in arrears, attempting to win me back, nothing at all but they are so quick to hand the account over to get money that they don't even deserve after the poor service I received, this conduct is frankly disgusting and I would like this resolved in a timely manner as I will not be paying a cent to Rain for anything.
106 replies
47 months ago
King Price Bad Service
I am glad I took my time to write a review. I am so disappointed in the conduct of King Price. I took out insurance for my device and I was promised cover for R12000.00 and quoted R250pm. I didn't think much of it, I knew, at the time that I was fully covered in case the worst happened to my device. After the second debit went off, I decided to check my insurance policy documents. I was shocked to find that I was only covered for only R6000.00, I spoke to the consultants and they advised it was a mistake on their side and they will call me back to rectify this. This morning they sent me an SMS to say my cover has been cancelled. Who said cancel my cover? I want my cover for R12000.00 and pay the R250pm as per our agreement. This really unacceptable behavior from such a big company.
134 replies
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