OM
Ombudsman Medical
Unclaimed Business
OM
Ombudsman Medical
Unclaimed Business
2 Reviews (last 12 months)
Does not respond to reviews
AI Review Summary
Based on recent customer reviews, Ombudsman for Short Term Insurance receives overwhelmingly negative feedback from complainants who feel the office favours insurance companies over consumers. Recurring frustrations include perceived bias in adjudicator recommendations, dismissed cases due to tight response deadlines, and a lack of meaningful internal review processes. Several reviewers expressed that engaging the Ombudsman was a waste of time and suggested going directly to court. A small number of positive reviews praised individual staff professionalism and friendly service, though these were the exception rather than the norm.
Performance(last 12 months):
TrustIndex
0
Ranking
#14
in Health & Medical
NPS Score
0
Recommended: Unlikely
Review Distribution
3|2 Reviews
Jun '25 - May '26
5(50%)
4(0%)
3(0%)
2(0%)
1(50%)
5(50%)
4(0%)
3(0%)
2(0%)
1(50%)
Frequently Asked Questions About Ombudsman Medical
Based on recent customer reviews, Ombudsman for Short Term Insurance receives overwhelmingly negative feedback from complainants who feel the office favours insurance companies over consumers. Recurring frustrations include perceived bias in adjudicator recommendations, dismissed cases due to tight response deadlines, and a lack of meaningful internal review processes. Several reviewers expressed that engaging the Ombudsman was a waste of time and suggested going directly to court. A small number of positive reviews praised individual staff professionalism and friendly service, though these were the exception rather than the norm.
Ombudsman Medical has a TrustIndex of 0 out of 10 on Hellopeter, based on 2 reviews in the last 12 months. Hellopeter has tracked Ombudsman Medical across 6 total reviews. How is the TrustIndex calculated? →
Recent reviews (2)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperiencekM
khanya M
1 reviews | Active since Jan 2020
19 Sept 2025, 06:23
Disappointed about the service delivery
I am writing to express my deep disappointment and frustration regarding the handling of my complaint about my grandfather's ill-treatment by healthcare professionals. It has been incredibly difficult to process not only the loss of my grandfather, but also the lack of empathy and accountability shown by those responsible for his care. Despite following the prescribed process and filing a formal complaint, the matter was closed without any satisfactory resolution. This has added significant emotional distress during an already painful time, as I feel that my concerns and the suffering of my grandfather were dismissed without proper consideration. The lack of empathy from medical professionals in South Africa, coupled with the closure of my complaint without any meaningful follow-up, has been heart-wrenching. It is beyond me why healthcare providers—whose very duty is to care for patients with dignity—seem to be allowed to operate without consequence when they fail in this fundamental responsibility. The impact this has had on my family is immeasurable. Not only are we grieving a loss, but we are also left feeling helpless, as if our voices and the well-being of our loved ones don’t matter. I implore you to reconsider the way complaints are handled and to take a more compassionate approach in ensuring that patients and their families receive the care and attention they deserve. It is my hope that by addressing this issue, we can prevent other families from experiencing the same kind of neglect and heartache that we have endured. Sincerely,
Helpful (0)
|Replies (0)kM
khanya M
1 reviews | Active since Jan 2020
19 Sept 2025, 06:23
Disappointed about the service delivery
I am writing to express my deep disappointment and frustration regarding the handling of my complaint about my grandfather's ill-treatment by healthcare professionals. It has been incredibly difficult to process not only the loss of my grandfather, but also the lack of empathy and accountability shown by those responsible for his care. Despite following the prescribed process and filing a formal complaint, the matter was closed without any satisfactory resolution. This has added significant emotional distress during an already painful time, as I feel that my concerns and the suffering of my grandfather were dismissed without proper consideration. The lack of empathy from medical professionals in South Africa, coupled with the closure of my complaint without any meaningful follow-up, has been heart-wrenching. It is beyond me why healthcare providers—whose very duty is to care for patients with dignity—seem to be allowed to operate without consequence when they fail in this fundamental responsibility. The impact this has had on my family is immeasurable. Not only are we grieving a loss, but we are also left feeling helpless, as if our voices and the well-being of our loved ones don’t matter. I implore you to reconsider the way complaints are handled and to take a more compassionate approach in ensuring that patients and their families receive the care and attention they deserve. It is my hope that by addressing this issue, we can prevent other families from experiencing the same kind of neglect and heartache that we have endured. Sincerely,
0
Replies (0)MG
Marizelle G
1 reviews | Active since Jan 2020
30 Jul 2025, 06:28
Great support and enforcer of law!
After trying to resolve an issue with my medical aid I had no choice but to report them to the ombudsman. I submitted all the required documents and within two weeks my case was presented for discussion and outcome. The ombudsman acknowledged my concerns and identified that my medical aid was indeed not acting according to regulations and our agreement. Thank you so much for truly listening and resolving the issue.
