L
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Active since Jun 2022
7
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Reviews
7 reviews1 month ago
Unresolved fibre faults, incorrect ISP routing and inaccurate technician reports
Dear Vumatel Team, I’ve been experiencing ongoing service issues since 2024. Last year matters escalated to the point where I had to post public reviews before receiving proper customer service. Key facts: My ISP was Vodacom. After multiple tests, Vumatel confirmed the issue was on Vodacom’s side and moved me to a test account with a different ISP. In January 2026 I returned home to find I’d been moved back to Vodacom without notice. Shortly after, I reported intermittent connectivity and slow speeds again and was placed on a different ISP — service was stable for a period. On 10 March 2026 I contacted Busisiwe to confirm my billing date. I was told Vumatel is waiting on a refund from Vodacom before triggering payment. The next day my speeds dropped dramatically and have remained poor. My package is 100/50 Mbps. Current tests show ∼3.28 Mbps down / 3.65 Mbps up when I can connect at all. Your wireless tests indicate 100 Mbps on your side, which does not reflect the delivered experience. Your latest technician report states multiple site visits took place. That is incorrect — since I logged this fault on 11 March 2026, no Vumatel technician has attended my premises. Requests: Confirm which ISP my line is currently routed through and move me off Vodacom permanently if that remains the root cause. Restore my line to the contracted 100/50 Mbps speeds (stable, not intermittent). Provide a written timeline for resolution and confirmation of any credit/refund due, including the Vodacom refund you referenced. Correct the technician visit records and schedule an actual site visit if required, with an appointment window communicated in advance. I want to resolve this promptly and remain a Vumatel customer, but I need reliable service and accurate communication.
3 replies
5 months ago
Unresolved Internet Connection Issue - REF Numbers: EC-21UX-1V63CV & SR251103-936309
Dear Vodacom and Vuma Teams, I'm writing to express my extreme frustration and disappointment with the ongoing issues with my internet connection. Despite reporting the fault on November 3rd, 2025, I've been passed around and given the runaround. Two visits from technicians, a router swap, and multiple escalations later, my service is still not restored. The speed tests conducted with the technicians showed significant drops, and I'm unable to access basic online services like banking, social media, and email. As a paying customer, it's unacceptable that I'm forced to spend extra on data due to your companies' inability to resolve the issue. The finger-pointing between Vodacom and Vuma is appalling. As the customer, I don't care who's responsible; I want a functional internet connection. I've received payment reminders for December, despite having no service, which is adding insult to injury. I urge you to take immediate action to resolve this issue. When can I expect my internet services to be restored? Do I need to escalate this to ICASA? I request a prompt response and resolution to this matter.
53 replies
5 months ago
Unresolved Internet Connection Issue - REF Numbers: EC-21UX-1V63CV & SR251103-936309
Dear Vodacom and Vuma Teams, I'm writing to express my extreme frustration and disappointment with the ongoing issues with my internet connection. Despite reporting the fault on November 3rd, 2025, I've been passed around and given the runaround. Two visits from technicians, a router swap, and multiple escalations later, my service is still not restored. The speed tests conducted with the technicians showed significant drops, and I'm unable to access basic online services like banking, social media, and email. As a paying customer, it's unacceptable that I'm forced to spend extra on data due to your companies' inability to resolve the issue. The finger-pointing between Vodacom and Vuma is appalling. As the customer, I don't care who's responsible; I want a functional internet connection. I've received payment reminders for December, despite having no service for November, which is adding insult to injury. I urge you to take immediate action to resolve this issue. When can I expect my internet services to be restored? Do I need to escalate this to ICASA? I request a prompt response and resolution to this matter.
212 replies
5 months ago
I'm a regular Shein shopper, and I've noticed a huge difference with Buffalo Courier Service
I'm a regular Shein shopper, and I've noticed a huge difference with Buffalo Courier Service. Unlike other courier companies that often delay, Buffalo Courier Service has consistently impressed me. Their exceptional service is top-notch, and Uthmaan is fantastic to work with - prompt, professional, and communicative throughout. All my packages were delivered quickly and safely, exceeding my expectations. The return process is seamless too; I message Uthmaan, and he collects the next day. I highly recommend Buffalo Courier Service and Uthmaan Afghan for any future deliveries. Five stars isn't enough - they're truly exceptional! Having a dedicated delivery person like Uthmaan who knows his clients adds a personal touch that makes the experience even better.
0 replies
13 months ago
VUMA TELL INTERMITTANT INTERNET CONNECTION FOR MORE THAN 3 MONTHS
I'm writing this review as a follow-up to my initial review, which went unanswered. I've been experiencing ongoing issues with my Vumatel internet service since moving into my new home on November 29, 2024. The technician installed the service, but it wasn't activated until later that day. Since then, I've experienced frequent disconnections and poor signal quality. Despite multiple reports and technician visits, the issues persist. I've been advised to upgrade my line, but the sales department informed me that this wouldn't resolve the issues. I've purchased WiFi extenders, which were installed by a technician, but the ports were found to be closed, and the Vumatel router was deemed faulty. The most recent technician visit concluded that the issue lies with my ISP service provider, not Vumatel's installation. However, I've continued to experience disconnections, and despite numerous fault reports, the issue remains unresolved. I'm extremely disappointed in Vumatel's service and feel that I'm not receiving the service I'm paying for. I hope that someone will take my complaints seriously and take prompt action to resolve these issues. Surely you can see that there is a issue!!!! Reference numbers: * 266922 * 267954 * 270450 * 271655 * 290371 * 290557 * 292115
106 replies
14 months ago
I am currently paying for a service that is not functioning as intended.
Dear Vuma Customer Service Team, I am writing to bring to your attention the ongoing issues with my internet service since the installation of my new router in December 2024. Despite numerous reports and technician visits, the issue persists. I have been advised by your sales team that upgrading my line would not resolve the issue, and instead, I was recommended to install WiFi extenders. However, a private technician who installed the extenders found that the router is faulty. I kindly request that a Vumatel technician visit my premises to investigate and resolve the issue. I believe that there may be a fault with the router, installation, or cable. I would appreciate your urgent attention to this matter, as I am currently paying for a service that is not functioning as intended. I am unable to explore alternative service providers due to Vuma's claim on my account. Thank you for your prompt attention to this matter.
0 replies
46 months ago
It was an absolute breeze being driven home
It was an absolute breeze being driven home. My driver was patient and my children felt comfortable with him
134 replies
Review Distribution
5 Star
2 (28.571428571428573%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
5 (71.42857142857143%)