Active since May 2022
I made a Payshap payment from my FNB Easy account on 30 April 2025 and the money went off from my FNB Easy account however it was not paid into the Payshap account I was paying into. I immediately contacted FNB and was told they have Payshap system issues which their technical team was working to resolve. To date, 6 May 2025, my money is still missing and FNB has been promising to escalate the matter however they have not paid back my money.
The rental management company, Property Legends, prioritizes its own financial interests and those of the property owner, completely disregarding the well-being of tenants like myself. The company subjected us to deplorable, unlivable conditions - forcing us to use buckets for cooking and bathing, dealing with a foul drainage stench, a broken stove, a leaking ceiling that took over a year to fix, being charged for outstanding municipal bills after moving in, and various other maintenance issues such as leaking pipes and taps, unstable windows hinges, loose door handles, and unstable electrical plugs. Now, Property Legends is wrongfully withholding my security deposit, claiming the need for repairs and a replacement of a used door (that was left outside by the owner when we moved in), despite an inspection that only indicated a need for basic wall cleaning. When I attempted to schedule this cleaning and get a quote for the used door that was ruined by our dog, Property Legends failed to facilitate access to the property, stating they did not receive a response from the owner. Ultimately, it is the tenant who suffers the consequences of Property Legends' negligence and unfair practices.
Capitec is failing to refund me monies I paid electronically to an external bank account on 3 and 13 December 2024 respectively. The monies were paid into a correct bank account however Capitec never honoured the payments and the monies went off my account successfully therefore, the payments are missing. I called the bank on 20 December 2024 to log a query for missing payments and was informed it will take 3-5 working days to resolve. The query remains unresolved to date and I have been making countless calls to Capitec contact centre to no avail. I want Capitec to give me back my money as a matter of urgency.
Why do I have an outstanding balance even after setting the account after receiving a settlement discount? Why are my email queries ignored? Why have I not received the paid up letter I have been requesting? Why even after receiving all payments made, is the account having a balance (which goes up) everytime. I can log on now to find a different amount and log in a few hours later to find a new balance amount (which has gone up) and this is the case everyday. Please provide my paid up letter and stop sending me settlement discount offers when the account is already settled
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