IW
Ilze W
Active since May 2022
9
Reviews
0
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Reviews
9 reviews19 months ago
Protect Your Contact Information!
I contacted Pineapple Insurance for a car insurance quote as I was getting insurance for the first time. After getting my quote through Hippo, Pineapple started calling me nonstop. I told them multiple times—through messages, emails, their chatbot, and even WhatsApp—that I didn’t want more calls, but they kept contacting me. One day, they called me over 20 times! Their inability to respect my boundaries and communication preferences was staggering. I made it clear that I preferred not to receive calls, but they continued bombarding me with offers to "beat" my current insurance price. Even after I had already gone with another company, they kept trying to win me back. Yes, their price was cheaper by a couple of rand, but the excess I’d have to pay was far higher than what I’m paying with my chosen insurer. If you’re wondering which company I went with, well, it’s an undressed synonym. They never called me once, and I got everything I needed. I decided not to go with Pineapple because they ignored my request to stop calling. If they’re this persistent before you even sign up, imagine how often they’d contact you once you're a customer. Pineapple, please stop calling people so much. We live in a time when most of us prefer email or SMS—stick to that and respect when someone says "no. So Please STOP CONTACTING ME!
53 replies
23 months ago
********* practices utterly unacceptable
I am highly unsatisfied with Takealot's customer service and the ********* practices I have experienced. Here is a detailed review of the service I received and why I find this situation utterly unacceptable. I ordered a few items using a coupon code I received as a new customer. The coupon was worth R250 but had a R550 minimum spend. I selected items valued together just above R550, including a car FM player to enable Bluetooth in my car. This item was a piece of broken garbage when I received it. I went through all the necessary steps to return it and selected the option "refund to original payment method" as my preferred refund method. Upon reviewing my tax invoices after the purchase, I noticed that the coupon was deducted from only two items in my cart: a book and some eyeliner, both specifically "sold by Takealot" and not by an independent seller on the platform. The invoice for the broken FM speaker stated it was R179, with no coupon deductions made from this item. When I completed the return process, I received an email stating the refund was concluded, leading me to assume that the refund would be processed and reflected in my account within 3-5 working days. This was on the 15th of May. Six working days later, with no refund reflected in my account, I contacted customer service. I was informed that the refund had not been issued and that the matter would be escalated to the credit team, who would apply credit to my account. I reiterated that I requested a refund to my original payment method, as indicated on the tax invoice I attached to the email. The response I received stated that a refund coupon of R179 had been issued on my ticket. However, no coupon was issued on my account, nor did I receive any email with such a coupon. I then received a survey to rate the support I had received, and I provided negative feedback, stating that the representative did not understand my request for a refund, not store credit. Subsequently, I received an email from the same representative, providing more clarity on the situation. They explained that since I used a R250 coupon, any item returned or canceled would first reissue the coupon, and any remaining amount would be refunded. Since the return was R179, within the R250 coupon value, a new coupon was reissued on the 15th of May, expiring on 31st May 2024. This was news to me, as I had never received any coupon on the 15th of May nor any credits on my Takealot account. I was led to believe that the refund would be processed to my bank account within 3-5 days. I understand the policy of deducting the coupon value from goods and refunding the remaining amount. However, I do not understand the ********* practice of applying the coupon to returned items when the tax invoice does not reflect this. Additionally, I am highly dissatisfied that the coupon issued expires within the same month, forcing me to make a purchase quickly rather than at my leisure. This is unfair, given that I was sold a defective product. I have sent an email to the customer service agent handling my case, including all the tax invoices showing the coupon application. While I am not upset with her, as she is just doing her job, I am still awaiting a response. My satisfactory outcome is to have the full R179 refunded to my bank account. This is the only acceptable resolution, as the tax invoices do not reflect the actual practice. If the coupon amount was not deducted from this item, why should the refund reflect a coupon? To add insult to injury, I found an item on Takealot for R149 with a collection shipping fee of R30, totaling R179. Exactly the amount of the coupon! However, upon checkout, I discovered that the coupon only deducts the item amount, and I still need to pay an additional R30 for shipping. This means I have to give Takealot more money after receiving a coupon for returning a defective item, experiencing horrible service, and being deceived. Get it together, Takealot. I feel **** to and deceived.