Helpful (0)
|Replies (0)MG
Marizelle G
1 reviews | Active since Jan 2020
30 Jul 2025, 06:28
Great support and enforcer of law!
After trying to resolve an issue with my medical aid I had no choice but to report them to the ombudsman. I submitted all the required documents and within two weeks my case was presented for discussion and outcome. The ombudsman acknowledged my concerns and identified that my medical aid was indeed not acting according to regulations and our agreement. Thank you so much for truly listening and resolving the issue.
0
Replies (0)JM
Jabulane M
1 reviews | Active since Jan 2020
13 Feb 2024, 17:59
Appalling service
I had quiet an appalling experience I lodged complaint with bankmed was advised to escalate to ombudsman did that first week of Jan was advised response is in 4 weeks till date nothing then you ask yourself what is the whole point of such boards if they *********** like these entities it is saddening because I am now permanently living with a metal plate on my foot as a result of ****ed underwriting by bankmed which complaints department not helpful neither is ombudsman
Helpful (0)
|Replies (0)JM
Jabulane M
1 reviews | Active since Jan 2020
13 Feb 2024, 17:59
Appalling service
I had quiet an appalling experience I lodged complaint with bankmed was advised to escalate to ombudsman did that first week of Jan was advised response is in 4 weeks till date nothing then you ask yourself what is the whole point of such boards if they *********** like these entities it is saddening because I am now permanently living with a metal plate on my foot as a result of ****ed underwriting by bankmed which complaints department not helpful neither is ombudsman
0
Replies (0)OT
Oz T
1 reviews | Active since Jan 2020
13 Sept 2023, 11:18
Ombudsman lack of competent employees.
I have laid a complaint with the ombudsman regarding Discovery Medical aid, last year. To this date no person from the ombudsman has feedbacked me. Are their jobs to protect consumers or just go in the office to get paid. Seems like the norm now in SA. Why do they have a complaints department is no one assists the public. Pathetic service from a department that is supposed to be for the South African consumers
Helpful (0)
|Replies (0)OT
Oz T
1 reviews | Active since Jan 2020
13 Sept 2023, 11:18
Ombudsman lack of competent employees.
I have laid a complaint with the ombudsman regarding Discovery Medical aid, last year. To this date no person from the ombudsman has feedbacked me. Are their jobs to protect consumers or just go in the office to get paid. Seems like the norm now in SA. Why do they have a complaints department is no one assists the public. Pathetic service from a department that is supposed to be for the South African consumers
0
Replies (0)CGA
Carina GauchAA AA(C)
1 reviews | Active since Jan 2020
16 Oct 2021, 10:32
Claiming un-authorized
So Pharmacy Direct claims again on 16 October 2021 against my dad's medical aid Bonitas after we told them on 6 October that we want nothing form them ever again When I call the Bonitas Fraud line they cannot help me. How do I get rid of Pharmacy Direct
Helpful (0)
|Replies (0)CGA
Carina GauchAA AA(C)
1 reviews | Active since Jan 2020
16 Oct 2021, 10:32
Claiming un-authorized
So Pharmacy Direct claims again on 16 October 2021 against my dad's medical aid Bonitas after we told them on 6 October that we want nothing form them ever again When I call the Bonitas Fraud line they cannot help me. How do I get rid of Pharmacy Direct
0
Replies (0)JS
Johan S
1 reviews | Active since Jan 2020
31 Aug 2021, 20:53
Does this Ombud actually exist or are they just completely dysfunctional?
What do you do when you write to the medical aid ombudsman and he does not respond? Well, you wait eight days and you send him a polite reminder. When he ignores that too, you go to the website and complete the details in that little "Contact us" window. When you still do not hear from him, you start to wonder if he really exists? Three letters, 14 days and absolute silence. It is a beautiful website, full of promises and but where is this person? To make it worse, they do not even know what I wanted. It was just info, not even a complaint. Can someone help please! It seems to me that you just can not #WIN.
Helpful (0)
|Replies (0)JS
Johan S
1 reviews | Active since Jan 2020
31 Aug 2021, 20:53
Does this Ombud actually exist or are they just completely dysfunctional?
What do you do when you write to the medical aid ombudsman and he does not respond? Well, you wait eight days and you send him a polite reminder. When he ignores that too, you go to the website and complete the details in that little "Contact us" window. When you still do not hear from him, you start to wonder if he really exists? Three letters, 14 days and absolute silence. It is a beautiful website, full of promises and but where is this person? To make it worse, they do not even know what I wanted. It was just info, not even a complaint. Can someone help please! It seems to me that you just can not #WIN.
0
Replies (0)