TC
Tshepo C
Active since May 2022
28
Reviews
0
Industries
Reviews
28 reviews6 months ago
Unresolved Disputed Charges and Lack of Customer Service Response
I am writing to express my extreme dissatisfaction regarding a matter that has caused me considerable frustration and inconvenience. I previously reported an unauthorised charge on my account and subsequently contacted your customer service team. I was assured that I would receive a follow-up call to address this issue; however, to date, no such communication has been received. Furthermore, despite my attempts to resolve the matter, the identical amount in question has been debited from my account once again. This situation is highly concerning and raises questions as to whether there has been any mishandling or internal oversight. For reference, the first case number is 04771902, and the second case number is 05136273. Despite raising these cases, there appears to be no intention or action taken towards resolving the issue. I insist on an immediate and thorough investigation and a full refund of the disputed amount. I expect prompt communication and resolution of this matter without further delay.
53 replies
8 months ago
Concerns Regarding Discriminatory Service Experience at Nissan Branches 🚗❗
I am writing to express my deep concern and disappointment regarding the service I have received at various Nissan branches, which I believe reflects an unsettling pattern of racial ************** embedded within the organisation. Initially, I assumed that the issue was isolated to the Nissan branch in Roodepoort. However, after deciding to change branches in search of better service, I was disheartened to discover that the problem persists across multiple locations. It appears that the colour of one’s skin influences the quality and timeliness of service, which is both unacceptable and contrary to the principles of equality and fairness. On one occasion, I arrived at the service centre before a white gentleman, yet he was attended to first, including completing all necessary formalities. This raises serious questions about the scheduling process—should service not be rendered on a first-come, first-served basis, or strictly according to appointment times? The preferential treatment witnessed not only undermines trust but also makes me question whether it is worth continuing to bring my car to your service centres. To further illustrate the issue, the service advisor greeted the white gentleman in Afrikaans and promptly completed all the paperwork, while my presence was seemingly overlooked. This experience left me feeling marginalised and undervalued as a customer. I urge Nissan to review its customer service practices and ensure that every customer is treated fairly and with respect, regardless of race or background. Equality and impartiality should be foundational values in all customer interactions. Thank you for your attention to this serious matter. I look forward to your prompt response and to seeing tangible improvements in your service standards.
53 replies
12 months ago
Concern Regarding Recent ***** Team Interaction
I am reaching out to express my deep disappointment and concern regarding the recent interactions I have had with the ***** team . As a loyal customer, I have always held your ***** prevention measures in high regard, but recent events have left me extremely dissatisfied. Twice now, I have been let down by the handling of *****ulent transactions by your team. The experience of contacting your ***** agents has been far from satisfactory. During my most recent call, I encountered multiple issues that I feel compelled to bring to your attention. Firstly, the demeanor of one of your ***** agents was highly unprofessional and rude. This is not the level of service I expect when dealing with such sensitive matters. Furthermore, the background noise during the call was so distracting that it seemed as though the agent was not in a suitable environment for conducting secure and confidential banking inquiries. Moreover, when I requested a hold on a transaction that required a $5000 refund, the response I received was inadequate. The agent, Thandeka, appeared hasty in her actions and failed to address my concerns satisfactorily. Despite my attempts to seek clarification on the impact of deactivating my card in relation to the disputed transaction, I was met with evasive responses and a lack of understanding. It is disheartening that despite obtaining all necessary information and guidance from your customer service team regarding the disputed charge, I was redirected to the ***** department where my concerns were seemingly overlooked. It is essential that every department within your organization is equipped to handle customer inquiries efficiently and responsibly. I urge you to investigate this matter thoroughly and ensure that such lapses in communication and service standards do not recur in the future. As a valued customer, I trust that my concerns will be taken seriously, and appropriate measures will be implemented to address these issues promptly. Thank you for your attention to this matter. I look forward to a swift resolution and to restoring my confidence in the integrity of your ***** prevention processes. Warm regards,
174 replies
21 months ago
Concerns Regarding Auto & General Legal Assist Services
I am writing to express my frustration and disappointment with the services provided by Auto & General Legal Assist, as I have encountered numerous issues that I believe warrant attention. Over the past year, I have sought legal advice and assistance from their team on multiple occasions, only to be met with a series of excuses and a lack of proactive support. It has come to my attention that the level of service offered does not align with the expectations set by the company. I have consistently found their agents to be unhelpful and, frankly, lazy in their approach to providing the necessary legal guidance. This experience has been far from satisfactory, and I can no longer recommend their services to anyone who may require legal assistance. What is particularly troubling is the discrepancy between the benefits advertised and the actual support provided. When it comes time for Auto & General to uphold their obligations and deliver the assistance that clients are promised, they seem to fall woefully short. This ongoing situation has reached a point where I feel compelled to escalate my concerns to the ombudsman, as I believe it is essential for other potential clients to be aware of these issues. I appreciate your attention to this matter and hope to see a resolution that reflects the true value of legal assistance that clients deserve. Thank you for your understanding. Kind regards,
53 replies
34 months ago
Good customer service
Thank you to Chante for solving my query. You such a helpful and very patient person. I really appreciate i got my refund on the 1st of july 2023 Thanks once again
0 replies
34 months ago
****
this company is a total *****ers, i cancelled few days after their call and they still want ahead and debited me R300, they just prolonging the process to cancel my debit order and refuse to refund me as well... Called them yesterday and spoke to customer service agent anele who was rude beyond!!! Even explained to her that i didn't even go and collect your sim card because i have been asking them to cancel the debit order way before it's due date.
53 replies
34 months ago
*****ulent bank
I'm very ****ed actually annoyed because i have request one of your branch to cancel the amazing Voucher debit order before they commerce because they didn't want to cancel on my side.... And i cannot even reverse or dispute.... Which i fail to understand how what kind of a bank is this? If they cannot themselves reverse the money what is the point of me still using capitec bank? Find it very useless
53 replies
35 months ago
Bad bank, ****mer
Capitec is a daylight ******* bank!!! I have stopped my previous card because of suspect of ***** attempt and made a new one despite that the is still Netflix having excess to my new card which is so weird because i have changed my card, so how do they have my new card details? I cannot keep on pay R70 and R3 everyday mina!!!! Guys run away from Capitec when you get a chance too. You can't even cancel a debit order they will tell you that they cant, what is the purpose of still be with this bank totally don't understand. If its not running away with people's money it is their charges
53 replies
36 months ago
Capitec bank ****
On the 18th of April 2023 i have visited protea glen capitec branch in regards to the money that consistency keeps on disappearing on my bank with no trace. The branch couldn't help me which i fail to understand why does capitec have branches but their employees cannot help with such issues even have a nerve to tell me there's nothing they can do
53 replies
43 months ago
Reversal of transaction
Today at 6am i have mistakenly transferred a wrong person R502 have sent that person a message and proof requesting that he transfer it back even if he can keep R10 for bank charges. I know me going to capitec bank it is very useless because they never help us even when requesting to cancel a debit order have to always write to hellopeter.com or send it to your attorneys. My request that the bank becomes a middle man in getting this resolved ASAP
266 replies
Review Distribution
5 Star
2 (7.142857142857143%)
4 Star
1 (3.5714285714285716%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
25 (89.28571428571429%)