106 replies
31 months ago
Louis Jacobs Appears Ineffective in Addressing Concerns
A while ago, I left a 1-star review expressing my dissatisfaction with my graduation experience. Subsequently, I also shared a review regarding the lack of communication I received when seeking information. Upon reflection, it seems that Louis Jacobs, Director: Corporate Communication, is responsible for handling these matters at NWU, and doesn't seem to take substantial action. In response to various reviews, including mine, he tends to provide a brief apology and states that he will investigate the issue. Regrettably, I have not received any further updates or resolutions regarding my specific concerns. This leads me to wonder how many others may have had their concerns similarly dismissed by NWU. Effective communication and proactive resolution of issues are vital for any institution, and it appears there is room for improvement in this regard.
131 replies
31 months ago
1 star - Bad Service
Initially, Shopstar seemed like an affordable option with its pricing at R220 for 25 products. Seemed great, right? Well, that initial impression quickly soured when they deducted the payment from my account twice in a single month. This happened because I started my shop on the 25th, and they charged me again on the 1st of the following month. To make matters worse, the customer service was far from satisfactory. It's frustrating when you encounter issues, and the support team isn't responsive or helpful. Additionally, the majority of viewers for your store will be mobile users, which would be fine if the mobile integration from the website builder was decent. However, viewing your online "store" on a mobile device makes it look unappealing and unprofessional. Considering the monthly fee of R220 for this service, one would expect a more functional and user-friendly system. Unfortunately, Shopstar falls short in both affordability and ease of use. It's not worth the money or the hassle.
0 replies
32 months ago
Not a great website.
I must say, my experience with Bakgat Books has been less than satisfactory. The website's performance is consistently sluggish, and it frequently encounters technical issues. One of the major drawbacks is the high commission fee they charge for each book sold. At R5 plus 10% of your total order, it's quite steep. For such a significant commission, one would expect a more polished and reliable website. To offset the high costs, they've implemented a flat shipping fee of R100, ostensibly for 'packaging and admin.' Unfortunately, this amount hardly compensates for the substantial commission they take. I believe a fairer approach would be to adopt a flat rate, example of R10 per listing, similar to platforms like Etsy, and sellers can determine their shipping costs and methods. Moreover, the platform lacks essential features such as the ability to confirm orders or personally cancel them. There's also no vacation mode to temporarily deactivate listings, making it inconvenient for sellers. Another issue is the unsolicited WhatsApp notifications, which can be intrusive and unwanted. In summary, Bakgat Books has room for improvement in terms of website performance, commission structure, and user-friendliness. A more seller-centric approach and enhanced features would greatly enhance the platform's appeal." Please note that this is a subjective review, and individual experiences may vary.I must say, my experience with Bakgat Books has been less than satisfactory. The website's performance is consistently sluggish, and it frequently encounters technical issues. One of the major drawbacks is the high commission fee they charge for each book sold. At R5 plus 10% of your total order, it's quite steep. For such a significant commission, one would expect a more polished and reliable website. To offset the high costs, they've implemented a flat shipping fee of R100, ostensibly for 'packaging and admin.' Unfortunately, this amount hardly compensates for the substantial commission they take. I believe a fairer approach would be to adopt a flat rate, similar to platforms like Etsy, where sellers can determine their shipping costs. Moreover, the platform lacks essential features such as the ability to confirm book orders or personally cancel them. There's also no vacation mode to temporarily deactivate listings, making it inconvenient for sellers. Another issue is the unsolicited WhatsApp notifications, which can be intrusive and unwanted. In summary, Bakgat Books has room for improvement in terms of website performance, commission structure, and user-friendliness. A more seller-centric approach and enhanced features would greatly enhance the platform's appeal.
0 replies
32 months ago
It was great!
