MN
MrS N
Active since Jun 2022
5
Reviews
0
Industries
Reviews
5 reviews9 months ago
Do not respond to issues and then expire points
I have always had good experience with Enlighten. However, there was a time when we were redeeming vouchers and not getting them or getting used vouchers and nobody was responding to enquiries. Now I have the exact same problem with their referral site, Switched On. Just like others here, I joined Switched-On some time back. Although I have managed to redeem vouchers, I had an issue with using the takealot vouchers. It kept coming up with an error on their site. I sent a query through the website at the end of March and still no response has been received from Switched-On from that channel. I was waiting on this problem to be resolved before redeeming more vouchers. I figured there's no point in sitting with more vouchers I cannot use but nobody was assisting. Now I have the same issue that without warning my points have expired. Sent an email this time enquiring about the points expiry at the beginning of this June about this being unfair. They do not communicate and the expiry information on the website is not accurate as I checked this frequently. Anyone able to assist with returning my points? I did get assistance via Freejoy but this was only in terms of the takealot voucher. Others are complaining as well so I am definitely not alone. https://www.hellopeter.com/columinate-ta-switchonit
0 replies
30 months ago
Shoprite/Checkers Voucher invalid
First I received a blank Shoprite Checkers voucher and then the next day I received a voucher but then the voucher is invalid. I thought the branch I went to had an issue so I went to another one and had the same issue. I called the number provided and they take long to answer but eventually did and said must go back to the panel as it is not valid. Sent several emails but no resolution. Service has gone very poor. I see they aer only responding on here to people who are complimenting them but when you have an issue it is ignored for weeks with no way to contact them as they do not respond to the contact us page submissions as well as the info emails.
204 replies
30 months ago
Shoprtie/Checkers Voucher invalid
First I received a blank Shoprite Checkers voucher and then the next day I received a voucher but then the voucher is invalid. I thought the branch I went to had an issue so I went to another one and had the same issue. I called the number provided and they take long to answer but eventually did and said must go back to the panel as it is not valid. Sent several emails but no resolution. Service has gone very poor.
131 replies
47 months ago
Points Removed from Account
I joined Switched-On some time back. Although I have managed to redeem vouchers, I had an issue with using the takealot vouchers. It kept coming up with an error on their site. I sent a query through the website at the end of March and still no response has been received from Switched-On. I was waiting on this problem to be resolved before redeeming more vouchers. I figured there's no point in sitting with more vouchers I cannot use but nobody is assisting. Now I have the same issue that without warning my points have expired. Sent an email this time enquiring about the points expiry at the beginning of this month about this being unfair. They do not communicate and the expiry information on the website is not accurate as I checked this frequently. Anyone able to assist with returning my points and giving me usable vouchers?
0 replies
47 months ago
Points Removed from Account
I joined Switched-On some time back. Although I have managed to redeem vouchers, I had an issue with using the takealot vouchers. It kept coming up with an error on their site. I sent a query through the website at the end of March and still no response has been received from Switched-On. I was waiting on this problem to be resolved before redeeming more vouchers. I figured there's no point in sitting with more vouchers I cannot use but nobody is assisting. Now I have the same issue that without warning my points have expired. Sent an email this time enquiring about the points expiry at the beginning of this month about this being unfair. They do not communicate and the expiry information on the website is not accurate as I checked this frequently. Anyone able to assist with returning my points and giving me usable vouchers?
0 replies
Review Distribution
5 Star
0 (0%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
5 (100%)