Emri S

Active since May 2022

Reviews

Industries

Reviews

10 reviews

King Price Insurance

5 months ago

Telephonic customer ...

Telephonic customer service was friendly, helpful, quick and very easy

1 reply

Maxidor

8 months ago

Maxidor Roodepoort - Renault Kwid

The poor aftersales service has left us vulnerable. The manager refused to take responsibility for a sale of the salesperson that is no with the dealership. The vehicle has been in our possession for almost a year. The license disk has expired, and nobody can give feedback on the whereabouts of the registration papers (NATIS) to change the ownership. The vehicle was returned to have the defects checked and fixed for the duration of almost 3 months. It was returned with only one issue resolved. It is with great regret that I have to write this review, but after sales service is very important if the customer pays the premium every month for a vehicle that has issues.

0 replies

Vodacom

15 months ago

Vodacom Customer Service Failure

I have been a loyal customer for 27 years with 13 different contracts that I have never missed a payment on. I have been struggling for 6 months to cancel some of my contracts that have ended. I have paid the cancellation fees only to find out that it was not processed. It is now 8 weeks later and still no response. No mail, no call. I have been blocked to the call centre as spam due to amount of times I have to call for assistance. My account is still on the old Legacy system and not all agents have access. This causes that someone needs to call me back. This also never happens. Just sad that they are so quick for new business, but if you are in a financial tight spot, nobody is willing to assist. I have 3 adult children that want to take control of their own contracts and I am not receiving an assistance. I live in a remote town and do not have access to a Vodashop, therefore forced to call the call centre and hold for up to 20 minutes. Treat your loyal customers well! Should get VIP treatment for 27 years!

2 replies

Platinum Life

32 months ago

Always willing to as...

Always willing to assist and understand in difficult situations

1 reply

Platinum Life

40 months ago

Very helpful and und...

Very helpful and understanding to my situation

1 reply

King Price Insurance

43 months ago

Agent very helpful a...

Agent very helpful and assisted immediately

1 reply

King Price Insurance

44 months ago

Beauty was very help...

Beauty was very helpful! Also very understanding and assisted me with me query!

1 reply

Platinum Life

49 months ago

Very helpful and und...

Very helpful and understanding towards my current situation

1 reply

King Price Insurance

51 months ago

First time policy at...

First time policy at King Price, happy with the service so far

1 reply

Supersonic

51 months ago

Incorrect Product sold and issues with cancellation

I have cancelled my account in December 2020. Now today, on 26 May 2022, my account is debited with R2,996.00. Now they tell me I will still need to pay for December 2020 and I will not be credited today. The product sold to me was not I wanted and requested cancellation within a day of receiving the device.

1 reply

Review Distribution

5 Star

6 (60%)

4 Star

1 (10%)

3 Star

0 (0%)

2 Star

0 (0%)

1 Star

3 (30%)

Emri S

Reviews

Telephonic customer ...

Maxidor Roodepoort - Renault Kwid

Vodacom Customer Service Failure

Always willing to as...

Very helpful and und...

Agent very helpful a...

Beauty was very help...

Very helpful and und...

First time policy at...

Incorrect Product sold and issues with cancellation

Review Distribution

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