I had an absolutely delightful experience enjoying a cup of coffee at this charming spot. Located conveniently next to the Pienk Pilletjies cleaning supply store, it made for a perfect stop on a chilly morning when we needed to pick up some supplies. The staff here are incredibly friendly, and the atmosphere is simply inviting. The warmth and coziness inside, complete with a crackling fireplace and a rustic wood ambiance, immediately put us at ease. Not only was the coffee excellent, but the service was top-notch. It turned out to be one of those mornings where everything just falls into place, and I couldn't have asked for a more pleasant day. Highly recommended!
0 replies
32 months ago
Not a good website
Here's your review for Bakgat Books: "I must say, my experience with Bakgat Books has been less than satisfactory. The website's performance is consistently sluggish, and it frequently encounters technical issues. One of the major drawbacks is the high commission fee they charge for each book sold. At R5 plus 10% of your total order, it's quite steep. For such a significant commission, one would expect a more polished and reliable website. To offset the high costs, they've implemented a flat shipping fee of R100, ostensibly for 'packaging and admin.' Unfortunately, this amount hardly compensates for the substantial commission they take. I believe a fairer approach would be to adopt a flat rate, for example R10 per listed item, similar to platforms like Etsy, and sellers can determine their shipping costs and methods. Moreover, the platform lacks essential features such as the ability to confirm book orders or personally cancel them. There's also no vacation mode to temporarily deactivate listings, making it inconvenient for sellers. Another issue is the unsolicited WhatsApp notifications, which can be intrusive and unwanted. In summary, Bakgat Books has room for improvement in terms of website performance, commission structure, and user-friendliness. A more seller-centric approach and enhanced features would greatly enhance the platform's appeal."
0 replies
35 months ago
Disappointing Experience with Graduation Department's Lack of Service
I recently had an unfortunate experience with the graduation department that left me deeply disappointed with their lack of service and unhelpful responses. I reached out to them to inquire about the reasons behind the significant delay during the graduation ceremony held on April 20th. I have also made a review on that dissapoining ceremony. Unfortunately, it took the department a staggering seven working days to respond to my initial email, after I sent a follow-up inquiry regarding the lack of response. To my dismay, instead of addressing my specific questions and concerns about the ceremony, the department primarily focused on the issue of me requesting a refund for the fee associated with non-attendance. Their responses were short and failed to provide any substantial information or explanation regarding the organization and execution of the event. This disappointing encounter has compelled me to write a second review, this time specifically targeting the graduation department itself. It is disheartening to witness their lack of commitment to providing adequate service to graduates and individuals seeking information. The responses I received were dismissive and made it evident that my concerns were not valued or worth their time. As a student who has invested years of dedication and effort into obtaining my bachelor's degree, it is disconcerting to be treated as just another number in their system. The lack of helpful information and the overall dismissive attitude further highlights the department's disregard for the concerns and inquiries of their graduates. I sincerely hope that the graduation department takes this review as constructive feedback and works towards improving their service quality and responsiveness. Graduation is a significant milestone for students, and it is imperative that the department strives to provide a positive and informative experience for all graduates and individuals seeking their assistance.
53 replies
36 months ago
Disappointing Graduation Ceremony Experience at NWU Potch Campus
I am extremely disappointed with the graduation ceremony that was held by the NWU Potch campus on 20 April 2023. The ceremony, which was supposed to start at 15:00, was delayed, which caused chaos and confusion on the day. My parents were unable to stay late to attend the ceremony due to its late start time and the fear of having to drive home in the dark. They live on a farm, and the road is very dangerous at night. This was a major disappointment for my family and me, as it was meant to be a special moment in my academic journey. Instead, it turned into a waste of time and resources. Moreover, I had to pay an "absentee fee" to obtain my degree, even though I was on campus and missed the graduation due to the university's poor planning. This added insult to injury, making me feel like my degree was not a prestigious achievement. To make matters worse, my parents were instructed to sit on cold stone steps outside and look at a projector screen of my graduation instead of being inside the graduation venue, which was unacceptable. Overall, this experience has left me feeling unsatisfied and disappointed with the university's handling of the situation, and I hope that the university takes appropriate steps to ensure that such issues are not repeated in the future.
53 replies
Review Distribution
5 Star
1 (11.11111111111111%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
8 (88.88888888888889%)