DW
Deidre W
Active since Jan 2010
30
Reviews
0
Industries
Reviews
30 reviews1 month ago
Double debits for Vitaltiy memberships.
So, did you figure out why, according to Discovery, my Vitality is still active, and you want me to pay full membership? With the reference numbers I provided for ease of reference. I don't like getting emails stating I owe money when you want more than you are supposed to get.
0 replies
3 months ago
Joseph Mubwandarikwa, you are a rockstar!
Joseph Mubwandarikwa, you are a rockstar! You are amazing at what you do and the support you so effectively give. I know I can always rely on you.
56 replies
5 months ago
1Grid Sales Transparency & Billing Concerns
I have been a loyal 1Grid customer for years and have always valued their dependable technical support. Unfortunately, my recent experience with their sales department has been deeply disappointing and has now forced me to escalate this publicly, which was never my intention. After being advised by the 1Grid Sales Manager to upgrade to a larger server — at double the price of my current one — I was not informed of a critical detail: Only 5 domains would be migrated, and All additional domains (13 in my case) would be charged at R500 per hour, with no estimate of how long the migration would take or what the final cost could be. This information was not disclosed during the sales conversation. Had this been communicated upfront, I would have made a fully informed decision. To make matters worse: I emailed the sales manager five times with no response, I requested clarity and a follow-up call which never came, And I am now being double billed — once for the old server (which has not been migrated) and once for the new server. This is not the transparent, customer-centric service I have come to expect from 1Grid. It is unfortunate that the actions of one sales representative — with incomplete disclosure and no accountability — have tarnished an otherwise positive support experience. I urgently request that 1Grid: Addresses the non-disclosure of migration costs during the sales process, Reverses any double-billing, Provides clarity on the additional estimation never disclosed, And ensures that customers are given all relevant information before being upsold into more expensive products. I am still hopeful this can be resolved professionally, but I cannot ignore the lack of transparency and follow-through that has led me here.
159 replies
16 months ago
Shocking Policy Forces Members to Endure Pharmacy Direct’s Appalling Service
It is absolutely unacceptable that Bonitas Medical Aid continues to force its members to use Pharmacy Direct as their preferred supplier for chronic medication, despite the overwhelming number of negative reviews and repeated reports of substandard service. As a member, you’re essentially left with two choices: either endure the endless delays, poor communication, and outright negligence of Pharmacy Direct, or face hefty levies and additional costs if you dare to use a more reliable pharmacy. The countless reviews speak for themselves: Weeks-long delays in delivering life-saving medication, including insulin for children and chronic medication for epilepsy and diabetes. Unacceptable errors such as failing to notify members about changes in banking details, resulting in unnecessary stress and withheld medication. Unauthorized deliveries of medication while accounts are in dispute. Failure to transport medication correctly, with packaging arriving warm and potentially compromising its effectiveness. Bonitas claims to prioritize the health and well-being of its members, yet this policy directly contradicts that. Forcing members to rely on a service provider as inefficient as Pharmacy Direct puts lives at risk and burdens patients with additional stress. Chronic medication is not a luxury—it's a necessity. Patients should not have to beg, fight, or wait in fear for medication that their health depends on. If Bonitas truly values its members, it must allow freedom of choice when it comes to selecting pharmacies. Continuing this partnership with Pharmacy Direct while penalizing members for seeking better service elsewhere is appalling and demonstrates a lack of accountability. This policy needs to be urgently reviewed. Members deserve better than to have their health jeopardized by the failures of a single supplier. Bonitas, it's time to put your members’ needs first.
56 replies
16 months ago
You owe your customers far better than this. It’s time to take responsibility and rectify your wrongdoings.
