GD
Gerhard W
Active since Aug 2022
11
Reviews
0
Industries
Reviews
11 reviews2 months ago
Terrible customer service
No customer service at all!! Don't care about solving connectivity issues that has been ongoing for 8days! They say technicians will call to make an appointment for a time they'll be at your property, but they don't... They just show up...and if you're not at home, they tell you to reschedule for another day and the whole process is repeated.. who can sit at home the whole time hoping someone will come.?!! They should know the schedules of their technicians.
112 replies
9 months ago
Clevaan Chinasamy was very professional and helpful with my insurance quotes
Clevaan Chinasamy was very professional and helpful with my insurance quotes. She was not pushing me at (like some other insurance companies) to take their offer, which led me to my decision for changing my current insurer to king price
53 replies
13 months ago
Non-existent client service and just plain GREEDY!
It is an absolute disgrace that this company just want to ****** people. I have a Mercedes SL500 and i got a red battery light warning on my dash after steam cleaning the engine. Also the Sensotronic Brake Hold didn't work after that. I have done my research on these issues and everywhere on the web it says the codes can just be cleared/reset with the diagnostic system.. So i called MB Century City and spoke with the workshop manager and asked if they would be kind enough just to clear/reset that code for the battery light. I was told it is not a simple process and not that easy and the car has to be booked in for a full diagnostic process and it will cost me a minimum of R1500 per hour.. rediculous i tell you... I took my car to someone that has an Autel Maxisys scanner and within 5 minutes everything was cleared and all systems were working perfectily and best of all, it did not cost me a cent!.. Shame on Mercedes Century City for there client services and just being plain GREEDY!
0 replies
25 months ago
Total lack of customer service
Total lack of communication. I have no idea how many calls I've made in the past 2 months regarding my claim to keep me informed about my vehicle repairs. When I call and start making a fuss about the service, then suddenly something happens, but as a paying client, I am not happy with the results. Then the assessor, who never answers his messages or phone calls, writes an email to a 3rd party, telling them that "The client is difficult" ***!!!! It is my right to know what is going on with my vehicle repairs and to have a detailed description of what is being repaired. I have not received a single word from them OR the repairer for that matter, because they are not allowed to let the customer know what is repaired.. it has to go to the insurance company!!! RIDICULOUS !!... Since i collected my car after the repairs, I've sent it back another 2 times to fix their messes.. If they were here on HelloPeter, i would write a review, but they're not.. But as this repairer is approved by Naked, they are just as much to blame for everything! It is not a matter of being difficult as a client, but I'm paying for the insurance and I, and anyone for that matter, expects the car to be repaired as close as possible to original looks/conditions. Just now I received an email from them that mentions the work that was done, but I know for a fact it is wrong. Some things are not even mentioned that was done to the car... so who can blame me for being upset.
56 replies
26 months ago
Quality of work is questionable
Ok.. it's a long one.. Had my car in for repairs to the front end and I'm NOT happy at all with the end result. Sure, all the parts that had to be sourced is of course aftermarket, but the quality is not great. The first week my car was there, the bonnet, left headlight and fog light and bumper had to be replaced and the left fender fixed. When i went to collect my car on the Friday, I instantly saw the flaws. Fog lights weren't working, Replaced headlight (Day running light) was much brighter than the other side) Dent on the front edge of the bonnet, bonnet is so thin, when you press on the one side the other side lifted up!. Paint bubbles from the respray and some small chip marks on the resprayed components, bumper is warped at the bottom and bolts sticking out at the bottom of it which is not evenly spaced even. Don't know, if this was the only way to fix the bumper then, why they did not put black grommets instead of stainless steel bolts and drilled evenly spaced holes to fix it.. There is also faded spots on the newly repainted bumper.. So the next working day (Monday) i took the car back for these things to be fixed. The car was there for a week again. Went to collect it again Friday and again saw flaws and a part which wasn't even relaced again.. They just fitted the broken one again. My fog light LED's (which was very expensive BTW) was removed and original YELLOW color halogen bulbs were fitted (which i did not ask them do) I would have take the car to an Auto Electrician to sort that out. I asked them for my old LED bulbs and one bulb's fitting was missing