SP
sarel P
Active since May 2022
9
Reviews
0
Industries
Reviews
9 reviews6 months ago
Impala Platinum is a dead-end.
Morning...I worked for RBP mines in Rustenburg for more than 3 years which was recently bought by Impala Platinum Mines(Rustenburg). I didn't receive my Ui19 Salary schedule nor my letter of Confirmation when I left. I recently try to get in touch with the Hr department, Payroll department on the specific Mine(Steyldrift) where I worked but they just gave me the run around. I tried Impale Platinum but the phones just kept ringing with no joy. When I eventually did get through I just got transferred from the One person to another till the line eventually just went dead. I honestly don't know what todo anymore because I don't live in Rustenburg anymore. I tried phoning Impala head office in JHB but they just directed me back to their office in Rustenburg. According to the labor law I am entitled to receive those documents but it seems no one wants to help me at Impala Platinum. I'm hoping Hellopeter could intervene and assist me with this. But till then I think Impala as a company deserve less than one star for not looking after previous employees and following the labor law as prescribed. SJPretorius
0 replies
16 months ago
I'M DONE ASKING NICELY!!
I'm not a client of them, I don't to be a client of them, yet they've been phoning me now for more then 3 months. They phone at all hours, sometimes 2-3 times a day!? I've asked them(call center operators), beg them to please stop calling me, asked them to please remove me from their database, but they just keep on phoning. I block their calls, but they just keep on changing the numbers!!! I've tried speaking nicely, I tried swearing, I tried making threat, but, nothing works, they just keep on phoning back!! The Call center operators, are either extremely uninformed, or uneducated, because they tell me everytime they've no idea how to remove my cellnumber from their database!? I've reach a point now where I'm going to do something totally irresponsible, or go through the Judicial system to make them STOP!! They don't seem to understand the words, not interested, or leave me alone!! I'm done!!
168 replies
40 months ago
Vox should not be operating in SA.
Morning..I recently complained about Vox Telecommunication about the service I received from them or rather the lack of service from them. This my second time that I'm lodging a complaint againts them on this platform. I am a new customer and recently had them install wifi at my home the understanding and arrangement I had with them was to only activated the service from a certain date onwards they ignored my request and activated the service without my knowledge or permission. I was at the time when Vox activated the service still with another Wifi service provider and in the last month of Notice from them. The Vox wifi modem was plugged out and not in use because I was still using the service of the other wifi provider. I didn't know the Vox service was on or active. I have recently received a pro-rate invoice for that time period from Vox and later a suspension notice as well. Vox has now suspended their wifi service and my account is on hold leaving me with no wifi but I am still forced to pay the monthly subscription as per contract. I have received no additional feedback from Vox about my complaint, my account was just cut off. I will be lodging a complaint with ICASA and ISPA today against Vox for the bad service I have received from them. I see there's a lot of people on here that has the same sort of problems with Vox as I had. I will advise those people to email ICASA and ISPA for help because they both are the overseeing bodies over the WIFI Service providers in South Africa. I understand now why Vox Telecommunication only gets a 3.7 mark for service on this platform and would advise anyone to not use Vox for anything. SJ Pretorius
0 replies
40 months ago
Problems with Vox Telecommunication
I am a new customer of Vox Telecommunication for wifi and I am extremely unhappy with the way that I've been treated so far by them. I have requested that my service with Vox must only be activated on a certain date after installation because I was still at the time with another Wifi provider and had to give them a month notice which I did. I told the service agent in our phone call and WhatsApp messages when to activated(date) my account with Vox and he confirmed it twice to me(Voicenote recordings) but Vox ignored my request later and straightaway activated my account without my permission and knowledge. The Vox decoder was plugged out and not in use after all installation was done. I did so because my other service was still active and that wifi decoder was in use and was plugged in for the notice period. I have now been billed by Vox for the monthly subscription and also Pro-rate for the time period they activated my service without my permission for a service I didn't even use. I have emailed Vox(accounts Department) numerous times received automated responses back with Reference numbers but got no feedback or help to date. I paid my monthly subscription to Vox after my notice expired with the previous wifi provider ended, but I did not pay the pro-rate as a matter of Principle because of the original agreement I had with them. I feel a contract has to be honored as agreed upon more so in business. I received another email from Vox on Monday informing me that my account, service will be suspended in 7 days if I don't pay the Pro-rate. Vox doesn't answer my emails back and the Account Department said they can't help me and don't know of any such arrangements when I phoned them. I don't believe this is the correct way to treat a customer or to handle a complaint.. S Pretorius
528 replies
40 months ago
VOX doesn't give a SH*T..VOX
