LT
Leoni T
Active since May 2022
3
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Reviews
3 reviews34 months ago
KFC Online Order
ORDER PLACED WITH KFC I placed an online order on the 01.06.2023 and paid online. Order was finalised the same day. On the 04.06.2023, Sunday at 05:00 am in the morning, my bank account was debited again with the same amount. I logged a case with KFC on the 05.06.2023 and the matter has still not been finalised. They keep on telling me they are battling to trace the payment for the 05.06.2023.
0 replies
34 months ago
BAD ONLINE SERVICE
I placed an online order on the 01.06.2023 and paid online. Order was finalised the same day. On the 04.06.2023, Sunday at 05:00 am in the morning, my bank account was debited again with the same amount. I logged a case with KFC on the 05.06.2023 and the matter has still not been finalised. They keep on telling me they are battling to trace the payment for the 05.06.2023.
0 replies
48 months ago
COMPLAINT
Good day I am not satisfied with the service I received from Samsung Customer Care Pietermaritzburg. I booked my Samsung Galaxy Active 2 smart watch in on the 04.04.2022, due to the device staying in a rebooting looping mode, when put on charge and when you take it off charge it is dead. Due to no response since April 2022, I contactes Samsung Customer Care on the 04.05.2022 and the agent was suprised that no one contacted me. I was advised the my device could not be fixed due to severe damage. The LCD screen main PBA, and rear cover housing has been damaged due to liquid damage. The cost of the repair will outweigh the value of the device, as per the damage report. I am unaware that my device's housing had any damage as I do not do any strenuous activity with the device, not to mention the liquid damage as I always remove my devise when I am going swimming or do any activity that involves water. Today, 07.05.2022, went to collect my device and pay R350.00 for the assessment. When I got home as I took the devise out of my purse the back cover housing completely came off, I placed the housing carefuly back into place and decided to put it on charge, just to see what happens. To my suprise the devise started to charge and it came back on without giving the rebooting loop, it was working as normal. I contacted Samsung Customer Care and I was advised that when the technician got the devise the bottom part of the back housing was already loose. That was not the issue when I booked it in, the agent who booked it in examined the device and only noticed minor scratches, which I accepted and confirmed with a signature on the booking document. The agent also confirmed that the device is looping as he also put it on charge to see what it does. Should the back housing have been loose the agent and I would have noticed, like I said when I took the device out of my purse it completely just fell off. All the *****s were in place, it is as if the technician just opened the device and came to the conclusion that it was water damage. I disagree to the damage report, as the device is charging and working fine, just for the back housing now completely loose from the devise, which I feel is the fault of Samsung. If it was really liquid damage, the screen would not work and the device would not turn on. If the technician did a thorough assessment I would not have been in this disappointed situation. It seems as though the device just needed to be reset. I got a device that is working, but the back housing needs to be attached. What is Samsung going to do about it?
148 replies
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