and also the light was very dim.. It was perfect before even with the accident/damaged light, it worked perfectly! I saw some things sticking out under the car and i was told they had to fit extra clamps to support the bumper underneath to "straighten" it out (because it was warped, as I mentioned) It just looked terrible. So after speaking with the owner of the company and him telling me it's aftermarket parts and I have to sort it out with my insurance company (the insurance company is NOT responsible for getting the parts and inspecting them for a proper fit!) It's a matter of the quality manager (if there is one?) to inspect the completed job and point out flaws. Clearly this was not the case. I got in my car, fuming, and left.. When i got home i crawled under the car and saw that the "clamps" they were talking about were not clamps at all. It is the plastic engine cover which was not even fitted back properly.. Also my old (original) bonnet was aparantly fixed and replaced, which i admit is much better than the aftermarket "cardboard" they had on before. But can still see chip marks on the edges.. The headlight as well had condensation inside, but at least I don't see that anymore.. Maybe it was just my bad luck with them as I see other reviews were excellent (the reason for me choosing them as the repairer), but it was really not a good experience. So let's see what happens now. Someone who doesn't know the car would say it looks nicely repaired, but I know how it should look. The 2 star is only there, because the receptionist, Vanessa and I believe the owner's son was friendly. A plus point is that the paint blending to the rest of the car was quite nicely done on the new bumper and bonnet
0 replies
27 months ago
NOT WHAT I EXPECTED!!
I've had NOTHING BUT issues with Naked... promising my claim will be handled speedely.. after 3 days after making the claim, i haven't heard anything from an assessor. I had to keep calling to find out what is happening.. Then finally after getting the approval on the claim, I was told my car has to go to a panelbeater in Pretoria for repairs.. I live in Cape Town!.. how to you understand that??.. then I called them and the lady told me "oh, we received a wrong approval".. if they can't things right with opening a claim, who knows what place it is that has to repair my car so it's up to standard again.. which by the way they also mentioned, THEY WILL SOURCE PIRATE and used parts!!! I'm very concerned!!
0 replies
31 months ago
Stay away from this company!
Struggling already for a month to get refunded for the incompetence from an outcall mechanic who diagnosed my car wrong! I ended up buying parts (as per their recommendation) of about R5000, which I luckily could return. Michanic is just not replying to emails sent to them and seems like they just don't care about customer satisfaction. The mobile mechanics (in my case) were not up to the job. I had to take things apart in my own car, because they did not even know where they were. And on the report I received, it mentioned "diagnostic report".. They did not even have a diagnostic tool with them! This company is quick to DEMAND payment, but refunding a client is a totally different story... 100%, I will NEVER use them again!
131 replies
32 months ago
Impressed and shocked (in a good way)
My thanks and heartfelt gratitude to Rudy and his mechanic for helping me find a VERY annoying rattle in a recently purchased used Audi from another car dealership. I had the car at 5 different places (tire shops, shocks, exhausts and auto works) and none of those could get to the bottom of the rattling noise!.. I contacted Rudy and he was so kind to let me bring the car for them to check and within 30 minutes the problem was found and rectified. I was expecting a hole in my wallet, but it was all done for free! You don't hear that word anywhere anymore nowadays, especially from car dealership service centers. Thanks again and I'm now officially impressed with the customer service from Audi Century City.
0 replies
43 months ago
Shocking service and thiefs!
What a mess!!! from day 1 i had problems dealing with this company.. I signed up as a member and they logged my repair order for pickup.. 4 days later my item has still not been collected and trying to get hold of the office in Cape Town is a nightmare.. Eventually i called the main office to cancel my newly signed policy, due to NOT getting any service from them and instructed them to cancel my debit order, for which I then received a confirmation via email. But I kept receiving emails that my item has been collected and has been repaired! What a load of bull!.. and for 2 moths they were still debiting my bank account !!! Be aware and check you account if you have cancelled your policy.. They will keep on taking money!
133 replies
43 months ago
Appalling!
What a horrible company! NON-EXISTENT customer service... Even my ISP (Vodacom) can't get hold of them... Terrible!!!!!
133 replies
Review Distribution
5 Star
2 (18.181818181818183%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
2 (18.181818181818183%)
1 Star
7 (63.63636363636363%)