I recently move over from Herotell to Vox WIFI Telecommunication and it was one of the biggest mistake I ever made in my life, the grass most definitely not greener on the otherside.. I had to give a one month notice with Herotell as required with my contract with them, so in the mean time I opened a account with Vox with the understanding that the wifi service will only be activated after the notice period expires. I made clear arrangements with the Call center agent that opened my account with Vox which I also have Voicenote recordings for. The agent advise me to allow Vox(Evotell) to install the fiber so long and to allow the Vox Technician to come out on a later date to install the Microtik wifi decoder to just see if they got a good test single. I agreed and said so on the VN with the agent but on the condition that the service would only be activated when the notice period expires with Herotell. I gave the date on which I want Vox to activate the service on the recordings and the Call center agent repeated the date back to me. The installation went off perfect the Vox technician installed the Microtik modem and it was active for 3 hours after which it went off and showed a red light flickering which means it does have a wifi connection. I was happy because everything was going according per arrangement. I was happy with the installation with the service I got so far I plugged out the power point for the Microtik(Vox) and then plugged my Herotell wifi decoder back in to use till my contract with them would expire. I then received a invoice a week later from Vox showing I have to pay pro-rate till the end of the month for internet, I didn't understand what the invoice was for because according to Vox the installation is was free and my service wasn't supposed to be activate for this time period. I phoned Vox spoke to the accounts Department they said they didn't know about the arrangements made and there's nothing they could do I just have to pay up. I asked to speak to the Call agent that originally help me I was told he wasn't available I then asked to transfer me to the technical department my call was transferred and after 17 minutes waiting on the line I gave up and put the phone down. I emailed them straight after and loadge a complaint I received a automated email response back with a reference number but never got any feedback from Vox. A week or so later after my email to them I received another invoice from Vox requesting me to pay the monthly subscription going fwd and the outstanding pro-rate that was owed. I again emailed the accounts Department and explained the arrangements and included the voicenotes of my conversation with the Call center agent. I got a email back with a reference number but again I never got any feedback via email or phone back from Vox. I paid the monthly subscription for the coming month as agreed per contract but I didn't pay the pro-rate amount. I then received a email stating the my service with Vox will be suspended in 7 days if I don't pay the pro-rate. I phoned Vox twice after that but was put on hold for 30 minutes on the first call and 22 minutes on the second. I was number 15 in the que in the first one and number 12 in the second one. Everyone was in the que to speak to the accounts department so I guess I wasn't the only one who was having problems with Vox. The pro-rate amount is a small amount but for me it's about the principle of it. When one enters in a contract both parties are supposed to abide by it as agreed upon that's good business practice. My service will be put off in 3 times and I'm ok with that. But I will make damn sure everyone knows how Vox does business and how they treat customers...So to anyone reading this complaint be careful when dealing with Vox..to them customers are nothing more then just a number on a invoice.
0 replies
41 months ago
Discovery doesn't care..
Morning...I am very disappointed in Discovery health I never expected to be treated in this manner yet here I am..I was a member of Discovery from 2014-2017 after which I left and went over to another medical aid. About two months ago I was contacted by Ictstracing(as the name suggests a tracing company) who informed me they were appointed by Discovery health to trace people who were owed monies from the excess funds left over yearly from every policy that wasn't used up. Ictstracing is above board and not a fly by night story. I filled in the paperwork as requested(change of banking details, update personal info) and sent it back. The tracing company confirmed they received it and that the paperwork was fwd to Discovery. I received emails from both the tracing company and Discovery to confirm this with reference numbers from both. For weeks I got no feedback after that from Discovery Health then phoned Discovery only for them to confirm the amount owed but they apparently didn't receive the paperwork for updating my personal details or banking details. So I then again sent it in to the email adress as provided by the call center agent from Discovery as requested but never got any feedback after that. I tried again in the week using the Discovery app to see for any update sent a complaint in got the standard reply telling me they will contact me in two or three working days today it's Friday and no response. It's not about the money for me anymore it's about the principle of being honest. I will never recommend anyone to think if using Discovery again. They just got to big to care about the small guy that has to jump through hoops as requested and still get ignored. They can keep their money I don't want to be associated with companies like this.
264 replies
45 months ago
Wifi network
I told the love of my life..try rain..what a ****ing huge disappointment..she lives in Vogeville she paid and subscribed no reception, they lied she even got a simcard they lied,they are bull****ters...she is a single mother they lied and she got no reception. **** them don't use Rain..I will ask herotell to help atleast they dont lie...
148 replies
45 months ago
Capitec is ****
3 days you can't use the app, 3 days you can't pay your bills...its time to move to another bank. Something tells me theirs a big problem.? Tell me I am wrong but they are hacked ? Why else everything even the system in the bank are off ? No one gets no answers...it's pathetic...
268 replies
47 months ago
Disney Plus South Africa/Hotstar
This is the worst streaming service provider in the country on the moment. Disney+ has the best content but it has major technical issues to get it to the consumers. I use the best WiFi packages and have a android tv with all the apps built in. Netflix, Amazon, DSTV you name it works perfectly with the exception of Disney+. I am a paid up subscriber and still most of the new content on offer doesn't open even to be viewed. Even some of the older movies,series it is extremely frustrating specifically if you pay for the service. I understand Hotstar is provider of this service in SA but to get hold of them to complain is almost close to impossible the app doesn't really allow any interaction to that regard. Disney International also doesn't take responsibility for the local technical problems leaving a guy like me wondering why on earth do one has to pay R119 a month for a service that doesn't really work. Or maybe I am just not doing something right to get the streaming service going. I wish someone can give me advice to get Disney+ to actually to work on my Android 65' tv to the same level as the other streaming services..
0 replies
Review Distribution
5 Star
0 (0%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
1 (11.11111111111111%)
1 Star
8 (88.88888888888889%)