VC
Venay C
Active since Jun 2022
3
Reviews
0
Industries
Reviews
3 reviews12 months ago
Horrible Service
Omars auto City in Meyerton ; I recently did a trade in and was advised that the trade in vehicle will be settled within the 1st week of April. And was also messed around with getting the disk. The permit expired on the 7th April and I only got the disk on the 17th April. I had to make numerous calls and send messages and was advised that it will be sorted. They also only settled the car on the 17th April. Which resulted in me being debited for two vehicles. I was advised that when I took the deal they would offer a 1k assistance every month or pay the 12k per year once off for the next two years. No one has since responded to my request for the proof and for the contract that I requested. This service is unacceptable , and very appauling for a business to be giving such service to their clients. With little to no communication. Today I was advised that there is no one else to assist me.
58 replies
15 months ago
Insurance is a **** !
I logged a claim on the 10th December 2024. I have made numerous calls to the helpdesk , with each call theres a different outcome or that the claim is still under review. Today I called and was advised that my claim might not be paid out due to negligence , as it was a unattended vehicle. While the cover clearly states that it is for loss, theft or damage. All because I moved and in the process my phone got ******/lost. And to top it off I was told that if my claim is declined , they will cancel my cover automatically and no refunds will be due to me. My question was what is the clause in the policy that states negligence ? So we paying insurance in vain and get no compensation? Car insurace does not even take this long , yet a phone does ? The service is appalling to say the least !
0 replies
24 months ago
Accounts
I have a contract with teljoy since 2022 I have made payments accordingly and settled arrears amounts , I am now being told that I have to pay a month in advance as I should. When it clearly states that the rental items are on a month to month basis. When did the terms conditions change to indicate payments need to be made in advance to avoid arrears messages ? If the change was implemented then why was it not communicated to all clients. As the IVR clearly states that subscription is like Netflix and Spotify or are we being mislead.
53 replies
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1 (33.333333333333336%)
1 Star
2 (66.66666666666667%)