GD
Graham D
Active since Jun 2022
8
Reviews
0
Industries
Reviews
8 reviews6 months ago
Diabetic customers left in the lurch by Sasko product discontinuation.
Sasko has discontinued the Low GI Dumpy Honey and Oats white bread. This product is recommended for diabetics. My wife is a diabetic and has re**** on this bread for the past fifteen years to help manage the condition. Why has it been removed from the market without a suitable alternative for my wife and so many fellow South Africans?
0 replies
29 months ago
Compliments to Rain
I last used Hello Peter to lambast CellC when they refused to terminate my contract that had expired. It got very unpleasant but a bad review on Hello Peter saw CellC relucatantly settling the matter. Thanks Hello Peter. This time I want to compliment Rain. I have finally had a fibre internet connection installed and no longer need the Rain Wifi service. I phoned to cancel and received prompt, professional, courteous and generally outstadning serivce. Congratulattions Rain!
71 replies
38 months ago
Utter stupidity and obscurity in Nedbank Online Banking
Nedbank has some bizarre algorithms. I am a pensioner and I receive my pension on the last business day of every month. It usually reflects online as "Pending Credit". Why? Goodness knows, the bank already has the money from the pension fund to pass on to me. Some months ago I received my pension plus a payment from another institution that I was expecting, both on the same day. However, both appeared as a single combined "Pending Credit" and the amount was not what I was expecting. It was a Friday and the separate discrete amounts were only shown as two amounts in my account on the Saturday. Only then could I pick up where the discreancy was, but I could not do anything about it until the following Monday!!! Many complaints resulted in Nedbank reflecting two "pending credits" when this happened again. But yesterday I again received my pension and a payment from another institution on the last business day of February. They have again reflected as a single globular "Pending Credit". I fail to understand the logic behind this stupidity on the side of the bank. They receive two payments to pass to me that have to reflect separately in their books. It must cost them money, data time, and the services of an algorithm and may be a human geek who is paid a salary to merge the two payments into one to reflect on my account as a single "Pending Credit". What on earth for??? It causes the customer aggravation and it costs them money. Why the H*ll Do They Do it?
0 replies
43 months ago
Wesbank delays and evades and refuses to provide services that are paid for.
I bought a second-hand Toyota Yaris through Wesbank in 2008. I paid it off by 2012 as per the contract. I have now decided to sell it and I need the ownership papers. Contacting Wesbank has been a frustrating and unhappy experience. To give a brief summary: Their attitude to their customers is arrogant, off-hand and evasive. To speed up the process I paid the fee they were demanding on 30 September by EFT (an instant payment with their reference number). They acknowledged receipt of the payment on 12 October 2022! They delay by asking for information that they have already been sent to be sent again. A few days ago I was asked to prove that I had paid off the car. I was furious at that. They would have repossessed the vehicle years ago if I had not finished paying it off! That does not seme to have occurred to them. Even the auto-response in their emails is insulting: "Dear valued customer, Thank you for your email, kindly note we will respond in due course." IN DUE COURSE?? Most big business auto-replies claim that the customer will be contacted by a consultant within a set period and some businesses even manage to do this. Wesbank doesn't even bother to lie! All I want is for Wesbank to get its money-covered rear end out of its comfortable chair and get me the documents that are mine and for which I have paid. And I would like them by Monday 17 October, or the end of the decade if they can manage that.
266 replies
43 months ago
Vodacom lack of service broken promises
I am writing on behalf of a friend Leoni Meyer (ID 5912020079084). Leoni had a Vodacom contract that expired in March 2022 and although she wanted it renewed this has not happened. The status of the contract is difficult to determine because Vodacom is not longer sending any statements! Leoni was due for a new phone and specifically asked for a non-5G phone. But, a 5G phone arrived and Leoni returned it. Eventually after numerous calls the phone was cancelled and another one was ordered but was never delivered. Despite endless promises from Vodacom to call back and to sort the problem out it has never done so.
266 replies
44 months ago
CellC Extortion
Since I last posted on Hello Peter CellC promised to sort out the overbilling problem. However I have heard absolutely NOTHING from them. I will see at the end of the month whether they are going to try and extort money from me again for a contract that never existed and for a service that is not used.
222 replies
45 months ago
CellC extorting money again
Once again Cell C is up to its old tricks. I reported on Hello Peter that they were harassing me for payments that I did not owe them in terms of a contracat that they could not, or would not provide, and which clearly does not exist! To my surprise (thanks Hello Peter) this got a response and they reversed the irregular debits and furnished me with a final bill for R46.70. I did not even owe this amount but I was not going to fight them for R46 so I paid it and the CellC call centre agreed that this was the final payment and the accouint was closed. I thought I was free of them at last. NO SUCH LUCK. CellC has resumed the debit order and I have instructed my bank to reverse them again. I phoned the Call Centre. They admitted that there was no contract but still claim that I owe R1397.98 - 2 months debit orders. I denied this and the Call Centre offical once again promised somebody would call. Fat chance. I am now off to the police to lay a charge of fraud and extortion aginst Cell C. How unprofessional! It is downright criminal!
402 replies
46 months ago
CONTRACT DISPUTE CELL C REFUSING TO ACCEPT TERMINATION NOTICE
I had a 12 month wifi data contract with Cell C that expired in May 2021. I kept it on a month to month basis until the end of March 2022 when I gave Cell C a month's notice to terminate the service and paid the last installment at the end of April 2022. Cell C responded that I had another contract ending in 2023 and would have to pay an "early cancellation fee" of R4 543.54. I flatly denied that I had this contract and referred them to my monthly statement which clearly states that the service is given on a month to month basis. Cell C has not provided me with a copy of their alleged contract but they keep trying to implement a debit order that they have refuised to stop. I have instructed the bank to reverse the debit order but Cell C relentlessly continues trying to extract money from my account. When I told Cell C I was reversing the debit order the head of the Call Centre threatened me with "severe consequences". I have asked on several occasions for a copy of this alleged contract with my signature on it, but nothing is coming from Cell C. The battle continues!! Consumers of Cell C services, BEWARE!
938 replies
Review Distribution
5 Star
1 (12.5%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
1 (12.5%)
1 Star
6 (75%)