I am deeply disappointed with the lack of professionalism and accountability displayed by Pharmacy Direct. After my initial complaint regarding their failure to follow due process in handing over my account to debt collectors without issuing any prior notices, initial, final, or otherwise- the situation has only worsened. Here is the sequence of events that showcases Pharmacy Direct’s complete disregard for their customers: Debt Collection Without Warning: I was shocked to receive an SMS notifying me that my account had been handed over to debt collectors. At no point prior to this was I made aware of an outstanding balance, nor did I receive any communication regarding the matter. Due to fear of legal consequences, I felt coerced into paying the debt collectors—complete with penalties and interest—despite not being at fault. Failure to Address the Core Issue: When I raised my complaint, Pharmacy Direct acknowledged that no notices were issued, as evidenced by their own documentation. Despite this, they offered no resolution, compensation, or even a proper apology for the stress and financial burden caused by their negligence. Their responses have been dismissive and fail to address the seriousness of the situation. Unauthorized Processing and Delivery: Even after my account was handed over to debt collectors, and while the issue was still under dispute, Pharmacy Direct took it upon themselves to process and deliver a prescription without my authorization. When I requested proof of authorization, they admitted that none existed. This blatant overreach is unacceptable and further demonstrates their lack of accountability. Refusal to Respond Further: After I provided evidence and escalated the issue, Pharmacy Direct failed to engage meaningfully with my complaint. Instead, they claimed to have “resolved” the matter without offering any explanation or addressing the financial and emotional strain they caused. This experience has been nothing short of a nightmare. Their poor communication, disregard for due process, and unauthorized actions have not only led to unnecessary financial loss but have also left me feeling devalued as a customer. What makes this situation worse is their unwillingness to take responsibility or offer any goodwill gesture for the immense stress they caused. I would strongly advise anyone considering using Pharmacy Direct to think twice. This company’s lack of transparency, accountability, and customer care is deeply concerning and unprofessional. They must be held accountable for their actions and the impact they have on their customers’ lives. Pharmacy Direct, you owe your customers far better than this. It’s time to take responsibility and rectify your wrongdoings. Until then, you have lost my trust and, undoubtedly, the trust of many others who have experienced similar treatment.
56 replies
17 months ago
Everything about this place is homely, professional, welcoming and so tasty!
We love coming here! Everything about this place is homely, professional, welcoming and so tasty! We love this so much we are booking our Engagement Party here we can't imagine anywhere else to share a special occasion with loved ones
0 replies
17 months ago
Forced to Pay Debt Collectors Due to Pharmacy Direct's Poor Communication
I've had an incredibly stressful experience with Pharmacy Direct, Bonitas' preferred supplier. Despite never receiving any prior communication about an outstanding balance, I was suddenly informed via SMS that my account was handed over to debt collectors, complete with added penalties and interest. Out of sheer fear of legal consequences, I paid the collectors – not because I believed I owed this amount, but because I felt forced into it. To make matters worse, Pharmacy Direct sent out medication without my authorization while this issue was in dispute. When I asked for proof of authorization, they couldn’t provide any, as there was none. The lack of transparency, poor communication, and disregard for due process have made this an upsetting and unfair experience.
269 replies
17 months ago
Thank you, Lwazi, for your exceptional assistance.
I recently had the pleasure of being assisted by Lwazi Msomi at the Department of Home Affairs located within the ABSA branch in Sandton. His friendly and helpful demeanor transformed what is often perceived as a daunting experience into a seamless and pleasant one. Lwazi's professionalism and positive attitude are commendable, and he truly sets a high standard for customer service. Thank you, Lwazi, for your exceptional assistance.
0 replies
17 months ago
Thank you, Timyiko, for making my visit to Mr Price Home so memorable.
I recently had the pleasure of being assisted by Timyiko at Mr Price Home in Flamingo Shopping Centre, and I am compelled to share my exceptional experience. From the moment I entered the store, her warm and welcoming demeanor set a positive tone. She attentively listened to my needs and provided insightful recommendations that perfectly matched my preferences. Her extensive product knowledge and genuine passion for customer service were evident throughout our interaction. Timyiko went above and beyond to ensure I found exactly what I was looking for, making the entire shopping experience delightful. Her dedication and commitment to excellence truly stand out, and I believe she deserves special recognition for her outstanding service. Thank you, Timyiko, for making my visit to Mr Price Home so memorable.
71 replies
28 months ago
Great service Vinzenzo - quick and effective response!
Thank you Vinzenzo - quick and effective response! You get my * * * * * !
129 replies
Review Distribution
5 Star
23 (76.66666666666667%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
7 (23.333333333333332%)