WV
Walter V
Active since Jun 2022
6
Reviews
0
Industries
Reviews
6 reviews4 months ago
Unprofessional, taken for a ride, or both?
Purchasing and installing air conditioning is expensive. You want the best quality at a reasonable price with minimal demolition and hassle. I wanted to replace a faulty multi-split system with two indoor units, using the existing chased pipes and wiring. Two new single units were not an option, as that would have meant a completely new installation with additional demolition work and costs. One of the companies that provided a quote was Belfreeze (https://belfreeze.co.za/). The owner, Phillip Booyzen, confirmed that the replacement was possible, but he stated in the fine print that if it turned out during the installation that it wasn't possible, they would still have to install two new single-split outdoor units, with all the extra costs and the hassle of demolition. I contacted the air conditioner manufacturer and submitted the quote. Their technician responded that Phillip's quoted installation was technically impossible . Their multi-split system could not be installed on the existing pipes and wiring. He warned me that Phillip either did not have the necessary knowledge, or it was a way to force me, the customer, to have two single split units reinstalled after all: "Sir, you're in for a ride." I asked Phillip for an explanation, but he ignored my request. My advice: always discuss the quote you receive with a technician from the system manufacturer. In this case, Phillip either did not have the necessary knowledge, which is unprofessional, or I was cheated. In any case, I do not trust Belfreeze.
0 replies
6 months ago
Splendid job done
Good advice from the assistant in store and the delivery team did a splendid job: assembling the furniture, removing all packaging, everything done with a big smile. Thank you guys!
0 replies
34 months ago
Stay away
Very bad functionality, terrible service, they are actually taking your money without paying the company you purchased from. Stay away!
0 replies
46 months ago
Broken system, broken service, run by broken people...
Broken system, broken service, run by broken people... My profile registration just vanished so I re-registered. Car does not show up although the vehicle license is up for renewal shortly. So, I must put in all the effort and paying tax for getting nothing. If you call the (non) contact number, no answer, just put in your password (???) Do not even bother to send them an e-mail. Total waste off time!
0 replies
46 months ago
Unprofessional service, let the client do the work he us pays for...
I received a response from Old Mutual on my complaint wanting to find out when the tax certificate 2022 will be available. This is their response: "The tax certificates are usually available from the end of June / early July." So, because of this very vague answer, the client just has to find out by himself, by logging into his account daily for weeks in a row to check whether it is available. Seriously...
0 replies
46 months ago
Customer care is non-existent!
Unprofessional company, horrible experiences. They are extremely eager to sell you a policy, but, after the deal has been done, you are on your own, completely... Going back and forth when you have a question, being ignored at all, not keeping their promises, responses like this one: Delivery has failed to these recipients or groups: Customer Service Centre (service@oldmutual.com) The recipient's mailbox is full and can't accept messages now. Please try resending your message later, or contact the recipient directly.
134 replies
Review Distribution
5 Star
1 (16.666666666666668%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
5 (83.33333333333333%)