MG
Marizelle G
Active since Jun 2022
5
Reviews
0
Industries
Reviews
5 reviews6 months ago
Thembisile Sikiti assisted me telephonically
Thembisile Sikiti assisted me telephonically. She resolved my issue quickly and was very friendly and kind during our conversation. Thank you!
53 replies
9 months ago
Great support and enforcer of law!
After trying to resolve an issue with my medical aid I had no choice but to report them to the ombudsman. I submitted all the required documents and within two weeks my case was presented for discussion and outcome. The ombudsman acknowledged my concerns and identified that my medical aid was indeed not acting according to regulations and our agreement. Thank you so much for truly listening and resolving the issue.
0 replies
10 months ago
DO NOT JOIN THIS MEDICAL AID
The absolute worst customer service ever! On May 15, 2025 I had an accident and was admitted for emergency surgery on my left thumb. Medshield refused to pay any of the medical bills because of a pre-existing condition, which was on my right wrist. After submitting a formal complain via email querying the rejected surgery on my left hand while it was my right hand that was excluded. The only explanation I keep getting is that I am on a waiting period for pre-existing conditions. Every time I call Medshield and query about my complains, the person working with my complaint is not available or the line is cut off. I have never missed a member contribution and yet I still had to pay all of my medical bills, including the hospital out of my own pocket. What ever you do, do not join this medical aid!
109 replies
46 months ago
No Customer Service
No customer service at all! When they want you to take out a contract they phone you about 5 times a day, but when you want to cancel they seem to have lost your number... I have logged my query 2 weeks ago, with several attempts to now, for cancelation. To this day I have not been contacted as the notifications said I would be. This is absolutely unacceptable.
0 replies
46 months ago
Truly satisfied
Definitely recommend! Every consultant I have spoken to has been very friendly and helpful. Two weeks ago I had to make changes to my policy and it was effortless. This morning I submitted a claim, and without any hassle, my claim was approved and the repair will be done tomorrow. Thank you MiWay.
134 replies
Review Distribution
5 Star
3 (60%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
2 (40%)