MC
MARCELLO C
Active since Aug 2022
5
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5 reviews16 months ago
Mafadi properties
Good day I would like to inform you that I am a tenant in a complex managed by Mafadi property services. I have had many dealings with a gentleman called Calvin in their accounts department. He has always been prepared to listen to and resolve any issues I have had. He definitely deserves a mention for this.
53 replies
18 months ago
Jacksons Real Food Market Callousness
I am an executive chef who launched a niche tiramisu manufacturing business 9 months ago. I did some thorough research on whether anyone was making a gluten-free tiramisu. I was surprised that no-one was. I searched the web to try and source gluten-free ladyfinger biscuits which are an integral part of any tiramisu. I discovered that there is a business in Cape Town that indeed does make them. I asked the owner if she supplies any outlets who stock the biscuits. She rep**** that she does supply Jacksons real food market. The next day I drove out to the Kyalami store to purchase enough biscuits to make up a sample and cost it. While I was there I noticed a lady whom I thought may work for Jacksons. I approached her introduced myself, told her about the gluten-free tiramisu. She (Charmaine Marchesi) thought the idea was amazing and explained that she would introduce me to the store manager (Chantelle van der Westhuizen), so that I could chat to her regarding the possibility of making up of samples for her to taste. We spoke for a while and Charmaine said "please arrange a date for delivery of the samples so that she and the owner Gary Jackson can taste the products and then decided if they are good enough to be in their stores. I arranged to see her the following Wednesday. I arrived at the store on the day, myself, Charmaine and Chantelle sat at a table, I opened the cooler box at put the tiramisu variants on the table for them to taste. They both stated that the tiramisu's were delicious, and Chantelle asked me if she can keep the extra units for Gary to taste. I rep**** sure, and asked to please give me feedback on their thoughts regarding the products. About a week went by and I had not heard from her, so I sent her a WhatsApp asking her how things went. She did not reply, I then sent Charmaine a Whatsapp and asked her if she had any knowledge of what their opinions were of the samples. She rep**** that she is not the buyer however she would ask Chantelle to call me. Again 4-5 days went by without hearing from Chantelle. I decided to call her myself, she said that she had been very busy and she would like to know if I am prepared to set up a wet tasting table for customers entering a nd exiting the store to taste. I agreed and asked her to let me know which day would suit this exercise best. She asked me to call her the following week to confirm a day. I called her and she suggested that the coming Saturday would be a good day to do the wet tasting. The following day she sent me a WhatsApp to ask me about pricing, I rep**** and never heard from her for another week. I contacted Charmaine and explained to her that I will not tolerate being made a fool of. I have been in the hospitality industry for 32 years and know one thing for sure you can never satisfy everyone with your products. Charmaine pointed out very clearly that Jacksons does not do business this way and treat people disrespectfully. The very next day Chantelle called me and apologized, and then asked to send her images of the packaging I would use so that she can be satisfied with it. I drove to Kya Sands the following day to source the tubs and paddles fort the tasting. I sent her a photo of the products and to this day I have never heard from her or anyone else at Jacksons. The irony here is if you did not like the products why not just say so , don't stuff your face and say how great they were, and worst of all ignore the supplies right to honest feedback and a way forward if there is one. Months have gone by and I did not attempt to contact her again. On Friday the 1st of November I emailed Charmaine and in that email included some very, personal, painful and debilitating mental health issues which I have been trying to deal with on a daily basis since early childhood. The source of these mental health issues were caused by massive traumatic events which went untreated for 37 years. The primary causes of my 4 mental health disorders severe abuse (psychological, emotional physical and ***ual). My psychologist explained that being treated the way I was by Chantelle is akin to psychological and emotional abuse to those of us like me. These mental health issues have led to 5 suicide attempts over the last 3 years. The following day I emailed confirmation reports from doctor and psychologist reports confirming my mental and physical health issues. I have written this not hoping that that Jacksons will feel bad and decide to do business with me, I simply sent the original email to Charmaine to find out if Jackson's is willing to pay for the samples I supp**** them, this is simply in line with recalling that Chantelle did say she would pay for the sample. To that I rep**** we can add the amount to the invoice when you place your first order. Charmaine did say I wish you had notified me of this outstanding amount earlier. I did and do sincerely appreciate the fact that Charmaine did ask me if I would like to rather chat about the email contents. I thanked her for this and expressed my gratitude to her for her empathy and compassion. The real reason I contacted her was simply because my business had a quiet month and I was short of funds for my medications. For the longest time I have always accepted that my products must be based on merit, and not on pity. So with this being said I hope you will understand even if just for a second that because one has severe mental health issues does not mean that deserve to be treated with contempt and disdain! Charmaine sent me a WhatsApp expressing her sentiments on what she had read regarding my mental health issues. I thanked her for her this. In another message she asked me if it was okay for her forward my email to Gary and Chantelle, I gave her permission to do so. It is imperative that I explain why I sent Charmaine this aforementioned email in the fi
0 replies
45 months ago
She is what you would expect from your insurer.
Jade absolutely deserves the 5 star rating!!!!!!
134 replies
45 months ago
Excellent service
It has been an absolute pleasure to deal with Jade Onthatile Seatlholo a MiWay consultant. She was extremely courteous, professional and resolved my claim in less than 24 hours. keep it up!!!!!!!!!!!!!!!!!!
134 replies
Review Distribution
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4 (80%)
4 Star
0 (0%)
3 Star
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2 Star
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1 Star
1 (20%)